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    • Unsure what would be classed as appeal I first contacted the applicant then IAS. I am not aware I could appeal again as Bank state I was informed that is news to me. I would have to look through the paper work, I apologise I forget so much due to my caring duties wish I had quality time to get so much done. Will try and look tomorrow, appreciate everyone's time and input.
    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Cap1 & CCA return


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Hi Peter

 

a. Charges payable under the credit agreement

 

The interest on the credit and any other charges payable under the

agreement, such as documentation or administration fees or an option to

purchase fee under a hire-purchase agreement.

 

It reads to me that interest is charged on the credit only, a document fee cannot be classed has credit, so is included in TAP.

 

progress.gif

 

Hi no paul interst can be charged on any item contained withn the tcc look at compulsarry PPI for example but it has to be listed in the agreement.

 

Berst regards

Peter

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Hi no paul interst can be charged on any item contained withn the tcc look at compulsarry PPI for example but it has to be listed in the agreement.

 

Berst regards

Peter

 

I think interest can only be applied on optional ppi if interest is applied when the ppi has been made compulsary it renders the agreement unenforceable.

 

I recall Zootscoot posting something regarding this

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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HI Paul this from the TCC regs

 

Sorry it's right at the bottom

 

Credit brokerage charges

Where the borrower uses a credit broker to arrange the loan, any charges

payable under the credit brokerage contract.

f. Charges for payment protection insurance

Lenders sometimes require borrowers or their relatives to take out or

maintain an insurance contract which will make sure that the credit and other

charges in the TCC due under the agreement are paid if the borrower dies,

falls ill, or becomes invalided or unemployed. This is generally known as

payment protection insurance (PPI) or accident, sickness and unemployment

(ASU) insurance. Where this is the only purpose of the insurance contract, the

premiums payable under it are included in the TCC.

Notes:

1. Charges which arise under ‘optional’ arrangements, ie those the borrower can

choose to take out but which are not required under the transaction or as a

condition of getting the credit, will not form part of the TCC.

However, it is important to consider whether the arrangement is genuinely

optional in relation to the transaction in question. For example, if a lender

indicates that PPI is optional (for example, by providing a box on the

application form that must be ticked to select PPI), but refuses applications

from those who do not choose to take it, it is not really optional.

Similarly, if a lender offers credit on different contractual terms to customers

who do, or do not, select a particular option then, when calculating the APR

for an agreement the terms of which apply only where the option is selected,

any charges made as a result of selecting the option will be included in the

TCC for that agreement.

2. The term ‘payable’ is wider than ‘paid’. In addition to charges which are

certain to be paid under the transaction, items which may be payable are

included in the TCC. For example, an option to purchase fee under a hirepurchase

agreement is only paid if the borrower opts to buy the goods, but it

is part of the TCC. Charges are also included where they are paid when the

assumptions described in Part III of this booklet are applied.

3. The TCC includes interest and other charges, even if they are not specifically

for the credit and if there are other benefits in return for the charge.

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi

There is no reason i am aware of that compulsarry pPI can not be paid for in installments and thus incur credit charges even if this is classed as a linked agreement it would still appear within the Total charge for credit.

I don't see how this would make an agreement unenforceable as this would not effect the total credit since it would be contained within the TCC and i cant think of any other precribed terms it would breach.

Everything payable on the agreement is included within the Total amount payable.

 

Best regards

Peter

 

Pete

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

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Hi Peter

 

Do you have a link to that letterplease?

 

Thanks

 

Hi

It is definately on the letters from. thread i will look through it when i get a moment.

 

Best regards

peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Hi,

 

 

Does anyone know the current stance of the OFT in regards to a creditor providing current T&C along with an application/agreement in a CCA section 78 request?

 

In my case TS are awaiting legal advice from the OFT on this, and just wondered if anyone has had a positive response?

Capitalism is the legitimate racket

of the ruling class.

