still no response from currys -seems to be the norm now, the branch manager still hasnt returned my call, neither has a rep from head office as per my last discussion with amy at ashton under lyne store!! im a bit dumb founded at the total lack of care and unsure which way to turn

Just a shame that the rep from currys hasn't had anything to say on here!

I have spoken to a solicitor today, sent the details to watchdog and intend to forward the info to the information commissioners office as per another members advice - it is now the principal of the stress and the fact that I am being ignored and still no further

I was told there was no chance it was pre-owned as I had paid full price straight off the shelf and that they only sold pre-owned accessories?

This has been posted regarding my experience and bee for help on currys shocking treatment of me - I would prefer to stick to that rather than it become an argument about why they are good/bad in general if that's ok, my opinion is of the situation not of currys on the whole, and the situation is disgusting as has my treatment been to date!

I appreciate any thoughts and advice but regarding your post ccmrob12 I totally disagree, I have if you read my full complaint alerted customer services via email twice and was misled on both occasions, spent time tracing the original owner of the faulty playbook, had my daughter subjected to calls from adult males and been ignored by a store manager and head office - all I set out to do was buy a new playbook so no a simple replacement (fuel and time to travel back to said store at my cost as well no doubt) is not acceptable!!!

I would like some advice regarding a recent purchase from currys of a blackberry play book. I bought the item on 22/09/2012 and noticed on returning home with the play book that there was a contact loaded onto the videochat and a picture of a male approx 50 yrs old stored in the pictures files. I assumed these were example/templates and didn't take much notice of them. The play book was bought by my 12 year old daughter with her bday money she had got the previous day and she continued to set the play book up and load her own info on and as per the requirements of the videochat including her email address along with my mobile number (an agreement we had so I can monitor her calls for her own safety) The following day I noticed that the contact we assumed was an example had tried to call her several times including at 4:12am, I called back and asked why he was calling her and he stated he was trying to call 'Colin' yet continued to call after I advised him the details belonged to a 12 yr old girl! At this point I contacted currys via email to ask if the play book was preowned which could explain the contact being already installed, I received an email back stating this was not possible, a week later I emailed again asking further questions to get more or less the same reply. I decided then to take matters into my own hands and found another email on the play book and contacted them to ask for help. He emailed me back stating that he had purchased a play book from currys and returned it faulty a few weeks previous and it would be a friend of his that had been calling! I then rang currys and explained I had been sold a used, and returned as faulty play book for full brand new price and had also subsequently told twice this was not possible, I have called twice since and never got 1 call back. I would like to take this further now and ask why currys have sold me a used faulty product, lied to me, ignored my requests for help, and potentially endangered a 12 year old in the process - they have failed to meet the requirements of safe guarding a minor and been careless and irresponsible. I last rang a few days ago to complain I was awaiting a manager to call me who was apparently disgusted (but seemed to forget fairly quickly!) and they again said it was shocking and that an area manager and head office were being alerted, I am now yet to hear from either! I am furious! I intend to take this matter to the press if currys do not settle this matter to my satisfaction, am already in contact with a solicitor regarding breach of contract and have sent the same details to watchdog - all things i had no intention of doing if i had not been continually ignored by currys and left to find out all of the above info myself - shame on currys for lying, selling second hand faulty products and shrugging off their obligation to help safeguard minors!!!! :mad2: