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    • I am sorry about getting your status mixed up.  I have noticed one thing in your excellent WS. On their claim they are only pursuing you as the keeper-I think it is  in their Point C that  states along the lines of -the driver did not pay , so the keeper is liable. So on your No keeper Liability section  You may prefer  to alter 13 to    . It is trite Law that the driver and the keeper cannot be regarded  as the same person and the claimant has failed to offer any proof who was driving.  BY  only pursuing the keeper  when the PCN does not comply with PoFA must mean that their claim fails. See what the Site team thinks as it should  stop the Judge from looking at who was driving as your statement preempts them from even thinking about it.
    • What would suffice as proof? I just emailed them back my date of birth. Should I send a copy of driving licence? 
    • Which Court have you received the claim from ? Northampton   MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ?   If possible please scan redact and upload a full page copy of page 1 of the claim form.   This has been uploaded in my previous messages in the bundle of documents     Name of the Claimant ? Asset Link Capital (NO5) Limited   How many defendant's  joint or self ? Self   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to./   14/02/2020   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total Not relevant as his claim was set aside, and has now been brought to the court again by the claimant       Particulars of Claim   What is the claim for – the reason they have issued the claim? Please see bundle of documents in previous thread   What is the total value of the claim? £10,734.1    Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  Yes - this is one of the grounds for getting it set aside   Did you inform the claimant of your change of address? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ?  Apparently 2000   Do you recall how you entered into the agreement...On line /In branch/By post ? I do not recall entering into an agreement with Barclays   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  It was, but it is not anymore   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned to Asset Link   Were you aware the account had been assigned – did you receive a Notice of Assignment? No - although they have provided a copy of the assignment notice in their bundle of docs for the hearing   Did you receive a Default Notice from the original creditor? I don't remember - but again a copy of a letter has been provided (see bundle on previous thread)   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No    Why did you cease payments?  2015   What was the date of your last payment? December 2015   Was there a dispute with the original creditor that remains unresolved?  I wrote to Barclaycard back in 2015 to ask them to send proof of the original agreement but they just sent me a reconstituted document which had no personal deals on relating to me   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? yes - step change took control and set up payments of £1 pm
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New Three Contract Question - no signal


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My lovely wife got her nice new Samsung phone yesterday on a Three contract. However we spent most of last evening trying to get a signal from home even though the coverage checker says we are ok., only managing to send around 6 texts all night.

 

She is obviously not impressed so rang Three to cancel and return the phone, they are refusing because she sent the texts even though she couldn't make voice calls.

Is there anything we can do or am I forced to pay the £600 they want to get rid of the useless contract. (This took over 20 calls to different numbers !)

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If you brought it from home use the Distance Selliung Regs to get a refund. WRITE to them (send recorded) and cancel it. Offer to pay for the used texts.

 

Don't let them fob you off.

 

You have 7 days to cancel, send the letter tomorrow and it dont really matter how long it takes as long as you have dated it. Don't use the phone again.

 

If you brought it in store then the above does not apply.

Try calling your BBC local radio consumer program, they normally get results.

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This is their returns policy http://www.three.co.uk/_standalone/Link_Document?content_aid=1220457053001

Although it states that you mustn't use the device you can argue that you were given the impression that it would suit your needs but in actual fact the signal is just not good enough.

Give customer services another shot and if you're unsuccessful check some of the other 3 relates thread to get the CEO's email address.

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Having a read of their returns policy i have noticed something quite fishy. They mention that the device needs to be in a 'as new' state which has NOT been used for calls/texts,etc. Whilst they can impose this condition on returns to their store as they are under no legal obligation to accept these store returns and are therefore free to decide on their own policy for that, my concern is that they are imposing this policy on devices covered by distance selling regulations (i.e. web-store or telesales). It is the whole point of DSR that a consumer receives the goods, uses them and makes an informed decision on whether it is suitable for their needs prior or whether to return them. If 3 are trying to stop people from using the equipment if there is a chance they might return it under DSR then this is in opposition of the legislation and really shouldn't be in their policy.

 

Anyway, to cut a long story short, to repeat ashmk, if you have bought it from telesales/websales and have already used it then you can still cancel under DSR (7 working days starting from the day after you receive the equipment) so don't let them fob you off.

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three store is rubbish! I just got conned into a contract!

but you should be protected under distance selling act.

Don't worry if they don't take it back, you can take them to communication Ombudsman Services after 8 weeks, or just request a deadlock letter and take it to communication Ombudsman Services.

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three store is rubbish! I just got conned into a contract!

but you should be protected under distance selling act.

Don't worry if they don't take it back, you can take them to communication Ombudsman Services after 8 weeks, or just request a deadlock letter and take it to communication Ombudsman Services.

 

If you went into the store, how where they able to con you? I am not defending Three as their CS is rubbish generally, but are interested in what you say.

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you can see my other post, I have written everything in detail.

Just asked for an iphone with unlimited internet, was told the only way is to take a new contract.

basically, I later found £3 add on could have been purchased, an extra £5 per month would change my new contract to an iphone contract you see.

Edited by kitttenjane1234
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Well a week on and still no reply from three, I have also emailed the "Executive Office" but keep getting an automated response telling me to rin 333 which I am not prepared to do as this has been exhausted already. Can someone please suggest what we do next, the phone has not been used since the first day and is still boxed and ready to return.

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OK you informed them quite quickly to return it, so there shouldn't be this problem

 

Fill in this online form

https://www.three.co.uk/Support/Contact_us/Complaints_code_form

and see how they reply.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Thanks, I did fill in the online complaint form, twice, and got acknowledgement, twice, but still no resolution. I have also sent a letter by recorded delivery, still nothing. Should I cancel my d/d and chance being defaulted as they haven't had a payment from me yet.

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Any default would be a huge battle. You need to keep on at them.

 

Where did you write? This is their head office address

 

HUTCHISON 3G UK LIMITED

STAR HOUSE 20

GRENFELL ROAD

MAIDENHEAD

BERKSHIRE

SL6 1EH

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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I wrote to their Glasgow office within 7 days using recorded delivery, no response and have also used the online system with nothing apoart from the "we aim to deal with your complaint" response.

 

Now dont know what else to do apart from parcel everything up and post it to the Glasgow address.

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  • 2 weeks later...

They have finally agreed to cancel the contract but only after a lot of mither, but thanks to everyone on here I eventually got things sorted by emailing the CEO's office every day.

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