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    • If anybody has any advice here, it would be greatly appreciated, I already suffer with pre-existing disabilities & have struggled with this so far. 
    • so return of goods order etc etc read upload  scan pages to jpg, redact in mspaint. the convert to and merge to one mass PDF  read upload and use the online listed sites for all 3 stages. do you want to keep the car? i will guess this was a manual paper claimform direct from the co.court or was it org sent from salford bulk processing and has just got reaq ssigned?      
    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue –  29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM 1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached  2.  The price of the goods was £15,995.00. The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month. 3.  The following were expressed conditions of the set agreement, Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us. Clause 9.  Effect of Us Terminating Agreement 9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate 4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:- a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement  number xxxxxx. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     The total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by First class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges 5.  At the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage. Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024  What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg  
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Breach of contract, failure to safe guard a minor and ongoing ignorance of the same


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I would like some advice regarding a recent purchase from currys of a blackberry play book. I bought the item on 22/09/2012 and noticed on returning home with the play book that there was a contact loaded onto the videochat and a picture of a male approx 50 yrs old stored in the pictures files. I assumed these were example/templates and didn't take much notice of them.

 

The play book was bought by my 12 year old daughter with her bday money she had got the previous day and she continued to set the play book up and load her own info on and as per the requirements of the videochat including her email address along with my mobile number (an agreement we had so I can monitor her calls for her own safety)

 

The following day I noticed that the contact we assumed was an example had tried to call her several times including at 4:12am, I called back and asked why he was calling her and he stated he was trying to call 'Colin' yet continued to call after I advised him the details belonged to a 12 yr old girl!

 

At this point I contacted currys via email to ask if the play book was preowned which could explain the contact being already installed, I received an email back stating this was not possible, a week later I emailed again asking further questions to get more or less the same reply.

 

I decided then to take matters into my own hands and found another email on the play book and contacted them to ask for help. He emailed me back stating that he had purchased a play book from currys and returned it faulty a few weeks previous and it would be a friend of his that had been calling!

 

I then rang currys and explained I had been sold a used, and returned as faulty play book for full brand new price and had also subsequently told twice this was not possible, I have called twice since and never got 1 call back.

 

I would like to take this further now and ask why currys have sold me a used faulty product, lied to me, ignored my requests for help, and potentially endangered a 12 year old in the process - they have failed to meet the requirements of safe guarding a minor and been careless and irresponsible. I last rang a few days ago to complain I was awaiting a manager to call me who was apparently disgusted (but seemed to forget fairly quickly!) and they again said it was shocking and that an area manager and head office were being alerted, I am now yet to hear from either!

 

I am furious!

 

I intend to take this matter to the press if currys do not settle this matter to my satisfaction, am already in contact with a solicitor regarding breach of contract and have sent the same details to watchdog - all things i had no intention of doing if i had not been continually ignored by currys and left to find out all of the above info myself - shame on currys for lying, selling second hand faulty products and shrugging off their obligation to help safeguard minors!!!!:mad2: :mad2:

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Take it to the very top a Formal Complaint to the CEO is needed, with the promise of reports to the press and Trading standards.

 

There is imo not earthly point in dealing with Cyrrys customer (dis) service they have little or no knowledge and less care for the customers.

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I speak purely from personal and familily experience over many years and have ceased to patronise organisations that fail to provide decent service and after sales service, my experince spans som 50 years so is not limited.

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I appreciate any thoughts and advice but regarding your post ccmrob12 I totally disagree, I have if you read my full complaint alerted customer services via email twice and was misled on both occasions, spent time tracing the original owner of the faulty playbook, had my daughter subjected to calls from adult males and been ignored by a store manager and head office - all I set out to do was buy a new playbook so no a simple replacement (fuel and time to travel back to said store at my cost as well no doubt) is not acceptable!!!

