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Direct Golf - Damaged Item


mau_juaquez
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Dear all,

 

I was hoping someone could help clarify what my rights are with the following:

 

On the 14th May I ordered a golf club from direct golf. This was a top of the range Taylormade R11.

 

The item was delivered on 19th May.

 

I used it a few times at the driving range and course but noticed that the sole of the club had got damaged by contact with a tee peg (sole plate had a dent in it), big design flaw if this going to be a regular fault!

 

I emailed Direct Golf (28th May) who said I can only get it repaired as it had been used and they came and collected it on 31st May to return it to Taylormade.

 

The club should be a very easy fix as it is damage to a replaceable part only.

 

On Thursday (16 June) I had a phone call from Direct Golf saying that it will still be a couple of weeks.

 

I was wondering could I demand a refund as I am not happy with the quality of the item which you can only find out by using a golf club!

 

If I cant demand a refund yet, at what point would I be able to? I dont want an exchange of the same model but would be happy to exchange for another club.

 

I am unsure on how consumer law applies to a 'used' item and any help would be greatly appreciated.

 

Many thanks

 

MJ

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