Al Capone

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Hi

 

The creditor can provide current Tand c's but only in addition to the t and Cs that were orriginally contained in your agreement.

They may tell you otherwise but the act is quite clear that agreements must contain within them all terms and conditions required by the agrement regulations 1983/1553.and to be a true copy so must any copy.

 

A current copy will apart from anything else contain variations on the orriginal whether it be default charges or interest rates etc. the ability to vary an agreement has to be stated in the original agreement t and c's.

 

Best regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Dont forget that there must also be a clear connection between the T and C's and the signature

 

It would not be enough to send the terms they allege to be the original in a seperate booklet - sigs and terms must all be within the same document (be wary of the only connection being that someone has stapled the sig page to the alleged t and c's)

 

Many of my CCP's have tried this one on me

 

:mad:

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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Many Thanks,

 

I must admit a bit of doubt was creeping in, but I will see what response I get. This is part of what I was sent.

 

 

"You have been given the new terms and a True Copy. The Office of Fair Trading are being formally asked if this satisfies the requirements of regulation 7(b) . I am inclined to think that on reflection the OFT may well consider that it does.

 

Section 82(1) of the CCAct 74 allows agreements to be varied if a term of the original agreement so allows.

It is this last area, that of Regulation 7 that is the most importance. Where an agreement is varied in accordance with section 82(1) of the Act, every copy of the executed agreement given to the debtor, hirer or surety under any provision of the Act except s85 (re-issue of credit tokens aka credit cards) shall either include:

(a) an easily legible copy of the latest notice of variation given in accordance with s82(1) of the Act relating to each discrete term of the agreement which has been varied; or

(b) an easily legible statement of the terms of the agreement as varied in accordance with s82(1) of the Act."

Capitalism is the legitimate racket

of the ruling class.

Al Capone

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The regulations state:

(2) There may be omitted from any such copy-

(a) any information included in an executed agreement, security instru­ment or other document relating to the debtor, hirer or surety or included for the use of the creditor or owner only which is not required to be included therein by the Act or any Regulations thereunder as to the form and content of the document of which it is a copy;

And the agreement regulations state

Form and content of regulated consumer credit agreements

 

2.-{1)

Subject to paragraph (2) below, documents embodying regulated consumer credit agreements (other than modifying agreements) shall contain the information set out in Column 2 of Schedule 1to these Regulations in so far

as it relates to the type of agreement referred to in Column 1.

In other words apart from the signature box all other information that is required to be in the agreement should also be in the copy.

This includes all the original t and cs (schedule 1 info +).

Regards

Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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"You have been given the new terms and a True Copy. The Office of Fair Trading are being formally asked if this satisfies the requirements of regulation 7(b) . I am inclined to think that on reflection the OFT may well consider that it does."

 

Section 82(1) of the CCAct 74 allows agreements to be varied if a term of the original agreement so allows.

It is this last area, that of Regulation 7 that is the most importance. Where an agreement is varied in accordance with section 82(1) of the Act, every copy of the executed agreement given to the debtor, hirer or surety under any provision of the Act except s85 (re-issue of credit tokens aka credit cards) shall either include:

(a) an easily legible copy of the latest notice of variation given in accordance with s82(1) of the Act relating to each discrete term of the agreement which has been varied; or

(b) an easily legible statement of the terms of the agreement as varied in accordance with s82(1) of the Act."

 

 

 

 

 

In addition to Peters points above, we have been through this elsewhere, the key word is INCLUDE this effectively means in addition to the original agreement

 

 

Yet another case of TS having a 'rse 'lbow issue

 

I dont state the above lightly, I have argued this exact point in court recently and succesfully

 

Basically, I truly believe (and yes, I appreciate what a said state of affairs this is) TS - with a few notable exceptions - are a waste of the office space they occupy and the only way you will make progress is via (self instigated) court action - you 'just' need to do your homework and seek advice from people such as PB and TT8 and made damn sure of your case before you hit the "start" button

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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If you also read that slowly, it does not make sense unless the original terms are included. Otherwise you will not know if the original terms allowed any of the terms to be varied.

