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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Wrong hotel price sdverised


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Hi

 

I have just booked a hotel through British Airways, paid for it and got the confirmation e mail. They have also taken the money for the hotel. A couple of days later BA rang to say that the wrong price was put on the website and it should have been £1200 more than advertised. They are trying to make us pay more. What I would like to know is:

Can they make us pay more?

Can they cancel the booking as we do not have the "goods" as such?

Thanks

 

Terry

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This would depend upon the particular terms and conditions.

 

The general rule is that the supplier of a service may cancel the contract so long as the consumer is also allowed to cancel, so it is not so unusual for the terms and conditions to provide for both.

 

What exactly did the confirmation email confirm?

 

If their subsequent demand contradicts what was previously confirmed, you should point to that and see what they have to say. If the e-mail confirmed an available date but not a particular price, I doubt that there is a case to be made of that.

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  • 2 weeks later...

My understanding is that their advert / website remains only "an offer to treat" until the contract is established. So, pressing "submit order" on their site means you have offered to pay Y amount for x goods or services, not that they have accepted it (what exactly does the website say at each stage?). So, IF you'd submitted the order but they'd not accepted it and not taken payment, they can refuse the order unless you pay the higher price.

 

However, in your case things have progressed further : a) you have a confirmation e-mail (but does it confirm they have RECEIVED your order, or ACCEPTED your order), and, more crucially, they have taken your payment (hard for them to claim the order has only been received, not accepted).

 

I don't believe (but I'm not a lawyer, usual caveats, etc.) they can charge you the £1200 difference. Do their T's and C's contain any relevant clauses? Even if there is a clause in there, it'd still have to not breach any statutory rights, nor be an unfair contract term.

With those caveats my understanding is that if they cancel the booking and you have to book elsewhere for the same package at a higher cost, then you could look to BA for the difference in cost, as you had a contract with BA to supply goods/services x at cost Y, established by you seeing it advertised, you placing the order and them accepting your payment.

 

Are there any relevant clauses in their T's and C's?

Edited by BazzaS
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agree if they have accepted payment and confirmed booking, a contract now exists.

If they cancel or wish to cahnge it then you would be entitled to compensation.

 

:!:

 

I would rather be surprised if the terms and conditions to book a hotel did not contain a clause to allow them to cancel, subject to certain conditions.

 

The need is then to examine the conditions and I would also expect that BA's terms and conditions refer in turn to those of the particular hotel, perhaps to the effect that the deal is subject to the eventual approval of the hotel.

 

Consumers often assume that when money is paid, that would conclude the contract, but it is not at all so unusual for the terms and conditions of an online supplier to provide that the contract is not concluded before a written notice to that effect.

 

The OP appears to assume that the contract was concluded but I doubt that BA would be quite so careless and we have yet to see their side of the story.

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  • 2 weeks later...

Hi,

 

My brother went through the same thing last week.

He booked his hotel (i'm not sure who with) and paid for it. A few days later he was told that it should not have been £300 it should have been £2300 a huge difference. They said they has put the wrong price on the website and they will be cancelled all bookings made,

 

He then got an email the next day saying they have looked into it and have decided to houour the first price. So he has ended up with a bargain.

 

I don't know what the law states over this but i'm sure if they didn't have to lose out on all that money they wouldnt have done.

 

I remeber when I used to work in retail if I priced anything wrong then the customer had to have it that price!!

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A trader can't be forced to trade if the trader would rather not, but is obliged to inform without misleading.

 

None the less, mistakes are allowed:

 

17.—

 

(1) In any proceedings against a person for an offence under regulation 9, 10, 11 or 12 it is a defence for that person to prove—

 

(a) that the commission of the offence was due to—

 

(i) a mistake;

(ii) reliance on information supplied to him by another person;

(iii) the act or default of another person;

(iv) an accident; or

(v) another cause beyond his control; and

 

(b) that he took all reasonable precautions and exercised all due diligence to avoid the commission of such an offence by himself or any person under his control.

http://www.legislation.gov.uk/uksi/2008/1277/regulation/17/made
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Hi,

 

My brother went through the same thing last week.

He booked his hotel (i'm not sure who with) and paid for it. A few days later he was told that it should not have been £300 it should have been £2300 a huge difference. They said they has put the wrong price on the website and they will be cancelled all bookings made,

 

He then got an email the next day saying they have looked into it and have decided to houour the first price. So he has ended up with a bargain.

 

I don't know what the law states over this but i'm sure if they didn't have to lose out on all that money they wouldnt have done.

 

I remeber when I used to work in retail if I priced anything wrong then the customer had to have it that price!!

 

What the law states is what I posted previously .... an advert or price ticket is "an invitation to treat", and on its own doesn't have to be honored.

Once an offer of payment of that price is made AND ACCEPTED, the contract is established and the price honoured.

 

Retailers might choose to honour a price ticket in the name of good customer service, especially if it wasn't obviously an error ... but don't have to, unless payment was made and accepted.

If I see a £200 camera with a £20 price ticket and take it to a till, they don't have to sell it to me. If the staff say "that is £20 please" and I hand them £20 .... Its mine. If I put £20 On the counter and they don't take it and say "Sorry, that is priced wrongly" ... they don't have to sell it to me.

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