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    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
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Vodafone Debt Collection


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My account with Vodafone is currently in arrears due to non-payment.

 

A few months ago it appeared I was going to be made redundant. I paid half of my monthly bill and contacted Vodafone to explain the situation, to which I was given a discount of £5 off for 2 months..... bearing in mind I had been a customer with Vodafone for over 6 years paying a high tariff in full and on time every month since first joining.

 

Anyway i called to explain that I wasn't going to be made redundant after all but my hours had been reduced meaning I couldn't afford to continue paying such a high amount every month on a phone which you can understand isn't really a high priority outgoing.

 

Today (17th November) I received a letter dated 9th November from CapQuest Debt Recovery who say they are acting on behalf of Vodafone, and also state they have sent me previous communication, something I know nothing about! I have received one letter from Vodafone to which i responded with a letter offering a monthly payment I can afford until I sort of my financial situation.

 

This letter from CapQuest stated my case will processed and passed to the next stage on or around 22nd November, which i can stop if i pay the whole amount to vodafone by this date. The amount stated on the letter is £97.44 however after speaking to an adviser from vodafone today, the amount i need to pay is in excess of £500, with a payment plan of £95 over 6 months being offered, something which i doubt anyone can afford in this current climate.

 

Can anyone advise on what I can do to work with vodafone to resolve the arrears? I no longer need my monthly line rental as I have a pay as you go phone, although i understand that the remaining line rental must be paid before the contract can be cancelled.

 

Regards,

Thomas Fairley

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There is a Vodaphone rep on the forums - I will contact him and ask him to look in on you. I think it probably wont be until Monday.

 

CapQuest are the pits and if you can deal directly with Vodaphone that might be good news.

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Hi Thomas,

 

Thanks for making me aware of your concerns.

 

To enable me to take a closer look into this could you email me with your details via the Contact us form here quoting the code WRT135 - CAGlink31.gif Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 3 weeks later...

Hello Thomas

 

Lee is only looking to make sure he has current details so the debt collectors can harass you even more Lee is most likely one of the debt collectors being paid commission for online scanning. They really don't care about your current unemployment. This company has been harassing people by phone for years making threats on court. You spoke to vodafone the debt collectors only get onto you when vodafone have sold on the debt. So your going to get some amount of phone calls from them. Tell them and write to them (reg post) telling them to only contact you via registered post. If they continue to contact you via phone inform the cops and place a harassment charge. Record all phone calls you get from them.

 

I had a problem years ago with them i was miss sold a contract under false pretense and refused to pay as the contract was null and void and vodafone still sold it on doing nothing about a contract miss sold, so there not going to do a thing about payments they see a contact as a contract. Don't worry about paying them if you have not got the money you have not got it simple.

 

Ring vodafone up and only request to speak with them not the debt collectors. You will be told the debt collector company is dealing with it.

Let them send every letter in the door telling you there going to court with this at this time you will have a good harassment charge out on them with phone calls as there collection agents keep phoning.

 

With my case i got compensation from the harassment and the case was also dropped before the judge was willing to go into the details of the debt.

 

Put your foot down with this company the only leg they have is scaremungering people. Dont take any of it and let them make every threat they want, they have no power to make people pay money they dont have.

 

Leave them hang them selves again.

 

Best of luck

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Hello Thomas

 

Lee is only looking to make sure he has current details so the debt collectors can harass you even more Lee is most likely one of the debt collectors being paid commission for online scanning. They really don't care about your current unemployment. This company has been harassing people by phone for years making threats on court. You spoke to vodafone the debt collectors only get onto you when vodafone have sold on the debt. So your going to get some amount of phone calls from them. Tell them and write to them (reg post) telling them to only contact you via registered post. If they continue to contact you via phone inform the cops and place a harassment charge. Record all phone calls you get from them.

 

I had a problem years ago with them i was miss sold a contract under false pretense and refused to pay as the contract was null and void and vodafone still sold it on doing nothing about a contract miss sold, so there not going to do a thing about payments they see a contact as a contract. Don't worry about paying them if you have not got the money you have not got it simple.

 

Ring vodafone up and only request to speak with them not the debt collectors. You will be told the debt collector company is dealing with it.

Let them send every letter in the door telling you there going to court with this at this time you will have a good harassment charge out on them with phone calls as there collection agents keep phoning.

 

With my case i got compensation from the harassment and the case was also dropped before the judge was willing to go into the details of the debt.

 

Put your foot down with this company the only leg they have is scaremungering people. Dont take any of it and let them make every threat they want, they have no power to make people pay money they dont have.

 

Leave them hang them selves again.

 

Best of luck

 

MAYBE you should read some more threads before your first post.

 

Lee does indeed work for Vodaphone and has helped many many people on these forums.

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For clarification there is a list of resolved vodafone complaints here.

 

 

billsmithwise, from reading your post it seems you got on top of everything. The only thing you did not clarify is your credit file. Has that been corrected to reflect this mis sold package?

 

I think things would have gone smoother if Lee had gotten involved in your case. If there is any discrepancy on your credit file relating to this, get Lee involved... he does work fast and throughly!

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Hi billsmithwise,

 

As havinastella as stated I am a Vodafone employee and as the hundreds of the people I've helped over the last few years can attest to I do try to be as helpful as possible.

 

It's disappointing to read about your own experience and as locutus has mentioned if you require any assistance with the credit file aspect of your case you're welcome to email me with the relevant details via the Contact us form here quoting the code WRT135 - CAGlink31.gif Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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