The mediation date has come through; early afternoon on 3rd Jan 2024. It will be interesting to see whether Evri attend or attempt to further frustrate our efforts by staying away.

Thank you. That's correct, no mediation date yet. I'll update the thread when we get it.

No, it was two separate orders each order being £69 for a total of £138. Each order was for two knee braces (because of the BOGOF offer) meaning I received a total of four knee braces. What happened is that I tried to placed an order on the vendors site. Initially the order failed with a message that payment couldn't be processed. After checking with the credit card company I re-attempted the order and this time it succeeded. It was only when the dispatch notices arrived that I realised the site had actually accepted both orders but by then it was too late to stop one of the orders. The braces were not suitable so all four were re-packed in the original packaging, new address labels attached and passed to Evri for return to the vendor.

Also, yes I came here from Facebook. When booking the parcel delivery we declared did declare the cost correctly - the goods cost £138, and that's the value we declared.

Sorry for the delay replying, I'm not too experienced with forums like this and needed to get a bit of help from my son. Evri are claiming that they are not liable because the order was placed through Parcel2Go. After reading the pinned articles in this forum, particularly the recent judgement in the Brentford County and Family Court, we think that this is untrue because the Contract (Rights of Third Parties) Act 1999 applies. I did buy insurance. Interestingly although they claim no liability they did make a settlement offer of £69, half the amount claimed. We haven't been given a date for the mediation call yet, we only replied to the Court a few days ago. My submission (edited to remove personal information) and Evri's response are attached. 465MC676-claim-form-claimant-copy-redacted.pdf 465MC676-claim-response.pdf

In August I posted back to the sender a parcel of 2 orders of 2 x 2 knee braces. I am in dispute about parcel started a claim with the small claims courts. Evri have rejected my court claim and are trying to rely upon there was no contractual relationship between us and Evri. In the meantime Evri have admitted that they have admitted they have lost the parcel. What I would like to know is the information I will need to have to hand to contest this I have started to compile a PDF File with information so would like to what else the courts will need.