 

allows agreements to be varied if a term of the original agreement so allows

 

So there is no proof that the new terms are permitted at all, without reference to the original terms.

 

Best Wishes

MoonHawk

I think it would be a good idea.

Mahatma Gandhi when asked what he thought of Western civilization

 

Advice & opinions of MoonHawk are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

Lloyds TSB - Unlawful charges - Settled £8,807.68

Motor Help UK - Misrepesentation Act - Settled £111.25 (Thread Here)

Next Directory court action without a CCA for £605 - Settled & account closed (Thread Here)

CABOT - Can not produce CCA and refusing to accept it - In progress

Aktiv Kapital - Can not produce CCA and also refusing to accept it - In progress

Barclaycard - Can not produce CCA for an account of £2,000. After a long fight used CPR - Settled

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Hi,

 

Many thanks for all the advice, TS have stated that the enforceability of the agreement (no prescribed terms) is a civil mater, and that they wont get involved. So I am quite keen to keep it in dispute via section 78, until I gain enough confidence to take them on.

 

Regards

MM

Capitalism is the legitimate racket

of the ruling class.

Al Capone

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is a civil mater

 

What planet are T/S on.

 

They are begining to get om ny nerves my end.

 

Got another email today of them saying, still waiting for the other T/S to respond about my RBS (been nearly a month) .

Also she says the complaint abount Sainsburys has been put on my desk.

 

i feel like saying thats why I pay Council Tax at nearly £1500 year and also thats YOUR JOB.:mad:

 

Hak

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An unenforceable agreement with no prescribed terms IS a civil matter.

 

If finance companies want to build a scaffold, make a noose, put their neck in it and ask you to pull the lever, that is their business.

 

Its not TS's role to say "Thats not a good idea"

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I wish I could post all of what I was sent, but when you receive statements like "If you intend to challenge the bank's right to any payment because no agreement exists between you, then this is a very risky move" and "you used the card so there must have been some form of agreement" it does tend to put doubts in your mind and put into question TS role in all this:mad:

Capitalism is the legitimate racket

of the ruling class.

Al Capone

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I have lost faith in all of them...

 

TS were a waste of space, OFT much the same, Information Commissioners Office do not seem to "get" CCA law, and as for the FOS... they are giving one of mine "another chance" to respond to my complaint, even though they are 16 weeks past even sending me a copy of their complaints procedure, let alone dealt with it and are well past the legal timeframe for ANY compliance with the S.A.R - (Subject Access Request) !

 

:mad:

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lets not forget to add the judges to the pile as well. It's shocking how little they know about CCA Law (atleast, the ones in my experiences). Often its up to the debtor to explain to the judge why s127(3) applies or why creditor has not in fact provided true copy etc etc

____________________________________________

All advice is offered freely & without prejudice

 

 

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Shane,

 

I think with the judges you need to cut them a bit of slack though as they have to deal with hundreds of cases across a very wide variety of claim types so you cant honestly expect them to fit it all in their heads! (I might add the ujdges I've had so far have been reasonably well informed)

 

In TS case there is no excuse, cos' apart from checking pub measures and bad guarantees on washing machines this is prob their bread and butter (especially lately)

 

We must find some way of bringing TS to book over their lack of action

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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It just boils down to the fact that no one is going to fight your battles for you.

 

You just have to make sure you go into your battle armed to the teeth.

 

You have just entered The Armoury, main man.;)

 

Write back them and ask them to state what in the Consumer Credit Act 1974 leads them to believe that:

 

"If you intend to challenge the bank's right to any payment because no agreement exists between you, then this is a very risky move"

 

and

 

 

"you used the card so there must have been some form of agreement"

 

:D

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I think many of us would accept that we borrowed the money but, as in my case, we have repaid the capital and if there is no agreement to confirm what interest (if any) was applicable then we no longer owe anything.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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