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    • Just a little something for consideration When a card is compromised, the replacements can be set up to automatically allow or manually re-add, old recurring transactions. The card issuer may ask you to confirm legitimate transactions which they would effectively 'migrate' to the new card Some do - some don't. Some staff on some cards seem to be entirely unaware/uncaring about this. Some card issuers expect you to sort it all out manually.   BUT if the leak is an ongoing lyca leakas it seems - as soon as you or your CC supplier give it to lyca/the leak source - compromised again     A note on security DONT use the same email or phone number for your banking as you do for sims etc. Although a bank eg santander leak would compromise this Infp seems to suggest that single/compromised multi factor authentication customers are priority targets, with more robustly secure cards being hit by 0.00 tests first Consider that the email address is one of the OTP recieving options AND one of the OTP security checks prior to sending the OTP - with the phone number being another So if they've got your card and email (same email for banking and end contact) - and you aren't forcing a phone OTP - you are compromised.  
    • Thanks for posting up the back of the NTK. The good news s that as it does not comply with the Protection of Freedoms Act, it means that you are not liable for the charge as the keeper as I explained in a previous post.  The PC fails for two reasons. The first is that it does not specify the period of parking. All it does is list the arrival and departure times of your car. Obviously that does not include the time taken to drive to the car parking space, manoeuvre the car into the space and later drive from the space to the exit. Nor does their times include things like getting kids disabled people out of and into the car as well as things like returning the trolley whilst still being parked. All of which can add a fair bit of time to the parking period which can then be subtracted from their ANPR times and makes your actual parking time a lot shorter than 118 minutes they seem to think it is. The second reason is that they failed to ask the keeper to pay Schedule 4 Section 9 [2][e]  (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges You as keeper are now in the clear which is a good reason for you to contact Sainsbury  stating that you are being pursued as the keeper when you are not liable under the Act as well as the oher things I suggested in my previous post. If you don't get it cancelled with Sainsbury this could drag on for months with endless letters unlawfully pushing the price up to scare you into paying.  
    • Brilliant! That's great to hear and honestly pleased I'm wrong, my advice was out of concern. I checked some of your previous posts last night and you've been giving great advice to others at times. Bringing a claim can be serious (counter-claims etc) and it didn't appear you were knowledgeable based on posts so far. Far from an expert myself, just interested and will try to help. I'll sit on the sidelines, best of luck with the claim!
    • Thank you so much for the advice  I will try and up my savings to £500 for the next 6 months. Although I do still have an uphill battle, I feel more able to deal with it.  I hope my experience with the cifas marker helps someone else who finds themselves in that quite horrible situation. It is a huge weight off my shoulders getting it removed.
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TNT lost my parcel, then found it squashed, taped it up and delivered it


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Well in all the time I have been dealing with the internet and deliveries worldwide inc two vehicles from USA, this is the first time I am getting shafted.

 

I purchased two new turbochargers from arriva buses (new old stock) via ebay for my project vehicle. Paid the seller and paid £20 for TNT express delivery.

 

Item was picked up from Arriva on the 25th october, seller gave me tracking and was told deliver would be tomorrow. I sat here most of the following day awaiting delivery as TNT don't give a time slot. I decided to check the tracking and it came up saying " please call "

 

I rang up their freephone number and got their automated tracking assistant. gave it the details and it said "delivery address unknown" I was then transferred to a human assistant.

 

They reeled off arriva's details, my details and then said "we haven't got the parcel " I'll pass you onto our customer service team.

 

Spoke to them and they didn't know where it was, so I had to ring arriva to contact TNT to confirm collection with their paperwork and photos/description of box. TNT then spent the next few days (supposedly) finding it.

 

Well the weekend came and went and nothing. Getting rather pizzed off with the crapshoot. I was just about to head out on the 30th to the vets when got a bang on the door.

 

TNT driver thrust a computer screen under my nose for signature then dashes back to his truck for parcel. He brings the parcel to my front wall and drops it on the wall, grabs computer and buggers off without speaking a word.

 

Well the box on inspection looks like it had been crushed as some point. TNT found the package, opened it and resealed it as the whole box is covered in their own " TNT resealed by PDC "

 

Brought the package indoor carefully as bottom of box was hanging off and opened it which didnt take much and found one turbo is dinged but serviceable. The second one is locked up solid. Informed TNT straight away as well as the seller. Told seller I would take the locked turbo to a specialist nearby for inspection.

 

Inspection revealed the turbo had been dropped on compressor side and bent the back plate , locking the turbine wheel.

 

informed seller and Seller said we will put a claim in to TNT for the damage. I sent them pictures of the box as it arrived and the circumstances of delivery.

 

TNT have thrown the claim out saying " we wasn't informed of delivery damage on delivery, under our term's and conditions"

 

I have checked their website about claims at TNT

How long do I have to report a lost or damaged consignment

 

You'll need to notify us within 7 days of shipment loss, damage or delay. On receipt of a claim form, you should return it within 21 days of date of issue, fully completed and with all supporting documentation.

and it says I had upto 7 days to inform of damage which was done.

 

I want to claim off TNT as the seller did everything they could regarding delivery yet TNT damaged it.

 

Can I make a claim in court on the basis that TNT were negligent in their duties as they KNEW the package was damaged before trying to deliver it??? Also the delivery driver KNEW the package was damaged and did everything he could to get out of here ASAP.

 

I don't see how I can be held to their terms and conditions as I wasn't made aware of them when I spoke to them and I wasn't informed that the package had been found, was going to be delivered OR that they had damaged/resealed it.

 

If people would like to see the package, I can post up pics

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Yes you can make a court claim. You should go through all the protocol first ie recorded delivery letters requesting compensation etc and if that fails then a letter before action and then action.

 

You can do it on line if it's below £5,000 - https://www.moneyclaim.gov.uk/web/mcol/welcome - you have to pay court costs up front but they are part of your claim.

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thanks for the reply conniff,

 

How do I stand with the claim if I paid £100 for the item ( ie new old stock) but to replace/repair the item, it's going to be £500 to £750

 

I had a reply from TNT who are trying to hide behind their terms and conditons. Basicly saying I didn't inform the driver of damage. I think they are trying to wiggle out of loosing the item for 4 days and then finding it squashed.

 

I have got to give arriva till friday as their manager/owner is getting involved. After that, will be sending a letter to TNT recorded delivery.

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  • 5 months later...

Yes, quite common issue with delivery... The issue is that the consignor is understandably not fully aware that they are signing for the delivery "in good condition". Clearly your parcel was not delivered in good condition. Funnily enough the average person does not study the T&C's of the carrier before accepting delivery.

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