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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BT Stress... please help!! :(


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Hi,

 

I was under the impression that I had cancelled my BT account last November before I moved address. I first cancelled my direct debit and a few days later I had a call from BT asking why did I cancel my dd, I said I wished to close this account as I was moving, the lady said no problems I'll send you your final bill (unfortunately I didnt take her name as back up).

 

Today I wake to find a new statement from BT via email asking for £176.82 for services etc, as you can imagine I'm pretty annoyed as I thought this account had been closed. I rang customer services and they said the account was never closed in November and that I have to pay the amount stated but they would cancel it now and send my final bill.

 

As you can imagine I'm rather cross about this, this is one more bill I can do without, I've recently moved address and to be honest money is very tight. The address I lived at where the account was is now under renovation and I'm not sure whether or not my old address will even exist in future... do you think I should just ignore this? (they dont have my new address) Plus I've recently checked my credit report and it says I never even had a credit agreement with BT at my old address which seems strange.

 

Hope someone can help me with my moan... lifes is stressful enough!

 

Thank you.

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No one has moved into the address since I moved out as the building is being renovated. I guess they are billing me for services (phone/bt vision/broadband) they think I am using... as they are saying I never cancelled my account.

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I'm not sure that BT report to credit reference agencies. I've certainly never had a BT account show up on mine, but to be fair I haven't had one with them for several years.

 

I would suggest that you write a strongly worded letter to their complaints department, outlining when you cancelled even if you can't remember who you spoke to. Make sure that you point out that you cancelled because you were moving home, and that by leaving your line active, the next tenants could have found that they had a line and then abused the privilege by calling Auntie Mabel in Outer Mongolia. If you're lucky, they may write off some or all of the bill as the proverbial "gesture of goodwill". Good luck!

 

P.S: I know there weren't actually new tenants after you, but that's not the point. :-)

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Great advice Laughinggirl.

Also point out in your letter the fact that you started new accounts for these services with virgin once you had moved.

State the date and time of the call you made to cancel to as near as you can remember.

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Thanks guys I'll send them a complaint letter. I wont however mention the part about tenants moving in afterwards and using the services as they would only have to look into the account to see its not been used. I'll report back soon... I imagine this is not the last I've heard of this worry. Thank you once again! :)

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To be fair to BT, you're supposed to tell them you're cancelling BEFORE you cancel the Direct Debit. Not cancel it and wait for them to ask you why.

You haven't followed the correct cancellation process and they may try and sting you on that, regardless of what you may have been told on a phone call when someone was asking you why your DD was cancelled.

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Just canceling the DD is not good enough such

things should be done in writting all BT would

know is the DD was stopped, can't expect a company

to be mind readers.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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BT don't report on your credit file. I don't think they'll take any legal action to collect this, the worst that will happen is a string of debt collectors giving it loads of huff and puff (but ultimately they're not gonna do anything over this)

 

You could also email the CEO [email protected] detailing the events and setting out your position firmly but politely.

 

Keep us informed :)

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Or send a cheque or postal order payable to Reclaim the Right Ltd.

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Thanks Locutus, I'll send an email to their CEO tonight. I'm worried that if I just leave this I'll end up with a CCJ at my old address when I've just managed to get 5 years clean on my credit report, do you not think it could end up in court and me getting a CCJ?

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I don't think this will get to court. £176 makes it a small claim where they cannot claim a solicitors fees back, so any court action is most likely to scare you into paying or to hope you don't defend. IF (and it's a big if) they did take it to court you have a strong defense, so I'm 100% certain that this will not be seen by a Judge :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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  • 10 months later...
BT don't report on your credit file. I don't think they'll take any legal action to collect this, the worst that will happen is a string of debt collectors giving it loads of huff and puff (but ultimately they're not gonna do anything over this)

 

You could also email the CEO [email protected] detailing the events and setting out your position firmly but politely.

 

Keep us informed :)

 

Just to let you know that BT have appeared on my credit report this last month, showing that I owed a final bill of £20.31 with a marker saying "query outstanding". I called BT to tell them the £20.31 had been paid and that they should update my (closed) account accordingly. They assured me this had been done and that my account (which I terminated in Dec 12) is now closed. I'd been with them for 12 years and this is the first time i've ever seen them on my report.

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BT I think only report when there are unresolved problems and on GAIN.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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