Jump to content


  • Tweets

  • Posts

    • Do you have broadband at home? A permanent move to e.g. Sky Glass may not fit with your desire to keep your digibox,, but can you move the items you most want off the digibox? If so, Sky Glass might suit you. You might ask Sky to loan you a “puck” and provide access as an interim measure. another option might be using Sky Go, at least short term, to give you access to some of the Sky programming while awaiting the dish being sorted.
    • £85PCM to sky, what!! why are you paying so much, what did you watch on sky thats not on freeview?  
    • Between yourself and Dave you have produced a very good WS. However if you were to do a harder hitting WS it may be that VCS would be more likely to cancel prior to a hearing. The Contract . VCS [Jake Burgess?] are trying to conflate parking in a car park to driving along a road in order to defend the indefensible. It is well known that "NO Stopping " cannot form a contract as it is prohibitory. VCS know that well as they lose time and again in Court when claiming it is contractual. By mixing up parking with driving they hope to deflect from the fact trying to claim that No Stopping is contractual is tantamount to perjury. No wonder mr Burgess doesn't want to appear in Court. Conflation also disguises the fact that while parking in a car park for a period of time can be interpreted as the acceptance of the contract that is not the case while driving down a road. The Defendant was going to the airport so it is ludicrous to suggest that driving by a No Stopping  sign is tacitly accepting  the  contract -especially as no contract is even being offered. And even if a motorist did not wish to be bound by the so called contract what could they do? Forfeit their flight and still have to stop their car to turn around? Put like that the whole scenario posed by Mr Burgess that the Defendant accepted the contract by driving past the sign is absolutely absurd and indefensible. I certainly would not want to appear in Court defending that statement either. --------------------------------------------------------------------------------------------------------------------------------------------------------- I will do the contract itself later.
    • Yes - ignore. Because of another MET victim today I looked at all our MET cases back to June 2014 ... yes, 10 years. They have never dared take a motorist to court and argue their case before a judge.  They have started the odd court case, but as a means of trying to intimidate the motorist into coughing up, when the motorist defended and refused to give in it was MET who bottled it and discontinued.
    • Unpaid wages should be pretty straightforward if you did the work. Don't be intimidated. You need only show you were due money, and did not get money.   The risk is that they have no money to pay you (and legal fees) - frankly a solicitor maybe be costing them more than your claim is for and I might have expected them to make a commercial decision to settle before this point regardless of the merits of the case.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

xmariax and Vodafone**Resolved**


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4505 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, I've just joined this forum as I noticed you've had a very similar issue with Vodafone as I have and I'm at my wits end with it! I had a default registered on my file when it shouldn't have in Dec 11 and found out on Xmas eve when Santander withdrew my existing mortgage offer to port my mortgage to a new house because of a £49 default registered with Vodafone for a contract I cancelled a year ago. When I found out there was apparently still a balance accruing post closure I was told the account would be credited by Vodafone to clear the balance and I paid a small amount of it which I was happy to get it over and done with. I was assured nothing would registered against me. It's taken me til now to get a reply from all the channels I've spoken and emailed (customer services, credit liaison team, and web form team). The webform team said it will take about 15 Working Days to update my credit file but I will lose my £8k redemption penalty already paid and the new house I'm trying to buy if I can't get this sorted within the 2wks. I read you got yours removed within 48hours - Amy idea how I can contacted Lee or anyone else who helped you to see if they can help get my file updated any faster?!

Ta

Link to post
Share on other sites

Hi and welcome to CAG

 

While your post above may eventually find its way to Lee, it would be better if you followed the link HERE and go through that route. If you make sure that you put WRT135 in the subject line, it will get routed to the webteam and possibly direct to Lee.

 

Hi, I've just joined this forum as I noticed you've had a very similar issue with Vodafone as I have and I'm at my wits end with it! I had a default registered on my file when it shouldn't have in Dec 11 and found out on Xmas eve when Santander withdrew my existing mortgage offer to port my mortgage to a new house because of a £49 default registered with Vodafone for a contract I cancelled a year ago. When I found out there was apparently still a balance accruing post closure I was told the account would be credited by Vodafone to clear the balance and I paid a small amount of it which I was happy to get it over and done with. I was assured nothing would registered against me. It's taken me til now to get a reply from all the channels I've spoken and emailed (customer services, credit liaison team, and web form team). The webform team said it will take about 15 Working Days to update my credit file but I will lose my £8k redemption penalty already paid and the new house I'm trying to buy if I can't get this sorted within the 2wks. I read you got yours removed within 48hours - Amy idea how I can contacted Lee or anyone else who helped you to see if they can help get my file updated any faster?!

