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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Diamond Resorts International (formerly GVC) - management fees


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Hi All,

I have just joined the forum and this is my first post. I had a quick look around to see if this company had been highlighted, but I could not see any.

 

Firstly here is the story - sorry for the length of the message, but I just need to give you guys some background.

 

I joined the holiday club (floating points system over the year on any of a number of resorts) around 10 years ago and had several holidays with them. However on nearly every occasion I could not get the location or time that I wanted. Even booking way in advance I could not find what I wanted. Secondly the accomodation was not to the promised high standards and everyone visited was under refurb or about to be refurbed. At that point in time I had paid all of the management fees.

 

However it got to a point two years ago when I said enough was enough and withdrew my membership by writing them a letter. From that point on I stopped paying the very high management fees. They responded saying that the membership could not be cancelled and I must continue to pay the management fee until the points are sold. However this can only be really done by transferring to an exisiting member - I have tried this but I can't even give them away!!

 

I have now had a letter from them saying they are passing the matter onto a debt collection agency....hence my action to find out more about my rights and action I can and should take now.

 

So at this point in time I have yet to be contacted by the DCA concerned, however the date on the letter from Diamond Resorts states that they will hand over the alleged debt for the management fees in the next few weeks.

 

Therefore I am requesting some advice please....should I await the DCA to contact me or is there any action I should take now?

Edited by Richie_Freedom
add a word "alleged"
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Hello there, welcome to CAG.

 

You're asking for advice in a fairly specialised area, but there are people here who are in the know.

 

In case it helps them to advise you, did you buy this timeshare in the UK please?

 

My best, HB

Illegitimi non carborundum

 

 

 

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Hi Ritche,

take a look at the Diamond Resorts Protesters site drip.webs.com may give you some very usefull advice.Tried to PM you but new member and cannot

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Ritchie,

to get all the info you will have to register on the site.It isnt automatic.Please be aware due to masive response the site owner has had to upgrade his web site so things may seem a little slow.

There is a LOT of info and it takes some wadding through,but it helps most folks to realise they are not alone.

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Thanks...I've done the initial registration as a "limited member" and just await full membership to be finalised so I can see all the documents and access the forums etc. As you say it apparently takes a few days after the profile information is provided.

 

I hope that it helps and can give me some advice!!!!

 

Do you have any general advice on dealing with debt companies....at this time they have not contacted me, but this could happen in a few weeks time. I guess it could start on the phone and then go from there??

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Ritchie,

I am not a lawyer so can only pass on what I have seen.Hold on ,do nothing untill you have accessed all the information on the DRIP site.It may take a little time as the original web hoster has been litterally overwhelmed and a larger host is being set up by the site owner.

It is a self help group,voluntery,and the guy works to earn a living,running the site in his spare time.

As I understand it if the debt collector hasnt got an order from the court they can be told the "debt "is in dispute and politley told to go away .Get access to the site,read the forum on debt collectors by people who are on the same road as you but way farther down it, Glad to have helped a little

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Cebow, I'm a full member now and have reviewed the forum notes as you suggest.

 

Some people have sent a letter to DRI stating the alleged debt is in dispute and therefore dealing with the DC agency should be avoided. Others are ignoring the DRI letter and await contact from the DA agency...which is what my reaction to this is. There is also a lot of info of peoples actions and the steps to take which again I will certainly look at.

Thanks for the response. I'll try and pop back now and then to provide a quick update - but will concentrate on the DRIP site for this specific issue.

However I will use this site/forum for general consumer issues.

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Hi Ritchie

I am registered with the old site,waiting to transfer to the new one.If you follow the link to the old site on the top of entry page you will be amazed at the ammount of info on there.

 

I am suprised that there are not more listings re Diamond on this site.

 

I think a lot of people are just terrified of the threats from such a big company and capitulate

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  • 1 month later...
  • 4 weeks later...

My brother is a member of Diamond International (i think thats the company anyway - he does get points, and goes on quite a few holidays), i've been to a couple of the resorts thanks to him, and the 2 i've stayed at not had any refurbishment issues etc, so I cant really say, or say anything about the debt thingys either as obviously he is the points holder not me lol

 

I've also seen another good forum where i've had advice on various issues in the past too, very much along the same lines as this one, different people with different experiences http://www.complaintsfactory.co.uk/ I love these sort of sites, have had loads of advise from these places on complaining etc :)

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  • 1 year later...

Hi Richie,

I am new to these blogs but am like many, apparently in hoc to Diamond Resorts for management fees. I am interested in the fact that you were contacted by a debt collection agency, Daniel Silverman, who are threatening legal action. Can I ask how your case has proceeded since last year? how far did they go and what was the outcome? obviously these fees are causing us all sever financial stress, and i was wondering whether you had any advice for one in the same boat?

 

All comments and advice from anyone gratefully received.

Sue

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