Paypal Fraud

[Dibsthefrenchie]

I have just had £700 taken from my debit card by fraud through my paypal account, I contacted paypal on receipt of the email informing me of my payment, they say they will investigate which could take ten days, in the meantime, there will now be insufficient funds in my bank account to meet my bills.

 

I have also contacted my bank, they have noted the fraud, but need to wait for this to show on my statement, which is likely to be Wednesday.

 

Has this happened to anyone else on the forum?

 

The payment has been made to a thanh an nguyen.

[perplexity]

The problem with this sort of thing is usually that the owner of an account is reluctant to appreciate that an allegation of fraud should have to be proved.

[Dibsthefrenchie]

I can appreciate that my allegation has to be proved, i've bought and sold on Ebay for some years with no problems, however Paypal agree that the Ebay item number for which the payment was made does not exist, and there is naturally no purchase showing on my Ebay account.

My frustration is that I believed Paypal to be safe, clearly I was wrong and as such a large amount of money has been stolen, it leaves my bank account short for meeting my direct debit obligations.

[dx100uk]

typically helpful reply from perpy.........not

 

if you got a dd setup with paypal and thats how is ben taken, then get it back under the dd guarantee.

 

if not, have you asked if chargeback operates on your card?

 

this is sadly why its not a good idea to register a debit card as 'a credit card source'

on paypal

 

dx

[Dibsthefrenchie]

Thank you Dx for a positive reply. As I am now aware, (horse, gate, close!), it was just a little foolish to have my bank debit card on the account. I am not sure about chargeback? Paypal are investigating the fraud and the bank will do the same once the transaction shows on my account. Please can you tell me how I find out about chargeback? It's a Barclays debit card.

[Dibsthefrenchie]

I have contacted the bank and i'm unable to do a chargeback, so will have to wait for the fraud investigation, but thank you for the suggestion, it is appreciated.

[dx100uk]

par chance have you a dd with paypal on the same a/c?

 

what was the reason barclays gave why you could not do chargeback?

 

has the card got visa on it?

 

just fishing

 

http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards

 

dx

[dx100uk]

found it!!!!

 

knew they were talking BS...

http://www.bitterwallet.com/how-to-get-your-money-back-with-the-visa-debit-chargeback-scheme/2859

 

 

go get 'em

 

dx

[Dibsthefrenchie]

There is no DD on the account, just my debit card. Barclays state that it has to go through the fraud investigation, the person I spoke to is not aware of a chargeback option!

I will visit the local branch on Tuesday and discuss the situation with someone.

[Dibsthefrenchie]

Thank you DX, I have printed the information and will take it with me on Tuesday, it's pointless talking to someone at the call centre as they clearly haven't a clue!

A grateful Dibs.

[ashmk]

This happened to my partner a few years ago. Paypal did refund in the end.

 

Paypal like to tell people they are safe but they are not. Yes they may well refund your stolen money eventually but to call something safe it simply should not happen in the first place. A paypal account linked onto your bank account is a gaping hole in your bank security.

 

I think you will get your money back in the end from Paypal but you need to make it clear to your bank that this is fraud so they don't hit you with fee's.

[Dibsthefrenchie]

Hi Ash, thank you for responding, it is appreciated.

I have had my bank card and credit cards stopped, i'm going to my local Barclays branch tomorrow to complete a fraud form and Paypal tell me that the money was stopped before Nguyen got his hands on it, but as my money is now in limbo, it's still causing me inconvenience.

Having found out the hard way that Paypal isn't safe, i'm now going to close the account, which again is inconvenient, but the thought of going through this again far outweighs that.

Thanks again,

Dibs.

[Dibsthefrenchie]

Just received an email from paypal to say that the payment has been reversed and should be back in my account within 5 days, phew, that really was a sharp learning curve!

Thank you DX & Ash for your helpful replies x

[ashmk]

Open a basic bank account and use that for paypal. Only put money in it when you need it. That was your safer.