Ta

 

xmariax if you follow the link in silverfox's post which I have quoted above.. then you will be able to contact the Vodafone customer service team. I am going to move your post to a thread of your own though in order to maximise any assistance. I will pm you a link and also post one here for you.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

xmariax if you follow the link in silverfox's post which I have quoted above.. then you will be able to contact the Vodafone customer service team. I am going to move your post to a thread of your own though in order to maximise any assistance. I will pm you a link and also post one here for you.

 

Thanks Silverfox & citizenB, I had previosuly emailed the Vodafone webrelations address (including the WRT135 header) and didn't hear back but I've email again just now as suggested - fingers crossed :-)

xMx

Link to post
Share on other sites

I will send Lee an S.O.S as well..

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

 

Hi both, great stuff - I had an email this afternoon from what appears to be Lee's colleague at Vodafone saying they're looking into this..

Really appreciate your efforts in helping me progress this.. :-)

xMx

Link to post
Share on other sites

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

 

Hi silverfox,

 

As I've been a little tied up with a few other things over the last few days I haven't been able to pay the forum a visit since last week.

 

I do recall some issues with our email system just prior to Christmas but these were quickly resolved.

Hi both, great stuff - I had an email this afternoon from what appears to be Lee's colleague at Vodafone saying they're looking into this..

Really appreciate your efforts in helping me progress this.. :-)

xMx

 

Hi xMariax,

 

Thanks for updating your thread to confirm that one of my colleagues has now been in touch with you.

 

I can understand the concerns you have here but please be assured that they'll update you again as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

  • 3 weeks later...

I am delighted to say that this has been resolved and the default removed with the fantastic assistance of Lee @ vodaphone.I want to close this out by saying a MASSIVE thanks to all :-DI do now have an iissue getting Santander / Abbey to re-consider my case before my time runs out (time for a new thread in Santander section I think..)xMariax

Link to post
Share on other sites

Congratulations. :whoo:

 

A big well done to Lee as well

 

I will mark this as resolved and place a link within the VF successes thread

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

I am delighted to say that this has been resolved and the default removed with the fantastic assistance of Lee @ vodaphone.I want to close this out by saying a MASSIVE thanks to all :-DI do now have an iissue getting Santander / Abbey to re-consider my case before my time runs out (time for a new thread in Santander section I think..)xMariax

 

Hi xMariax,

 

Thanks for returning to your thread to confirm that this has been resolved for you.

 

Hopefully the Site Team and / or our fellow CAGGERS can assist you with your Santander thread.

Congratulations. :whoo:

 

A big well done to Lee as well

 

I will mark this as resolved and place a link within the VF successes thread

 

Thanks silverfox - that list of successes continues to grow.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

Whilst it is good that the default has been removed - and hopefully you got your mortgage ok - did you get an explanation of why the default was registered? Was there an outstanding bill at the end of the contract? Were you paying by direct debit & cancel it too early?

 

There have been a lot of Vodaphone defaults on these forums, I am wondering if this is due to online (only) billing & customers not looking at their old Vodaphone account after the account closure & Vodaphone not writing. If the account was online only, the customer might have moved & not thought of updating their vodaphone account.

 

Any comments?

Link to post
Share on other sites

Whilst it is good that the default has been removed - and hopefully you got your mortgage ok - did you get an explanation of why the default was registered? Was there an outstanding bill at the end of the contract? Were you paying by direct debit & cancel it too early?

 

There have been a lot of Vodaphone defaults on these forums, I am wondering if this is due to online (only) billing & customers not looking at their old Vodaphone account after the account closure & Vodaphone not writing. If the account was online only, the customer might have moved & not thought of updating their vodaphone account.

 

Any comments?

 

There does seem to be many reasons the defaults get filed. Sometimes the account holder moves house within 4 weeks of ending a contract, sometimes post doesn't get delivered (this happens a lot). I have my suspicions that the staff at VF don't do their job properly.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...