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    • The 3 pieces of mortar that fell on the same day, at the same time, were approx. 25-30cm long and weighed around ½-1 kilo each from a roof that is above the 2nd floor; they were by no means tiny pieces of mortar but large chunks falling from a rather great height. I believe the size and weight is enough to cause serious injury and if it falls on your head, I assume it could potentially be lethal if unlucky, but we don't wish to put that theory to test... We can't in good conscience let a contractor install a patio and a gazebo as it is in the exact spot where the mortar fell, nor do I think anyone would be willing to take the chance. Looking at the roof, there are multiple other remaining pieces from the same 'line' or 'row' of mortar that can potentially fall. The mortar is right underneath the slate tiles on the neighbour's roof and I don't know whether the tiles are also (becoming) lose due to the loss of the mortar. I was trying to upload a photo but it seems it's not allowed. The first contractor to work in our garden in preparation for the patio and gazebo is scheduled to start on 10th June, that leaves the neighbour 5 workdays to sort their roof which is unlikely, so it seems we will have to postpone our patio contractor without knowing when they can come back. We have already had extensive work done in the garden in preparation for the wedding reception and it will become very costly for us if we have to move the wedding reception to a venue (if we can even get one at this short notice) rather than have it at home which was our dream.
    • Is this sufficiant for a letter of claim  ? Letter Of Claim       Reference: Techzone Mobile Phones Samsung A71 Mobile Phone £140 Purchase date 29. 5. 24     I the claimant purchased a 2nd hand Samsung A71 mobile from Techzone Mobile Phone unit 10 of the indoor market at the Potteries shopping centre. Initially the phone worked well until I used the camera and found debris in the camera lens spoiling pictures making it not fit for purpose. I contacted the seller who offered a replacement which I initially accepted but later rejected and wanted a refund in full which the seller refused saying they Do Not give refund is unlawful and goes against the Consumer rights act 2015. Therefore I intend to issue proceedings against you in a county court without further notice unless you reimburse me the above amount in Full within 7 days from the date of this Letter     ------------------------------------------    I think its best if i hand him the letter as posting it might not get through so can claim expenses traveling up there ?   or would it be best to just post and get 'Signed for'  ?   Should i also put in the letter of claim interest added or leave that till the Particulars letter ?
    • Ok thanks, I really need help with my mental health over this I’ve called 111 Hi sorry just one more thing can they contact my workplace?
    • Sorry to shatter your leftie dreams 🤣😂🤣😂     Donald Trump gets a SIX-POINT bump in approval after being found guilty on 34 counts according to snap Daily Mail poll: 'I think it was a waste of taxpayer money' WWW.DAILYMAIL.CO.UK Teflon Don rides again, according to an exclusive poll for DailyMail.com which found that the guilty verdict in Manhattan... James Johnson, who conducted the poll, said Trump might be waking up as convicted felon but he was winning over the voters who matter.   Our snap poll of a representative sample of likely voters shows that for most Americans the trial has not changed their deep-set views of Trump,' he said.  'But amongst those who are open to changing their mind, people feel more positive by a margin of 6 points. That is outside of the margin of the error of the poll and we are saying that is significant. 'It extends to Independent voters too. Look at the explanations and it is clear why: people feel it was a politically motivated trial and view Trump as a "fighter" against what they see as injustice.     
    • Which Court have you received the claim from ?  Civil National Business Centre Northampton NN1 2LH Name of the Claimant ?  PRA Group UK Portfolios LTD   How many defendant's  joint or self ?  Just my self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.    24th May 2024   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM     Particulars of Claim   What is the claim for – the reason they have issued the claim?  The claimant claims the sum of £22,000 for an outstanding debt owed. On 30/1/18 the defendant entered into n agreement with Lloyds Bank Plc for a bank loan under the reference 10017#######. On 4/1/19 the defendant defaulted on the agreement with an outstanding balance of £22,000. On 30/11/22 the debt of £22,000 assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on 30/12/23. Notices of assignment were sent to the defendant in accordance with S136 Law of property act 1925. The claimant has instructed PRA Group (UK) Limited to act on its behalf in the recovery of the outstanding debt and to pursue litigation on its behalf. AND the claimant claims 1. The sum of £22,000. What is the total value of the claim?  £23,500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?  Yes Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address?  No - N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  Bank loan When did you enter into the original agreement before or after April 2007 ?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  I believe it was done online on their app Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  Debt was with halifax, whom passed the debt to PRA Group. Were you aware the account had been assigned – did you receive a Notice of Assignment? Yes Did you receive a Default Notice from the original creditor?  I'm not completely sure at it was nearly 6 years ago, I have done a CCA request and they have sent a screenshot of their system showing it was sent. Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  Yes Why did you cease payments?  Couldn't afford to make payments. What was the date of your last payment?  August 2018 Was there a dispute with the original creditor that remains unresolved?  No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan?  No
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Meritforce Doorstep Collectors Manual anyone?


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I've been receiving letters and phonecalls (both methods totally unanswered and ignored of course) for the past couple of months from Muck Hall who have been passed a (so-far) unenforceable alleged debt by 1st. Crud.

 

Today I received a brown envelope marked URGENT (who are they trying to kid?) and when I got around to opening it I found it was a nice letter from 'Meritforce', who I hadn't previously heard of, concerning Muck Halls previous failure to collect. It contained all the usual 'we may' do this and 'you must' do that delusions, but having a few minutes to waste I decided to Google them.

