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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Capquest Letter


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@renegadeimp : The crapquest letter says that they have bought this account from OC

 

@zoeturner : I will report the letter to the OFT but should i call crapquest first to argue about this ?

 

@CitizenB : I can do the SAR to the original credit card company but they might pass on my details to the debt company and i might end up automatically acknowledging the debt ? Please suggest

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@renegadeimp : The crapquest letter says that they have bought this account from OC

 

@zoeturner : I will report the letter to the OFT but should i call crapquest first to argue about this ?

 

No...do nothing with CQ until you are sure of your dates

 

@CitizenB : I can do the SAR to the original credit card company but they might pass on my details to the debt company and i might end up automatically acknowledging the debt ? Please suggest

 

You have already been advised that a SAR does not acknowledge a debt

 

 

ims

 

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thanks for the advice ims21 .

 

i am doing the SAR to the credit card company. Anyone knows the postal address for M&S money for the SAR request and whom should the Postal order be addressed to ? I found this link posted back in 2009 - http://www.consumeractiongroup.co.uk/forum/showthread.php?235780-M-amp-S-Subject-Access-Requests .

 

One thing i really want to focus on is to try and clear off this debt, i dont want to delay it anymore. Please feel free to make any suggestions on this. I am not sur ehow this SAR from credit card company is going to help me out! I really need to be talking to the current account holders i.e. debt collectors isnt that right?

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If it is SB (which is what you want to find out) you won't need to pay anything.

 

The SAR to the card company will give you the details on when the last payment was made.

 

At this point you really should not be entering into anything with the DCA.

 

Your SAR should be addressed to the Data Controller at their registered office address, Kings Meadow, Chester CH99 9FB.

 

Postal Order made payable to M&S money with a note on the back saying that the payment is for SAR purposes only and is not to be used for any other purpose.

 

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thanks for your quick reply 'ims21'

 

going to the Post office this evening to send the SAR out to the credit card company. will keep you guys posted. Thanks a lot again to everyone who has given me the suggestions to handle with this. I understand its only the beginning of my case but you advice has really helped me to absorb the shock and stress of this. With you support and advice, I really want to deal with it this time and no more temporary escapes.

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  • 3 weeks later...

Guys, i am back :)

 

I had sent the SAR to the credit card company a few weeks back. They sent me a letter confirming my address to which i replied back. So, i guess it will take 40 days from my last correspondence to the credit card company.

Now, As expected, Crapquest has sent me another letter threatening me the legal action, Its from H L legal saying that if i dont pay the full amount by xx date, they may start court proceedings against me. They are also saying that more cost will be added to the debt i.e. court cost and solicitor costs etc.

How do i handle this now? Just stay quiet until i hear back on my SAR request from the credit card company. Then i can be sure of when exaclty i paid my last money to them i.e. whether the debt is SB or not !

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And I bet that threat letter is full of "May", "Could", "Might" etc....not "Will"

 

you are abs right 'ims21'

i think i should just wait for the reply to my SAR right! and not engage in any correspondence with Crapquest

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  • 2 weeks later...

hi guys

i am back here :)

i have received another letter fom crapquest offering me around 24% of discount if i set up payment arrangement with them within two weeks for the debt in question. I have ignored their last two letters. So, i am not sure why they are keen on offering me this discount.

Apart from that , i am still waiting for a reply to my SAR from the credit card company.

Please suggest what should i do?

I guess just keep waiting and ignore this crapquest letter ! ?

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Discount means a bad debt. End of.

 

Now you have a ton of negotiation power to use.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Whatever you do with this, your credit file, if you came to a full/final discount offer would still show but satisfied you could ask for it to be removed but you would be unlikely to get them to do that., so which way you go is up to you, they might as they have done in the past sell it on very soon if you do not come to an agreement with them, until its statute barred.

:mad2::-x:jaw::sad:
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Like the guys say ignore shatquests threatograms. The sar will be ammuntion to the latest phantom payment tactic that some dca's are fabricating to try to stop the debt from hitting statute barred. You will have proof that what they claim is lies of which will do them no favours

If i help feel free to click star on my post. cheers

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How much longer do the Original Creditor have to comply with the SAR ?

 

Have you checked that the letter was delivered (RM Website) that your Postal order or Cheque have been cashed ?

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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thanks for your replies everyone

yes i have checked the RM website, my SAR letter was delivered to the credit card company. However, i have not checked whether they have encashed my Postal order or not yet. I will go to the post office this afternoon to see if i can check this. I do have all the receits with me. The credit card company has about another 20 days to comply with my SAR request.

 

In the meantime, any suggestions on how should i deal with crapquest letters or not at all !

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You will probably end up having to telephone the Post office to find out if the PO has been cashed. The number is now.

 

08457 22 3344 (option 5)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks 'CitizenB' . Yes, the Postal order has been encashed by the credit card company. I have just rang up 08457 22 3344 (option 4, then option 5) and they confirmed it.

So, shall i just hang on to it for a little while....i guess my first priority should be establishing whether the debt is SB or not!

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Yes, if they have 20 more days to comply then there is little you can do.

 

How did you use to pay the account - if by direct debit or debit card, are you able to check old bank statements !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Sounds like a sar is in order.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 8 months later...

Fellas

 

Need some help here.

 

I have rec'd a 'Pre Action Conduct' letter from Crapquest. Letter is basically saying that if i don't contact them to settle the amount, they will take the matter further into court. They have sent letters to me in the past but i have kept ignoring them.

 

  • Type of debt - Credit card

 

  • Last Payment made - Dec 2006

 

  • I have never made any payments nor accepted the debt (verbally / in writing) with any collection agency since i made the last payment.

 

  • I did SAR August last year from original credit card company and they sent me a whole bunch of documents containing all the transactions etc.

This crapquest even offered me a discount in their last letter which they sent me last year around Sep/Oct time.

 

Last time i checked, this debt doesnt even appear on credit report. Please suggest me a company where i can re-check my credit status just for reassurance.

 

Please suggest what should i do now ?

 

As always, i appreciate your time and advice.

 

Regards

Steady

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I don't quite think that is the purpose of the "Pre action" protocol.

 

Have a read for yourself.

 

 

http://www.justice.gov.uk/courts/procedure-rules/civil/protocol

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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If the last payment was Dec 2006 and there has been no acknowledgement inb writing since then it is Statutory Barred which is an ultimate defence to any court action.

 

Does their letter say "Will" or is iot full of "May", Might", "Could" etc.?

 

Capquest will almost certainly not be the owner of this debt. Who are they acting for?

 

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The credit reference agencies are..

 

Equifax

Experian

Call Credit.

 

It is my understanding that Noddle has an overview and is probably not as accurate as the others.

 

Do you know when you made the last payment to this account? If it doesn't appear on your files, then 6 years have passed since the default date. However, statute barred runs from the first missed payment which is generally around 3 months earlier.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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