Subject Access Request (SAR) no response from NatWest - what should I do next??

[linbers]

Hi,

 

I have had no response from NatWest after sending them a SAR by recorded delivery, and then after around 50 days I then sent a reminder with a 7 day deadline, also by recorded delivery. I sent a £10 postal order with the original request. I havent heard a single thing from them in response to either letter.

 

Can anyone please advise me as to what I should do next?

 

Thank you,

Marc

[dx100uk]

strange they are normally very good

why dont you ring them?

 

what address did you use?

 

dx

[linbers]

I used this address:

National Westminster Bank PLC

Data Protection Manager

Regulatory Risk

2nd Floor

Business House B

Goggarburn

PO Box 1000

Edinburgh

EH12 1HQ

Is this not the right one? What phone number should I use to contact them?

Thanks, Marc

[citizenB]

Have you checked the RM website that the letter was delivered - if there is a signed delivery note then print it off.

 

Next, you need to check if the Postal order has been cashed - telephone : 01246 542091 - you will need the receipt that you received from the Post office when you purchased the PO there is an ID number on it.

 

If they advise the PO has been cashed, ask them to confirm in writing for you. They are usually pretty hepful

[jamesbond]

they are not helpful any more..they keep ignoring these sar requests and are getting dreadful in the customer complaints debt as well ..the natwest addresses need updating as all telford letters are sent to birmingham now..and they are bogged down ..keep at them it appears they are not complying

[Bandit127]

CB's advice is (as always) very good.

 

You could consider an official complaint to Natwest. Probably fruitless - HSBC have completely ignored mine.

 

I eventually got mine (after 104 days) and I have bigger fish to fry than complain to the ICO about that. But in your case, if you have proof of delivery of your SAR request and proof of delivery on the chase letter then I would put the whole lot together in a complaint to the ICO.

 

Also consider a County Court claim. This is a complex set of hoops to jump through and I think you would be best advised to look in to the process before you start with a letter before action. Those that have done it before will find it easy and the advice to do a LBA will also be easy. But you are better knowing what the whole process looks like before doing a LBA - IMO.

[jamesbond]

as bandit says , i too am putting together a complaint to the ico about not abiding by the sar request timelines. though this may a be a lengthy proceedure , it is one of the few routes freely available to us and may get something done to prevent this situation getting worse.

 

whilst i too have bigger fish to fry with them, something has to be done along the way just to enable us to enforce our basic lawful requests to enable us to rectify the many wrongdoings undertaken by the natwest/rbs

[MARTIN3030]

The ICO database shows the London address for their Data Controller.

 

Registration Number: Z4936258

Date Registered: 06 October 2000 Registration Expires: 05 October 2013

 

Data Controller: NATIONAL WESTMINSTER BANK PLC

 

Address:

135 BISHOPSGATE

LONDON

EC2M 3UR

Other Names:

STREAMLINE

NATWEST

STREAMLINE INTERNATIONAL

[jamesbond]

does it give a name for the data controller?..i thought it was joyce tudor when it was natwest, but am not sure now

[Old Cogger]

CB's advice is (as always) very good.

 

You could consider an official complaint to Natwest. Probably fruitless - HSBC have completely ignored mine.

 

I eventually got mine (after 104 days) and I have bigger fish to fry than complain to the ICO about that. But in your case, if you have proof of delivery of your SAR request and proof of delivery on the chase letter then I would put the whole lot together in a complaint to the ICO.

 

Also consider a County Court claim. This is a complex set of hoops to jump through and I think you would be best advised to look in to the process before you start with a letter before action. Those that have done it before will find it easy and the advice to do a LBA will also be easy. But you are better knowing what the whole process looks like before doing a LBA - IMO.

 

Note:- If HSBC have ignored your request, inform ICO as they have been assured by HSBC that they have altered internal operations because of the mistakes being made on SAR request.

[MARTIN3030]

Joyce Tudor was working in CMC at Telford for RBS.

Not sure what her position is atm.

[jamesbond]

i dont think telford has any operations now, all the mail i have sent to telford has been redirected to birmingham?

[jamesbond]

letter from joyce tudor today, she is now manager of sar applications uk retail and came with the edinburgh address,,,

says sorry for not meeting the 40 day deadline, still searching for documents will send via tnt when found...well over thye forty days now....

[MARTIN3030]

Good.

My friend has just had a SAR back and Joyce Tudor has signed it Manager Subject Access Request Team.

I will update the forum stickie.

[jamesbond]

still not heard from joyce tudor since my letter on 7th nov last ...these lot are jokers