Currys cannot repair PC; won't give money back

[dodos9]

Hi all, I am new to this forum and I hope that this is the right place to start this thread.

 

I bought a PC in Currys/PCWorld(two companies in one big store) in Ashton-Under-Lyne. I bought it on 30/01/2010. In the end of November 2010 my PC started to shutdown itself unexpectedly. After it happened a few times, I took the PC to Currys/PCWorld(the same one which I bought it from) and they arranged a warranty repair with Techguys. My PC came back from repair in two weeks. Everything seemed to work fine after the repair for the first week. However, after the first week after the repair, my PC started doing the same thing(shutting down unexpectedly). So, again, I took the PC to Currys/PCWorld and they arranged warranty repair with Techguys again. I did not get a call from them at all, so after 28 days (this is how much they have to repair my PC) I went to Currys/PCWorld saying that I want my PC back. Then I have found out that my PC was ready more than two weeks ago, but for some unknown reason nobody called me(by the way my warranty period expired while my PC was in the second repair, but if the same thing is happening, the warranty extends for another 90 days). That made me a bit angry. Anyway, I took the PC home and I installed the software that I am using and then, again, the PC shutdown unexpectedly. So, the next day after I collected my PC from the second repair, I took it to Currys/PCWorld saying that this is the third time and that I want my money back or my PC to be replace with the new one. The manager (who by the way needs to be reported to headquarters or somewhere else for being unkind and for not caring about the customer) kept using the word 'they', meaning Techguys. What I mean is that he kept saying: 'you have to contact them', 'they have to repair it', 'they won't give you your money back' etc. I thought that I bought this PC from Currys/PCWorld and not from Techguys, but the manager seemed to think differently. Anyway, they arranged another repair with Techguys and now I have to wait another up to 28 days to get my PC back, knowing that it still might be faulty after.

 

Since it is Sunday today, there is not much I can do through the phone or by going to 'places'. By 'places' I mean Citizen Advice Bureau, who hopefully will help me. So, today I am asking you guys, what I can do in this situation. All I want is my money back or new PC. To be honest, I would rather prefer the first option, because I don't want to have anything to do with Currys/PCWorld anymore.

 

Any help appreciated

 

Regards

 

Dominik

[MandM]

Hi. welcome to CAG.

 

Don't worry about CAB. Speak to Trading Standards first. Get a complaint logged.

 

We had a similar situation with Comets. You maybe should change your stance to "I have no faith in your equipment or your repairs - therefore, I want my money back!". It doesn't matter that it's out of warranty period, you can demonstrate that the issue was there before the period expired.

 

We had to issue a court claim but they settled the day before the hearing.

 

Have posted link below. Hope it helps.

 

M

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?248771-Mrs-M-v-comet-RESULT&highlight=

Edited February 6, 2011 by MandM
added link

[dodos9]

Thanks for the link. I will have a look at it later on when I have a bit more time.

 

What does the law say about this kind of sitution? Does anybody know?

[MandM]

If you speak to TS they'll point you towards the Sale of Goods Act and whether the PC was/was not actually fit for purpose. Evidently not it seems!

 

M

[rebel11]

Send letters Recorded, I would forget about phoning the retailer, it achieves nothing.

 

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

 

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/

[Naxxas]

you are in a great position.

 

over a year old and repaired 3-4 times? sorry not good enough.

they obviously cannot effectively repair it, it MUST be replaced.

 

if you want a refund you will need to go down the inherrantly faulty route, which you have a good shot at considering the history of the unit.

 

however the SOGA does state you cannot refuse a repair after 3 months, but the store have to remedy your situation within a reasonable time frame, im suggesting that after 3-4 repairs they are unable to do so, it now needs replacing or refunding as not of merchantable quality.

 

good luck, they can be stubborn buggers.

