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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
    • Read these 6 things you can do to be empathetic to other people’s views and perspectives.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi m, I recorded delivery door step letter and they wrote acknowledgeing, that communication was written only from then on, your dispute letter can go on 28th which is 12 plus 3 days its days not working days that you count, recorded dely the indispute letter use rhe 1 in the cag library they then can not harrass you in any way untill they sort out your dispute, remember you can print off proof of dely from the post office web site the day after posting do that and keep as evidence you need the reference num from post office slip to do this.

mikey

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Hi Dafodholly, The site has removed your link and I have therefore lost the link for the doorstep letter! I would really appreciate it if you would you repost it please! sorry to be a pain again.! M

Edited by Michelangelo48
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I Have read on the site that even when Arden were sent an Account In Dispute Letter they still called repeatedly and ignored the dispute! M

 

Cross each bridge as you come to it - this has not happened yet - and probably won't.

 

Send the letters - wait for them to kick in - until then ignore them.

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  • 4 weeks later...
Hi DH just received std holding letter! No response to CCA Requests for the 2 accounts! Should I issue the Account in Dispute Letter!

 

Yes - send the dispute letter as they have failed to comply with their legal obligations under the CCA.

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  • 4 months later...

What if the creditor tries to state a verbal agreement was reached over the telephone to take out a credit card. Idem sent me a letter in early Sept stating they were enclosing a CCA.However they failed to enclose a copy of the Agreement, I wrote back enclosing anAccount in dispute letter. Iden wrote back saying they need to talk to me and discuss the AID letter. Ii am still receiving phone calls from them, 3 times a day, despite the account being in dispute as they have not complied with the CCA request.

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  • 2 weeks later...

Could I have some urgent assistance from the Site Team ,Citizen B, Dx100, Dadof holly, Andyorch.

 

I have received what looks to be a reconstituted copy of the Agreement on one my "Accounts".

 

However, the account was split into Two separate Accounts in 2005, as my credit limit was breached which necessitated splitting the single account into two new accounts by MBNA. They rang me to force me to accept the 2 new Accounts in early 2005.

 

This was all agreed over the phone and nothing was ever put in writing and no CCAs,were ever sent to me for the two new Accounts. Is the single recon agreement, eg A Single A4 sheet or part of an agreement, which has what looks to be my signature with a date on one side of the photocopy and a credit limit and barcode on the other side of the A4 sheet- with a list of additional Terms and conditions of Contract stapled and appended to th photocopy.

 

No original signed agreements for the two new Accounts were enclosed in the letter- both new accounts were agreed over the phone nothing was ever put in writing and no CCAs were Ever received.

 

The two Accounts were given to Idem Servicing in March this year. Idem also request in the letter received this afternoon that I contact their Servicing Team to make "a mutally acceptable payment arrangement. Failure to do so will result in your accounts being passed back to our Collections Team for review ".

 

I would really appreciate some advice if possible. Thank for all previous help and advice. Ma

Edited by honeybee13
Putting in some spacing for easier reading.
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Is there any way you can scan this in for us to look at ?

 

Dx100 – Instructions on uploading pdfs

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

 

After they split the account into two - did you start receiving separate statements for each account - did each account have a separate reference ?

 

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Subbed to thread.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Hi Cit, Dx, Andy, I dont have access to a scanner, but it looks like a Recon Agreement, it looks to be signed by me in the signature box also has the date as mid 2012 in'my writing- appended to this document in a different script or bigger type face of a different type ,Obviously added T and C's. Yes they did split the account into two sep accounts, with different ref and account nos, They forced me to accept this over the phone, as the credit limts was going to be breached, or so they said. Should I have been forced to accept 2 new accounts. I read that Credit is a key term, and if they cannot meet it, then there is a breach under S127 of the CC Act 1974?

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If its got your sig on Michel then its not a reconstituted.Have you a digital camera?

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Hi Andy, It does have my sig, on the one account sent. I asked for a CCA on both accounts. I am not keen for my initals, name to appear on the forum as I know Idem probably read the site! These people keep ringing to harass us despite my sending the anti harassment letter four months ago! There have been considerable penalty charges and fee and interet on the two accounts over the years, which would have meant the default sum would have been wrong- and therefore both accounts may be unenforceable- if I am reading the info on thiis site properly. In early 201e, I only got one NOD from the OC, and no OFT Fact sheet, and no NoD and fact sheet from the other Account! I clearly need to check my CRA file and asap, or immediately!

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Hi Andy, It does have my sig, on the one account sent. I asked for a CCA on both accounts. I am not keen for my initals, name to appear on the forum as I know Idem probably read the site! These people keep ringing to harass us despite my sending the anti harassment letter four months ago! There have been considerable penalty charges and fee and interet on the two accounts over the years, which would have meant the default sum would have been wrong- and therefore both accounts may be unenforceable- if I am reading the info on thiis site properly. In early 2012, I only got one NOD from the OC, and no OFT Fact sheet or debt, and no NoD and fact sheet from the other Account! I clearly need to check my CRA file and asap, or immediately!

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  • 3 weeks later...

I Have had a threatening letter from Arden, as many others have had on this site! threatening legal action and or a CCJ, a charging order or Attachment of earnings! I have been unemployed for four years so gôd luck with that! Should I consult a solicitor. I neéd to post up the Agréement as sent on one açcount! I néed to get a SAR off to MBNA asap which will show .Should I send your dôrstep letter? There are significant fées and charges which are unenforceable açording to what I have read on your site! Should I compose a letter to Arden to try and counteract their Threat_o_gram! They have also threatened to send somebody to my door. This has reallly upset me

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