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    • Yee I mentioned after the new regulations. Depends if the amount off to date will take that threshold below £50k
    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
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    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
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Dlc - hillesden securities - black horse finance


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I have been in dispute with Black Horse Finance for some time now (for reasons that I don’t think I need to go into here) & they have now “sold” the debt on to DLC (Hillesden Securities), who have recently begun to chase me for payment.

On 22nd of November I sent a CCA request using the template on this forum. It was received and signed for by DLC on 23rd. Today (2nd December) I have received the attached letter.

I’m at a loss as I don’t really understand what this means. They seem to be saying that they can’t supply an agreement (having requested it from Black Horse apparently) but despite this fact they still intend to continue “collection activity” – in other words they are choosing to ignore the fact that they are unable to comply with my request and are carrying on regardless (or that’s how I read it).

Can somebody advise what I should do now please? Are they acting in a correct manner, or are they simply ignoring the law?

Do I need to respond to this letter? Or should I just wait until they contact me again?

All advice will be very much appreciated.

Many thanks

Hillesden Securities.pdf

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Standard template, simply saying that they will continue to process your data with the CRA's whilst they try to source your agreement. They are unable to take any LEGAL recovery action, so they cannot take you to court whilst they are still unable to provide you with your request.

So once they are out of time (12 working days from receipt of your rerquest) You should send them the 'failed in dispute' letter and withhold ALL payments until such time that they do provide the docs.

If they fail to find it, then you can submit them with a S10 notice to tell them to stop processing your data.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Standard template, simply saying that they will continue to process your data with the CRA's whilst they try to source your agreement. They are unable to take any LEGAL recovery action, so they cannot take you to court whilst they are still unable to provide you with your request.

So once they are out of time (12 working days from receipt of your rerquest) You should send them the 'failed in dispute' letter and withhold ALL payments until such time that they do provide the docs.

If they fail to find it, then you can submit them with a S10 notice to tell them to stop processing your data.

 

Many thanks for that Bazooka Boo - I shall sit tight until the 12 days have expired. Where will I find a "failed in dispute" letter please? Also, what is an S10 notice and at what point do I send them that?

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Yes don't worry just yet about a S10 notice, this is the 'failed' letter you will need to send them when they are out of time.

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Soli,

That letter is actually an excellent result. As above, it may not stop them asking you for the money but it means that the account is unenforceable in court until they do fulfill the request.

Send them the account in dispute letter as above.

A link to the template and more info is in the debt help blog:

http://www.consumeractiongroup.co.uk/forum/entry.php?180-Debt-Threats-a-quick-self-help-guide

 

kind regards,

 

Elsa x

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Many thanks to everyone for all the great advice given – very much appreciated.

I have this morning received a letter (attached) from solicitors acting for Hillesden/DLC which suggest that they are pursuing legal routes despite them not yet supplying the information I have asked for & the account being in dispute.

Can anybody suggest how I should respond to this letter please – do I need to reply or should I just ignore it? If I do need to reply, what do I say?

Many thanks

Aplins.pdf

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hehe

 

another threat-o-gram

 

ignore totally

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As long as the 12+2 working days is up since you sent your CCA request, you can send it now. Get proof of postage and make sure you keep a copy of the letter.

 

It isn't quite - I posted on 22/11 & the received on 23/11 - so the 12 + 2 is up next Tuesday (I'm presuming weekends are included in the 12 days).

 

I sent the CCA request to DLC but got my reply (as my orginal post, above) from Hillesden. To whom should i send my dispute letter? I'm guessing Hillesden?

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It isn't quite - I posted on 22/11 & the received on 23/11 - so the 12 + 2 is up next Tuesday (I'm presuming weekends are included in the 12 days).

 

I sent the CCA request to DLC but got my reply (as my orginal post, above) from Hillesden. To whom should i send my dispute letter? I'm guessing Hillesden?

 

 

And I'm going to ignore the Aplins letter.

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Isn't it ironic how, if we send anything important to them, they have to respond within "working days" from day of receipt whereas if they send anything important to us eg a DN we have (according to a misguided judge) to respond in calendar days from the day they post it.

 

Coincidence?

I don't think so!

 

:eyebrows:

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Isn't it ironic how, if we send anything important to them, they have to respond within "working days" from day of receipt whereas if they send anything important to us eg a DN we have (according to a misguided judge) to respond in calendar days from the day they post it.

 

Coincidence?

I don't think so!

 

 

 

:eyebrows:

 

 

Anyone would think you're cynical!:lol:

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Just looking at that letter, it is clearly printed off by a computer on it's normal threat cycle, if it had any human input they would know whether you were Sir or madam, in fact they would address you directly.

And another point to note, the signature, clearly there is no-one with just the name 'Aplins' so if these charlatans can use such signatures to sign off documents, why when you begin flexing your rights do they then try to hide behind the DPA, which they have no knowledge of?

Because they are second rate, tin pot, knuckle dragging, immature oxygen thieves!

I'm going to start signing with an X, perfectly legal to do so...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I can understand though why people get so worried by these types of firms - they send out very official looking paperwork all tied up in legal jargon. I would imagine that the vast majority of people just pay up.

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Yes agreed, it used to scare me something chronic before I knew my rights, now I welcome their letters, just for something to do...currently waiting for TV licensing to pass on an imaginary debt to Idiot Iqor, I love dealing with their shambolic call centre...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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It does give a feeling of empowerment, I agree. First came across this forum a few years back when I was fighting with a place called Welcome Finance, and it was life saver. The help I received was fantastic and I beat them! This time too the help has been quick, very clear (to a novice liek me!) and extremely helpful.

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