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This has been posted regarding my experience and bee for help on currys shocking treatment of me - I would prefer to stick to that rather than it become an argument about why they are good/bad in general if that's ok, my opinion is of the situation not of currys on the whole, and the situation is disgusting as has my treatment been to date!

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This has been posted regarding my experience and bee for help on currys shocking treatment of me - I would prefer to stick to that rather than it become an argument about why they are good/bad in general if that's ok, my opinion is of the situation not of currys on the whole, and the situation is disgusting as has my treatment been to date!

It remains exactly as you wish, your experience is horrifying, who know what could have happened had the ''contact'' on the playbook had been ''unsavory''.

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Hi

 

OK lets see:

 

1. Your daughter purchased said item from Currys at the Full RRP as a new item.

 

2. You discover after your own investigation not Currys that the item is a USED item and faulty from previous owner.

 

3. You contacted Currys Customer Service on two seperate occasions to resolve this matter to be Fobbed Off.

 

Sale of Goods Act is your friend.

 

Irrespective your daughter was Sold a Secondhand Faulty item by Currys under the guise of the item being Brand New with the previous owner data still stored on that item at the Full RRP.

 

Now something else to consider also is Currys breach of the Data Protection Act also in miss-selling secondhand goods as new with the previous owners information stored on that equpiment - (Your evidence you were able to used details stored on item to contact as you are now aware the previous owner of that item who informed you the item was returned to that store as faulty).

 

I wonder what your Local Trading Standards would think of this

 

I would also report this to the Information Commissioners Office (ICO): www.ico.gov.uk/

Edited by stu007

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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or we could stop trying to hang every horse in the town for the droppings on the steps and see what currys says

 

lets face it how easy if you get 50 of the same things delivered would it be to mix up the refurb, im sure paul can sort something satisfactory

 

and as for poor customer service alot of people had that especially from around 3 years back when the call center was a capita one before it came back in-house

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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http://www.currys.co.uk/gbuk/refurbished-laptops/315_3227_30329_xx_xx/xx-criteria.html

 

they do, they should have a generic sticker on the unit says something like "this is a refurbished product and may contain used parts"

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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http://www.currys.co.uk/gbuk/refurbished-laptops/315_3227_30329_xx_xx/xx-criteria.html

 

they do, they should have a generic sticker on the unit says something like "this is a refurbished product and may contain used parts"

 

If so why do Currys deny as in Lisa case that this can happen?

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Lisa as previuosly advised take this to a formal complaint to Currys head office, what ever you send make sure it is by recorded delivery if you need help with a letter let me know.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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I have spoken to a solicitor today, sent the details to watchdog and intend to forward the info to the information commissioners office as per another members advice - it is now the principal of the stress and the fact that I am being ignored and still no further

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Just a shame that the rep from currys hasn't had anything to say on here!

 

Indeed so CAG has noted this!!

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Just a shame that the rep from currys hasn't had anything to say on here!

Indeed so CAG has noted this!!!

 

 

ok im going to say thats a little unfair

 

if hes working office hours then its unlikely that hes seen the post as he would only have from 4.40 today till what 5ish to see your post.

brig didnt send a message until well after office hours

if hes like the other reps then hes working on several sites at once...

 

is it really expected for reps to get messages just like that?

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Hi

 

I would have to agree with labrat that the Rep should at least be given the chance to respond as that Rep may not even have seen CAGs alert to this thread yet.

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Hi

 

I would have to agree with labrat that the Rep should at least be given the chance to respond as that Rep may not even have seen CAGs alert to this thread yet.

 

Indeed he hasn't.

 

He was off-line when I sent it.

 

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still no response from currys -seems to be the norm now, the branch manager still hasnt returned my call, neither has a rep from head office as per my last discussion with amy at ashton under lyne store!! im a bit dumb founded at the total lack of care and unsure which way to turn

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This does steadily get worse, no response no service.

 

I think it's time for a formal complaint at director level, highlighting this applalling service.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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have to admit ive not seen paul on here in a while

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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