 

A few CAG links were amongst the search results, along with links to Muck Hall and Meritforce themselves (they appear to be owned by MH as expected). Well, I had a slightly amusing read of the MH site then went to the Meritforce one ( http://meritforce.co.uk/ if anyone's interested :roll: )

 

After reading some of their drivel I noticed a link on one of the pages for 'Agent Downloads' (I guess he must be their 'Top Gun' to have his own link :wink:) so I followed it. There was a link to download the 'Meritforce Collections Manual' which members might find amusing (complete with typos). Here's the direct link;

 

http://meritforce.co.uk/includes/downloads/MF%20COLLECTIONS%20MANUAL.pdf

 

On the very first page there is a reference to 'DOORSTEP COLLECTION AGENTS' so it must be official, people DO actually collect doorsteps!

 

Cheers

Rob

MF COLLECTIONS MANUAL.pdf

Edited by robcag
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:lol:

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I had one of the Meritlessforce people come to my address regarding a relatives debt owed to Sky for about £50. They had gone abroad and used my address as a forwarding address and I had to deal with a few debts they left behind.

 

Anyway this guy turns up with a clipboard.

Are you Mr R Murdoch ?

No I say, there is nobody at this address with that name.

They reply, oh they have moved have they?

I then say, I have a brother who lives abroad with that name and I just had correspondence forwarded via my address.

They then say, a debt has been left owing to Sky for £50 (Data Protection breach !) and your address may be blacklisted. ( Before they mentioned the Sky blacklisting, they looked up a Skydish (which is my neighbours), just in case it was on my house)

I retort, the debt is not in my name, debts are name related and Sky don't black list address, as that would be in breach of fair trading rules.

Then they scurry away, jump in a car and drive off.

 

The stupid thing with this, is that I had told MH on numerous occasions that the relative had moved abroad and had even given the mailbox address my relative used abroad.

 

So question is does the Meritlessforce manual mention about them giving debt information to a third party, in the hope that the third party may pay the debt.

 

I did actually complain to MH's compliance manager at the time. It was pretty much, a case of sorry for our error and any inconvenience caused. OFT etc, were about as useful as a chocolate teapot and seemed to just accepted it was a mistake by MH.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Funny how they feel the need to point out:

 

During a collection visit you will not:

- Use menacing behavior

- Carry your collections in a threatening behavior

- Obtain payment by deceit

- Contact a customer whilst inebriated

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It is imperative this information is consumed:

- Always make sure an adult is in the property; never

enter when there is only a minor

- If the customer in question is acting in an aggressive

manner to yourself, refrain from entering the property

- If you hear/see any animals acting in an aggressive

manner, refrain from entering the property

 

OMG they have to EAT the manual?

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I LIKE THIS BIT..

 

Truly an industry first...

 

PIN protected Motorola Xoom tablets with Work Mobile technology allow our agents to download accounts directly into a secure inbox, allowing them to truly work 'in the field.'

 

Every account instructed to the agent is time, date and location stamped for auditing purposes with a Google Map positioning link that is accurate to 4m, and can be reported back to you, our client, in our monthly reporting.

 

With the induction of the 'Route Planner' we can now plan the best collection route for our agents and monitor their work, allowing us to move towards employing full time doorstep agents dedicated to your accounts, truly an industry first.

 

now then is that 4 metres or 4 miles

PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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This bit immediately caught my eye - in house cleansing strategy, then why do they bother to try to gain access to my flats when the doorstep has already been claimed by other doorstep collecters!

 

We are not only here if things go wrong, but to make sure

things always go right. With a strict in-house cleansing

strategy using all three Credit Reference Agencies, a fully

trained finance team and excellent back office support

functions working hard to make sure that you are free to

do what you do best: collect.

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This is hysterical.... best reading material in ages (next to Shogun)

 

2.5 Every member of staff that holds information about identifiable living individuals has to comply with data

protection in managing that information. Individuals can be liable for breaches of the Act.

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COMMISSION PAYMENTS

YOU WILL BE PAID 20% ON YOUR COLLECTIONS PLUS

STANDING ORDERS PLUS CARD PAYMENTS .

 

With automatic account allocation, available balances in

your area will be sent to you directly by email allowing

you to work ‘on the go’ maximising the payment

opportunities in the postcode area you have chosen to

call you own.

 

Manual needs to be updated, as Robert Sands is no longer their Director of Compliance.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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You mean to say Bobby Sands is no more? ;)

 

Yes, according to a report which was linked on here I think from Credit Today, he left to set up his own DCA.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Hmm, third reference to the DPA being taken seriously that I have read recently. The 2 previous ones were ex DCA employees.

 

This manual goes...

1. Introduction.

2. DPA 1998.

3. The rest.

 

Seemingly, OFT and other guidance isn't so important... Perhaps the ICO has teeth that the OFT and Trading Standards do not.

 

Just a thought...

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This is a brill find. And if someone's dropped the ball by allowing this to be publically accessible I'd love to be a fly on that wall come Monday morning...

 

The poor English and lack of proofreading speaks to a slipshod organisation anyway, which will come as no surprise to anyone who has had dealings with DCAs.

 

On the other hand, perhaps an embittered ex-employee wants to show them up, which would be nice, or even a current employee who is hacked off, which would be even better.

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