This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 2019-03-08. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

No doubt ill be issuing a claim for damages in the near future. Id love to get the DVLA into court.

The ICO has requested site of the letter DVLA sent me,

Interesting email from the ICO today??....Ill give them a call tomorrow. Dear Mr Walton Further to Case Officer ******** email to you of 2 November 2018 which explained that we are currently looking into the complaint you have raised with us about the DVLA, I would like to get some clarification on the information you have requested from the DVLA. The ICOs role Part of our role is to consider complaints from individuals who believe their data protection rights have been infringed. Your complaint You have shown in your correspondence with the DVLA that you have requested “strict proof that Debt Recovery Plus has either a contract with the Landowner or the creditor JD Parking Consultants Ltd which allows the DVLA legal authority to furnish my personal data to them?”. This contract information would not be held by the DVLA as the third party is contracted by either the landowner or the creditor JD Parking Consultants Ltd. To obtain this type of information you would need to issue a Freedom of Information (FOI) request to either Debt Recovery Plus, JD Parking Consultants Ltd or the Landowner. Please note that even if you issue an FOI request to these companies you may not be entitled to receive the requested information due to various exemptions present in the Freedom of Information Act 2000. Please see the following link to the ICOs guidance on making an FOI request: https://ico.org.uk/your-data-matters/official-information/ In relation to the part of your question to the DVLA which request proof to demonstrate their legal authority to provide your personal data to the aforementioned parties, we would like you to clarify this part of your question. We would like to know if you are requesting the lawful basis on which the DVLA relies upon to disclose keeper’s (individuals) personal data to private parking companies, who then pass on the personal data to a third party (debt collection agency) to recover the balance? If your request is to obtain the lawful basis for disclosing your personal data to the aforementioned parties, then I would like to inform you that we are currently conducting an investigation into this matter with the DVLA. If this is the main reason for your complaint, we will be in contact with you and will provided you with an outcome to your complaint once we have concluded our investigation. If this is not the main reason for your complaint can you please let me know and provided further clarification on your complaint. If you would like to discuss this further, please reply directly to this email or call me on the number below. Yours sincerely

My case has now been allocated to an ICO case worker and I've provided her with the relevant details.

The ICO continue to investigate my grievance and significant progress has been made. The ICO know the full facts and will decide shortly whether the company has breached both the DPA 1980 and the GDPR.

The guidance perhaps needs re-wording to include “should be deleted unless the company retains the data pursuant to the administration of justice” The problemI have with the ICO's decision is that the company has never registered or paid the fee under the GDPR - they rely on exemption "processing only for staff administration"..... so they cannot rely on processing for the "administration of justice" Speaking with the ICO today and will appeal the descision on the above basis. Regards

The ICO state that employers should delete details of death-in-service beneficiaries and third party emergency contact details once the employee leaves the company. My complaint was that after two years the company was continuing to process said data. The ICO has ignored their own public advice and has stated that a company can hold it for seven years. If this is the case then surely the ICO guidance needs amending??? https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/principles/storage-limitation/

A complaint I submitted. The ICO has decided to make a decision in favour of big business contrary to their public guidance. The ICO are a disgrace.

Thought id challenge the processing of my personal data by a former employer in relation to my banking data, death-in-service beneficiaries and emergency contact details (wife and son's personal data). I left the company in June 2016. The ICO's public guidance is that the aforestated data should be deleted once the employee leaves the company. The ICO has just made a decision that is contrary to the public guidance??? the decision states companies can process the data for seven years. This is bizarre - either the public guidance requires amending or the ICO decision in my case is plainly wrong. What chance has joe public got??????? Below is the ICO's public guidance. Example An employer should review the personal data it holds about an employee when they leave the organisation’s employment. It will need to retain enough data to enable the organisation to deal with, for example, providing references or pension arrangements. However, it should delete personal data that it is unlikely to need again from its records – such as the employee’s emergency contact details, previous addresses, or death-in-service beneficiary details.

IVA are ok in certain situations.

Just pinged this off before I submit an ICO complaint. Dear Mr Stark You have failed to provide a response to my request and the DVLA complaints department has circumvented my concern. I have, now no other alternative than to submit a complaint to the ICO vis a vis the misuse of my personal data. Kind Regards PW

There was no signed agreement, the loan was unenforceable and as such the bank was precluded from registering defaults etc with credit reference agencies?????? Cant believe the bad advice you've been given. My advice is to stay away from lawyers - they are as bad as bankers.