[jeff40]

how the hell do you start a thread on this site!!! am i being dumb here!!!! but im a member of loads of sites like this and can instantly get there within 20 seconds!!! i have so much juice on currys ( EDIT ) tell me! a new thread...simple me thinks not on this site!

Edited February 10, 2011 by silverfox1961
removed mis-spelt swear word

[Conniff]

It's in the same place on the index as the 'reply' button is you clicked to make a post on here.

[WHITEKNIGHT24]

I have just taken currys to court and IT is my business.

They are impossible i found they did not respond to myself and my solicitor.

I suggest you send recorded delivery letter to the store and DSG headquarters asking for your money back and letter before action.

Did you finance the machine?

I would make sure you keep all the slips from when it was repaired and dates as it is obvious it is not fit for purpose.

I would just use small claims as they will not listen until court papers are issued.

[dodos9]

Thanks for all the replies and sorry for not being online for a long time.

Anyway, my PC is still in the third repair. I went to Citizen Advice Bureau, since it is close to my house, and they gave me a leaflet containing Sales Of Goods Act facts. So, if my PC isn't repaired after this repair, I am going to go to the store and show them this leaflet and ask for either replacement or refund. By the way, the next time I go to this store I am only going to talk to a proper manager (the guy described in first post is not the highest rank in the store; it turned out he's a supervisor).

 

Although, it seems like a good plan, which should work, I have a feeling that even the proper manager will refuse to give a replacement or refund. What can I do then? I was thinking about court, but I don't know how it looks like and what I would have to do exactly and what costs I would have to cover(Do you have to pay for the court?).

[Conniff]

Ensure you mention the CAB when you get out the leaflet, that will show that you aren't going to be a pushover.

 

As for a court claim, you value what you think the computer is worth and then issue a claim here https://www.moneyclaim.gov.uk/web/mcol/welcome all done online.

 

It will cost you about £35 but you will get this back when you win.

[Conniff]

For Naxxas It's not called 'merchantable quality' any longer, it's now termed 'satisfactory quality'. Just thought you would like to know.

[dodos9]

Ensure you mention the CAB when you get out the leaflet, that will show that you aren't going to be a pushover.

 

As for a court claim, you value what you think the computer is worth and then issue a claim here [i had to cut the link out] all done online.

 

It will cost you about £35 but you will get this back when you win.

 

There is a CAB logo on the leaflet, but anyway I will tell them I have seen an advisor and that's where I have got it from.

 

You said it costs £35, but I get it back when I win. But what happens, if I don't win. Do I have to cover any additional cost or they will just keep this £35? And also do I need a lawyer, do I actually go to court or is it all online somehow? Sorry if these questions are a bit silly, but I have never had anything to do with court before.

 

Thanks in advance

[dodos9]

:whoo::whoo:

Yes, finally it's over.

As I have written in my previous posts, I left my PC with Currys/Techguys for the third time. And yesterday, 28 days has passed since I left it there. So, I went to the store and gave them documents and said to them that I am here to collect my PC(not knowing whether it is actually in store yet). So, the guy from KNOWHOW(that's the new name of Techguys apparently or Currys is not with Techguys anymore and now is with KNOWHOW, which might be totally different company) walked up to some lady who had a Currys t-shirt(she was hired by Currys and that guy was hired by KNOWHOW) and they started talking. I couldn't hear what they were talking about, but from looking at their faces I could tell that something is wrong. After a few minutes, he walked up to me and said 'We had your PC back from Techguys, but I was all broken into pieces, which probably happened during the transport. I know that 28 days is gone now, so you can go and choose a computer, which price is the same as the one you bought last year'. So, basically I spend 550 pounds last year on PC and now I had the same amount of money to spend on a new one with better hardware of course. I have chosen the PC that I liked and I have covered the difference, because it was more than 550 pounds.

 

I just thought I'll share this story with you, to prove that there's always hope and chance that everything will sort out in a good way.

 

Thanks for all help and support

 

Kind Regards

 

Dominik