thanks for the reply conniff, How do I stand with the claim if I paid £100 for the item ( ie new old stock) but to replace/repair the item, it's going to be £500 to £750 I had a reply from TNT who are trying to hide behind their terms and conditons. Basicly saying I didn't inform the driver of damage. I think they are trying to wiggle out of loosing the item for 4 days and then finding it squashed. I have got to give arriva till friday as their manager/owner is getting involved. After that, will be sending a letter to TNT recorded delivery.

By the way, I have been registered for CAG in the past but my email was not found??? werid

Well in all the time I have been dealing with the internet and deliveries worldwide inc two vehicles from USA, this is the first time I am getting shafted. I purchased two new turbochargers from arriva buses (new old stock) via ebay for my project vehicle. Paid the seller and paid £20 for TNT express delivery. Item was picked up from Arriva on the 25th october, seller gave me tracking and was told deliver would be tomorrow. I sat here most of the following day awaiting delivery as TNT don't give a time slot. I decided to check the tracking and it came up saying " please call " I rang up their freephone number and got their automated tracking assistant. gave it the details and it said "delivery address unknown" I was then transferred to a human assistant. They reeled off arriva's details, my details and then said "we haven't got the parcel " I'll pass you onto our customer service team. Spoke to them and they didn't know where it was, so I had to ring arriva to contact TNT to confirm collection with their paperwork and photos/description of box. TNT then spent the next few days (supposedly) finding it. Well the weekend came and went and nothing. Getting rather pizzed off with the crapshoot. I was just about to head out on the 30th to the vets when got a bang on the door. TNT driver thrust a computer screen under my nose for signature then dashes back to his truck for parcel. He brings the parcel to my front wall and drops it on the wall, grabs computer and buggers off without speaking a word. Well the box on inspection looks like it had been crushed as some point. TNT found the package, opened it and resealed it as the whole box is covered in their own " TNT resealed by PDC " Brought the package indoor carefully as bottom of box was hanging off and opened it which didnt take much and found one turbo is dinged but serviceable. The second one is locked up solid. Informed TNT straight away as well as the seller. Told seller I would take the locked turbo to a specialist nearby for inspection. Inspection revealed the turbo had been dropped on compressor side and bent the back plate , locking the turbine wheel. informed seller and Seller said we will put a claim in to TNT for the damage. I sent them pictures of the box as it arrived and the circumstances of delivery. TNT have thrown the claim out saying " we wasn't informed of delivery damage on delivery, under our term's and conditions" I have checked their website about claims at TNT How long do I have to report a lost or damaged consignment You'll need to notify us within 7 days of shipment loss, damage or delay. On receipt of a claim form, you should return it within 21 days of date of issue, fully completed and with all supporting documentation. and it says I had upto 7 days to inform of damage which was done. I want to claim off TNT as the seller did everything they could regarding delivery yet TNT damaged it. Can I make a claim in court on the basis that TNT were negligent in their duties as they KNEW the package was damaged before trying to deliver it??? Also the delivery driver KNEW the package was damaged and did everything he could to get out of here ASAP. I don't see how I can be held to their terms and conditions as I wasn't made aware of them when I spoke to them and I wasn't informed that the package had been found, was going to be delivered OR that they had damaged/resealed it. If people would like to see the package, I can post up pics