:whoo::whoo: Yes, finally it's over. As I have written in my previous posts, I left my PC with Currys/Techguys for the third time. And yesterday, 28 days has passed since I left it there. So, I went to the store and gave them documents and said to them that I am here to collect my PC(not knowing whether it is actually in store yet). So, the guy from KNOWHOW(that's the new name of Techguys apparently or Currys is not with Techguys anymore and now is with KNOWHOW, which might be totally different company) walked up to some lady who had a Currys t-shirt(she was hired by Currys and that guy was hired by KNOWHOW) and they started talking. I couldn't hear what they were talking about, but from looking at their faces I could tell that something is wrong. After a few minutes, he walked up to me and said 'We had your PC back from Techguys, but I was all broken into pieces, which probably happened during the transport. I know that 28 days is gone now, so you can go and choose a computer, which price is the same as the one you bought last year'. So, basically I spend 550 pounds last year on PC and now I had the same amount of money to spend on a new one with better hardware of course. I have chosen the PC that I liked and I have covered the difference, because it was more than 550 pounds. I just thought I'll share this story with you, to prove that there's always hope and chance that everything will sort out in a good way. Thanks for all help and support Kind Regards Dominik

There is a CAB logo on the leaflet, but anyway I will tell them I have seen an advisor and that's where I have got it from. You said it costs £35, but I get it back when I win. But what happens, if I don't win. Do I have to cover any additional cost or they will just keep this £35? And also do I need a lawyer, do I actually go to court or is it all online somehow? Sorry if these questions are a bit silly, but I have never had anything to do with court before. Thanks in advance

Thanks for all the replies and sorry for not being online for a long time. Anyway, my PC is still in the third repair. I went to Citizen Advice Bureau, since it is close to my house, and they gave me a leaflet containing Sales Of Goods Act facts. So, if my PC isn't repaired after this repair, I am going to go to the store and show them this leaflet and ask for either replacement or refund. By the way, the next time I go to this store I am only going to talk to a proper manager (the guy described in first post is not the highest rank in the store; it turned out he's a supervisor). Although, it seems like a good plan, which should work, I have a feeling that even the proper manager will refuse to give a replacement or refund. What can I do then? I was thinking about court, but I don't know how it looks like and what I would have to do exactly and what costs I would have to cover(Do you have to pay for the court?).

Thanks for the link. I will have a look at it later on when I have a bit more time. What does the law say about this kind of sitution? Does anybody know?

Hi all, I am new to this forum and I hope that this is the right place to start this thread. I bought a PC in Currys/PCWorld(two companies in one big store) in Ashton-Under-Lyne. I bought it on 30/01/2010. In the end of November 2010 my PC started to shutdown itself unexpectedly. After it happened a few times, I took the PC to Currys/PCWorld(the same one which I bought it from) and they arranged a warranty repair with Techguys. My PC came back from repair in two weeks. Everything seemed to work fine after the repair for the first week. However, after the first week after the repair, my PC started doing the same thing(shutting down unexpectedly). So, again, I took the PC to Currys/PCWorld and they arranged warranty repair with Techguys again. I did not get a call from them at all, so after 28 days (this is how much they have to repair my PC) I went to Currys/PCWorld saying that I want my PC back. Then I have found out that my PC was ready more than two weeks ago, but for some unknown reason nobody called me(by the way my warranty period expired while my PC was in the second repair, but if the same thing is happening, the warranty extends for another 90 days). That made me a bit angry. Anyway, I took the PC home and I installed the software that I am using and then, again, the PC shutdown unexpectedly. So, the next day after I collected my PC from the second repair, I took it to Currys/PCWorld saying that this is the third time and that I want my money back or my PC to be replace with the new one. The manager (who by the way needs to be reported to headquarters or somewhere else for being unkind and for not caring about the customer) kept using the word 'they', meaning Techguys. What I mean is that he kept saying: 'you have to contact them', 'they have to repair it', 'they won't give you your money back' etc. I thought that I bought this PC from Currys/PCWorld and not from Techguys, but the manager seemed to think differently. Anyway, they arranged another repair with Techguys and now I have to wait another up to 28 days to get my PC back, knowing that it still might be faulty after. Since it is Sunday today, there is not much I can do through the phone or by going to 'places'. By 'places' I mean Citizen Advice Bureau, who hopefully will help me. So, today I am asking you guys, what I can do in this situation. All I want is my money back or new PC. To be honest, I would rather prefer the first option, because I don't want to have anything to do with Currys/PCWorld anymore. Any help appreciated Regards Dominik