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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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County Court Claim Form Sigma


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A tad but if its helps use your new style of signiture that is easily recognisable, different slant, dot, line through ,Im sure you get the idea:wink:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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No defence only, I would send as a word doc.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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You can always post both and send an hard copy by post.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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This gets better. Today I have received another summonds for a different agreement and a different amount and once again a claimant Sigma and once again another split claim.

 

I assume I should go through the CPR 18 nad CPR 31 for this aswell?

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Thinking about this I am really mad.:evil:

 

They have sent me this further summons but could not even manage to send any agreement or evidence for the first summons they sent me, when requested.. They are really taking the urine.

 

If they could be bothered to send me an agreement and breakdown of what they reckon I owe them.......I would come to some kind of arrangement with them!

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I have tried to do the AOS on MCOL for my new summons and it is not recognising the password or case number. Would I be best to just ring the court?

 

 

Yes, ring the court first thing in the morning and ask for assistance.

 

I suggest you find out the start time.. I think it is 8.30am and be first in the queue..

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Right guys I have not heard anything back regarding the first claim since submitting my defence.

 

I have started to really panic though.

 

I was going to chase CPR letters (as my letters said i would) but as i have submitted my defence (did not realise how it worked, so my cock up) they are under no obligation and I assume this will work against me in the long run?

 

I do not want to make this mistake with the second claim!

 

So I AOS today and will get CPR sent recorded delivery tomorrow morning. Then assuming they do not resopond I should request again prior to sending defence?

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Yes, you should chase up the CPR letter prior to submitting a defence. (assuming of course there is time) At that point you can then decide if you want to request an extension of time, either by CPR 15.5 or even an application to the court.

 

You can agree between you, up to a further 28 days in order for them to provide the paperwork to support their claim, but you can only request documents that are mentioned in their PoC. For information, you will need to use CPR part 18.

 

All information in pdf below.

 

 

legal issues-compilation.pdf

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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As they should have this paperwork PRIOR to submitting a court claim I think an application to the court to strike the claim out due to non -production of documentation, mentioning that this documentation should have been sent WITH the court claim, should be the way forward.

 

Too many of these companies are relying on the fact that people are generally ignorant of the pre court protocls in place and hope to get judgement by default in 99 cases out of 100 - sites like this bring the ratio nearer to 40 cases being contested... at least IMHO.

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Grrrrrrrrrrr.

 

Why do these people not send all the docs recorded delivery prior to making the court claim?

 

That way they have proven from the word go that the money is due!!

 

Why would anyone pay some random company money, just because they were told to??!!!

 

Because these people prefer to work in the shadow world of fear and ignorance marshmallows. That way more often than not they get a result than doing it the 'legit' way. Even though I am pretty well informed and have the support of forums like these, I still get a jolt of anxiety when legal action is mentioned in letters and of course if a claim- even a dodgy one like these are- does actually ever arrive. I'm sure every normal person does. But imagine how someone feels if they don't have any of the knowledge and support we have backing them up: thats the world the DCA's [and these days the entire financial industry it appears] would prefer to live in.

 

I think Sillygirlis spot on with this. If proper CPR/response to your defence is not forthcoming after you've pursued and completed all reasonable channels, don't muck about any more and go for a strikeout. At all times maintain the initiative, NEVER allow the claimant to stall and regain some ground. They'll try to, but there'll be no substance to their efforts. So do not hesitate to stick the boot in.

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This is why I also say acknowledge the claim as soon as possible and get the defence in as soon as possible, this now puts them in a tizz.... I am not a fan of leaving legal things til the last minute.

 

Thanks Silly girl (and all you other guys)

 

 

Have I not put myself in a bad position though, where I sent CPR, expressed I would seek compliance, did not seek compliance and just submitted the defence anyway. I do not think this will be looked to favourably on by a judge.

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Strategically it would have been better to exhaust the CPR route before submitting a defence, but personally [others may disagree of course] I wouldn't lose much sleep over it in this particualr case. I would put money on non of these claims ever getting in front of a judge, so 'compliance' issues of the CPR are a non-worry IMHO. Anyway having the defence in early in a dodgy case like this has it's advantages as well, focussing the mind of the claimant early on in the proceedings, so a silver lining for you might be that they wind your case up before they do so for the rest of us:-)

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As skemdosser has said, dont lose any sleep over it.

 

Did you mention the lack of information in your defence ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks Citizen This is my defence:

 

1. Paragraph 1 is nether admitted or denied with regards to the Defendant entering in to an Agreement referred to in the Particulars of Claim ('the Agreement') the Claimant has yet to disclose any Agreement. Furthermore any claim for partial monies is averred Contrary to s35 of the county courtlink3.gif Act 1984 s35 Division of causes of action.

 

2. Paragraph 2 is noted with regards to termination of the alleged contractual Agreement , the Defendant has no knowledge, therefore the Claimant is placed to strict proof there of.

 

3. Paragraph 1 is denied with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

4. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

5. On the alternative, if the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

 

6. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

 

It does say that no agreementhas been disclosed, although it does not mention failure to respond to CPR, although the good man Adnyorch said that it was not required

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Right guys.

 

They have sent me some old bank statements for the first claim.

 

The total amount owing is 343.50

 

The debt was originally £73 which occured from HSBC letting me go overdrawn when I did not have an overdraught. The remainder is charges and interest for going overdrawn and interest on the owed fees etc.

 

 

They have said they will put the claim aside of I enter a repayment plan.

 

I am hopping mad I never had a flipping overdraft yet they let me go overdrawn and kept whamming fees on.

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I would now write back and state that you are still not satisfied and wish this to be heard in front of a judge, and get their letter to the court explaining that it clearly shows abuse of court processes in getting you to admit to an alleged debt to avoid court proceedings - a big no-no.

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I would now write back and state that you are still not satisfied and wish this to be heard in front of a judge, and get their letter to the court explaining that it clearly shows abuse of court processes in getting you to admit to an alleged debt to avoid court proceedings - a big no-no.

 

 

Is there any specific jargon I should use in the letter, any particular type of correspondance i should send?

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They have said they will put the claim aside of I enter a repayment plan..

 

Strange that, I got the same 'offer' for a good idea read this: http://www.consumeractiongroup.co.uk/forum/showthread.php?347358-Sigma-red-spv&p=3915049&viewfull=1#post3915049

thank you to all knowledgeable people on this site who give their time freely to help

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