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    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Debenhams application form - claim form received


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Although RobWay have failed to provide me with a enforceable credit agreement (just an application form) ,

and despite several letters to them telling them the account is in dispute

they sent me an email the other day asking me to contact them.

 

Well, I'm not too bothered about the contents of the email, but how on earth did they get my email address?

 

I can forsee worrying consequences if DCA's start emailing all on sundry, especially if they are work email addresses.

 

So, just how did they get my email address? Been dealing with them for years, and never emailed before.

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If they know where you work, and your company has a web site, there is a good chance they can find out the email address, they could also find you through social networking sites too possibly....

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Do you use a pseudonym for your email name or your proper name such as c.smith@whateverdotcom? or colinsmith@whateverdotcom? If the latter they're probably mass mailing. Just install the free version of mailwasher and bounce their mail back to them. ;)

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  • 4 months later...

I have had an ongoing battle with Robiing Way for about a year where they have been trying to convince me that an application form for a credit card constitutes an enforceable agreement.

 

I have stuck to my guns (with help from here) and today got a letter from them with a closing balance and informing me that the acount was now closed.

 

Have I won?

 

Pity its only for a few hundred quid, lol

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You have won with Robinson yes.

However they will more than likely sell it to another DCA for collection. I personally would send a letter to whoever tries to collect it next stating you do not acknowledge the debt and as no cca exists you demand they take you to court immediately for the amount they allege is owed.

Well done for sticking to your guns.

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Furthermore, if you find that the debt has been sold on then complain immediately about whoever the new DCA is and also about Robinson Way.

 

Senor complaints to the OFT and also to your local trading standards and complain under CPUT and also in respect of breaches of the guidelines on debt collection.

 

Let's hope it doesn't come to that

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  • 2 years later...

I'm having 'dialogue' with a DCA re a Debenhams store card taken out in the late 90's.

 

I have page 1 of an application form which has no prescribed t&c's,

whilst p2 which has miraculously appeared recently is apparently the terms and conditions which were on the back of the app.

It looks a bit wrongly spaced to me, as though something has been added at a later date.

 

Now as far as I remember (just 13 years ago!) the application was in brochure form and did not have t&c's on it.

 

the T&C's they have provided mention nothing of the interest rates charged or their procedures upon a default.

 

I would post it up for people to take a look, but my scanner is unable to make a clear enough copy.

 

Has anyone got an original example of the Debenhams application or can they confirm what it looked like.

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If you can take a picture with a digital camera, then using free software to edit your personal details out.

 

Can you also supply more information for the debt...

 

Last payment made?

If with a DCA or original creditor?

Date of CCA application made?

 

Is the debt listed on your credit reference files?

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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I'm sorry, but the original is so grainy it won't come out in a readable form.

 

Its with a DCA

 

CCA app made originally about 4.5 years ago. I told them it was not compliant then, but matters have appeared to have moved on nowadays....

 

I hadn't heard from them for a while, but they must have decided to have another go... :)

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debenhams account cards in the 90's were issued by GE Capital, and the agreements tended to be not worth the paper they were printed on, also it would more than likely had PPI added as a matter of course, which you can claim back

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hi,

 

the microfiche copy I have of my Debenhams application from 1992 is not brilliant, but it will give you an idea of the layout.

 

It was a fold out form, the main page refers to the CCA 1974 and is a fill in form with your details and the account number.

 

The other side,

which appears to be split in 3 sections,

the 1st section is split into 5 boxes,

the top ,refers to Details of the account the interst rate and APR.

 

The next box, customer declaration and consent,

 

the 3rd Data Protection,

 

then the box you signed, bottom box signed by the shop assistant.

 

Middle section, is about Default and what will happen.

This section also includes

"Alterations To Agreement"...... The OFT ruled in 2004 that this clause was illegal,

that they had no right to alter or amend an agreement without the customers consent.

The Final section, is the front page of the Account Card Application Form.

 

As it turned out, the poor quality of the application did not matter as this was a storecard converted to a credit card,

and the storecard application could not be used to defend the "upgraded" credit card.

 

Having problems with my scanner at home so will PM it to you from work tomorrow and send it across.

 

Debbie

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Here's my application form. Thats the best I can get it I'm afraid, but it gives an indication of the layout. The first link is to the t&c's, which I'm sure were never on the original app.

 

 

http://i5.photobucket.com/albums/y182/andygo/Debenhams/debsp2.jpg

 

 

http://i5.photobucket.com/albums/y182/andygo/Debenhams/debsp1redacted.jpg

 

 

 

[/url]

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When was your last payment on this account?

 

Looks like you been sent a microfiche copy, did you send in the account in-dispute letter when you last made the CCA request?

If not, resend one.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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If it's a new DCA, remind them that until the previous DCA complies then the Account should be returned,

otherwise, remind them that the account is still in-dispute.

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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Hi, the form layout was an A4, 3 page fold out, the front page reads

 

Account Card

Application Form

 

Yours is missing the front page.

 

The T&C's should be on the same sheet as your signature, mine is. These T&C's do not appear to be part of the application form. Write back and request to view the original application form which they will rely upon to enforce any further demands. Inform them that you do not accept this document as the original.

 

Debbie

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