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    • if the agreement was taken out jan 23, then she has not reached the 1/3rd mark so the car has not become protected goods under the consumer credit act.  this puts her in a very very vulnerable position regarding ever keeping the car....whereby once they have issued a default notice they can legally send a guy with a flatbed (though they are NOT BAILIFFS and have ZERO legal powers) to collect the car.  if the car is kept on the public highway then they can simply take it away and she will legally owe the whole stated amount on the agreement AND lose the car. if it's on private property i'e like a driveway, ok they shouldn't take it without her agreeing, but if they do, it's not really on but its better than a court case and an inevitable loss with the granting a return of goods order. are these 'health reasons' likely to resolve themselves in the very short term (like a couple of months?) and can she immediately begin working again ? i'e has she got a job or would have to find one?  answer the above and we'll try and help. but she looks to be between rock and a hard place . whatever happens she will still have to pay the loan off...car or no car....unless you can appeal to the finance company's better nature using health reasons to back off for xxx months.
    • no need to use it. it doubles the size of the thread and makes it very diff to find replies on small screens too. just like @username it - sends unnecessary alerts to people. everyone that's posted on your thread already inc you ...gets an automatic email alert when someone else posts.
    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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New buildings insurance, posible misguidance by broker


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Daughter has just moved into her new house with her boyfriend, it is a £130,000 3 bed semi with ground floor extension full length of house at rear. They went to a local broker who has advised them to cover the buildings for £150,000 and contents for £30,000, they told her it needed to be that much to allow cover for next door as it is a semi if a fire started on her side and affected the nieghbours it would be her responsibility.

 

I'm not too convinced about this, it worries me because I use exactly the same broker and exactly the same insurance provider and have a house approx same value (going by houses in my street) 3 bed semi. The only difference is I don't have an extension and I have a bigger garden. My buildings cover is £97,000 and contents £21,000 so obviously they didn't allow any cover for next doors with me. Mine cost me £150 less than they have paid.

 

Does it seem they might have been misguided and could be a bit over insured costing them more?

 

They paid it yesterday, how long is cooling off period and if they have been misguided will they have to pay anything to get out of it or lower the cover with same provider? Or could the broker be liable?

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A broker should not be advising on rebuilding costs. There is no requirement to overinsure to cover any liability to a neighbour. In any event if there was any proved liability, this would be covered by the liability section of cover and not via the Building sum Insured.

 

Suggest that they contact the broker and adjust the cover if they want to do so. They should ask to speak to the branch manager and mention the previous conversation, so the manager can use this as a training issue.

 

In regard to the actual rebuilding cost. I would say £97k is probably a bit low for your house and £150k may not be right for your daughters house. You can check the rebuilding cost for most properties using the following guide. http://calculator.bcis.co.uk/

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Thankyou,

 

The valuation report gives a valuation on £129,995 and a rebuild cost of 25k

 

The broker tried to give the impression still that there is a need to cover next doors in a very confusing misleading way to me when I rang. But when I said I always thought that it was included in buildings insurance if there was any problem with adjacent properties and he then said yes they would be covered up to 2 million pounds so I don't know why they go on about having to allow for next doors in the first place.

 

He did say if the rebuild costs in the valuation report are lower and they want to change it there will be no charge and a refund for the overpaid premium. He did state though that whatever it says on the valuation report to add an extra 10k to cover for plans to be drawn up and site clearance etc but is it necessary to add this extra 10k or would those costs have been taken into account in the valuation report rebuild cost?

 

I will be looking into my own cover when it comes around again in April, I did query the cover they advised me of last year but was assured it would be enough but I do feel mine is a little on the low side

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The valuations given normally include land clearance and other costs associated with rebuilding on the same site. The purpose of them adding the rebuilding cost on the reports is to inform people, so that they can use for Insurance purposes if they wish to. But it is not bad advice to Insure for a little more, as many people do not allow for improvements they carry out to properties over a period of time and it allow a bit of breathing room if Insurers make an assessment following a claim. If you are found to be underinsured, Insurers can reduce a claim settlement.

 

In the last post I think you meant the rebuilt cost was £125k and not £25k. So if the property was Insured for say £135k, at £150k it is not currently excessively overinsured. I doubt the extra premium involved will be that much.

 

Personally I opt for the policies that provide blanket cover up to £1million or unlimited, so that I don't have to bother keeping in touch with what the rebuilding cost would be. In theory if you set the Buiilding sum Insured at the correct level and the policy is index linked, as long as you update for improvements, the sum insured should be correct.

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