HFC household bank ppi reclaim

[doughboy1]

good morning all.

 

hoping someone can advise on this.

 

my partner was going to go to a ppi reclaim company but when i said it would be better to do it herself, she asked me to do it for her. ( talked myself into this one somehow).

 

she has had a loan continuously for over ten years, usually using one to clear the preceding loan.

she has limited paperwork relating to each loan and so i chose one, pretty much at random, to start with the loan from 2005 with household bank.

 

she has the original credit agreement for this one which states that it was signed in branch.

 

the reasons for her reclaiming the ppi on this loan are that: she was not advised that she could get ppi elsewhere,

she has been in employment (very secure with nhs) which offers an extremely generous redundancy

and sickness package and so would not need this ppi ( adamant that she would have told them this)

and believed that getting the loan was dependant on taking the ppi.

 

are these good grounds for reclaiming?

 

also on the credit agreement it does state that the ppi is optional in several places so does this negate the arguement that she believed she had to the ppi to get the loan?

 

my other question is that on the credit agreement she has although signed on behalf of the household bank it was not signed by her,

does this have any bearing or open up any other issues?

 

i was going to start with a sar in the templates library,

would this include any loans she has had with other tading names of household bank or should i sar each diiferent loan individually?

 

many thanks for taking the time to read this and any advise given.

[dx100uk]

i take it this is HFC?

 

the more info you can get the better

 

sar them.

 

if the loans refinanced each other

 

she is in for a very large windfall.

 

get that sar off.

 

and find as much info you already have too.

 

hfc were fined +£1.8M for PPI mis-selling

 

i'd state they told her she had to have ppi

 

dx

[doughboy1]

thanks for the fast response.

yes it is hfc,

she says that she has had several loans with them through different trading names of theirs ie beneficial finance, hsbc etc.

 

would one sar cover them or would it need to be separate ones for each different trading name,

 

also she has changed address since the loans were taken out

 

so should i include something like a letter with her current address on it to prove who she is?

[dx100uk]

one sar should do.

 

inc a line that says:

 

this is to inc copies of all/any agreements i have had you your various trading names in your group of companies.

 

proof of current AD [util bill]

and a list of old addresses should be ok

send it to the compliance manager

at their HQ address

not the PO boxes.

 

dx

[doughboy1]

thats great thanks, will get that off first thing monday and will post on here when i receive response.

thanks again

[doughboy1]

i sent the sar today, recorded so trackable.

 

have spent the last few hours trying to collate what paperwork my partner does have and

 

have found something that i can't make sense of from 2002.

 

from what i have read on here i'm not expecting anything to come back from the sar that goes back that far so wondered if anyone else could make sense of it.

 

i can't scan it at the moment so will try to explain -

 

in a folder i have found two sheets. one is labeled

 

"personal loan agreement for policies of insurance"

 

cash prices of insurance £220 accident cover

£19.11 single life cover

£34.64 ASU cover

amount of loan =£273.75 + interest of £130.05 = total sum payable £403.80

 

to be paid in 60 monthly instalments of £6.73.

 

the other sheet is labelled "Personal Loan Agreement"

 

after listing the loan and repayments it then lists credit protection insurance

 

Decreasing term life assurance £243.96

ASU £463.41

Total cash price £707.37 + Interest of £343.83 = £1051.20 to be paid by 60 monthly instalments of £17.52

 

they both carry the same acc number, same date and are both marked as " originals signed".

Can anyone make sense of the different amounts and insurances? Am i right in thinking that it looks like they have sold her several policies which do the same thing?

[dx100uk]

yep you got it

 

welcome the great wide world of HFC PPI!!

 

so as it looks £6.73+£17.52 = the PPI PCM

 

for EVERY MONTH

 

put in the date of that months payment what it was [PPI] and the amount. into this:

 

This first spreadsheet is the latest version of the statutory interest calculator and is used for Single Premium PPI cases. It can also be used where rollover PPI is involved, i.e. a new loan re-financing a previous one and where PPI is included in one or more loans.

 

StatIntSheet v101.xls

 

 

dx

[dx100uk]

you can take mobile/digital pixs you know

 

then:

 

 

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

or

convert existing PC files to PDF [office has an installable print to PDF option]

.

'

BUT......

ENSURE: remove all pers info inc barcodes etc using paint program

but leave all figures and dates.

.

goto one of the many free online pdf converter websites

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

.

.

dx

[dx100uk]

and also this IS HFC yes?

 

dx

[doughboy1]

yes it is still hfc.

seemed too blatant to be what i thought it was

but as my partner she is a bit too trusting sometimes and just signed where she was told.

 

going through the paperwork i think this could be pretty complicated to sort out,

hopefully a lot will fall into place when i get the sar back.

 

Apparently around 2 years before the loan was going to finish she was be approached by them to refinance

and then there would be more ppi added on to that one.

she also didnt realise the interest rate on her credit card,

marbles/hfc,

45.9%

not sure what can be done about that as she doesn't think she can transfer

but i can't see how she can ever clear it at that rate.

[dx100uk]

sorry so there is card card as well?

 

 

not linked to the multiple loans though no?

 

dx

[doughboy1]

yep, a marbles card, not linked to the loans. have also found several loans from clydesdale but will tackle them once i'm well underway with hfc.

[doughboy1]

well i've got the reply to the sar and

 

hfc are requesting proof of i.d. as my partner is now at a new address, this shouldn't be a problem.

 

However they state in their letter that information older than 6 years may not be in existence anymore,

 

does this mean that the ppi i referred to in post 6 will not be able to be claimed back as she only has the agreements

- not any proof that the repayments were made or for how long until the loan was repaid?

 

Also when we send the proof of i.d. should we send the original sar request or should we amend it to include anything new?

 

many thanks.

[dx100uk]

send a current util bill as proof of ID not passport/driving licence.

 

as for claim.

 

if you have agreement/sheets then you are ok

we can workout what you paid

 

you only really need statements for credit cards.

 

you should be ok

 

 

dx

[doughboy1]

hi all, hope you all had a great Christmas and will have a prosperous new year.

I've got my sar request back, everything appears to be there ( no surprise that it only goes back 6 years tho.) can someone point me in the direction that i go now please.

 

many thanks

[dx100uk]

read through the thread its all here already

 

and use '0' below too

 

just remembe about the refinancing of each loan with the next.

 

dx

[doughboy1]

Hi dx100uk.

 

Am going through it now and will probably have a few more questions

 

but for the moment i'm looking at the transaction history for what was a card issued by household bank

and was wondering if you could advise on something i've found.

 

the ppi, monthly payment and finance charges are being taken by direct debit every month for the first 9 months

and then on month 10 and every month onwards there are 2 Billed Finance Charges and 2 ppi payments of differing amounts, all on the same date.

 

billed finance charges are transaction code 150 and ppi is code 102.

 

Would there be 2 separate charges each month because my partner has some balance transfer cheques listed as debits

i.e. charges for cheques used and charges for normal purchases.

 

if this is something you haven't seen before would you advise querying this in writing or by phone to resolve quickly?

 

many thanks

[dx100uk]

unless the charges are a [fixed amount ie £25/£12] penalty you cant reclaim those

 

as for the two PPI payments..matters not

just add them together for that month.

 

dont forget

 

as these loans are refinanced you need to read the RED TAB notes on the statint spready.

 

for the card use either CISHEET [court route]

or

FOSCISHEET [FOS route]

 

dx

 

 

 

dx

[doughboy1]

Thats great, thanks for the fast reply.

one of the loans was used to clear the card so i assume there is no rollover on that one?

[dx100uk]

ah well there be light then.

 

there would have been rollover of card PPI into the loan then

 

'0' below should help.

 

dx

[doughboy1]

thanks,

just a few more questions

 

- do i need to complete a fos questionnaire for each individual claim ( where there isn't any rollover)?

 

for the 2002 loan, i didn't get any info in the sar regarding it so am i okay to claim for each payment that is listed on the agreement

and continue that forward for the duration of the loan?

( although with a five year term that should have taken it to 2007 so shouldn't there have been something in the sar?).

 

when i send it all off can it all go in the one package?

 

I think thats it for the moment, although every now and then a different question occurs to me.

 

regards,

[dx100uk]

IMHO i would yes

 

as some claims might be settled and others not or take longer

 

however one FOS CQ can be used

 

dont forget the spreadsheet for each one though.

 

they can go in the same env.

 

i wish i had done a totally sep claim say a few day apart

 

as i got 3 but not the fourth claim

 

but thats just me

 

dx

[doughboy1]

sorry, didn't mention it earlier as it has only just dawned on me....these loans and card were taken when my partner lived in Scotland.

does this have any bearing?

[dx100uk]

nope

 

dx

[doughboy1]

evening all,

i've received a letter from hfc today regarding the earliest claim we've made for a loan dating from 2002.

 

although i provided them with a copy of the agreement they say that they need copies of bank statements showing that the payments were made to them.

 

should i send them edited copies or is there a standard answer i should give them?