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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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Halifax cc Recon ??


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and also if whatever is demanded on the dn includes unlawful charges, that also makes the dn invalid

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks BB and DX for the information ,even tho no one can tell the outcome of something if i stick to my guns over this do you think they will cave also if they didnt and it went to court even tho some judgements are in the favour of the creditor when there is a defective D/N. Would the judge be more likely to rule in my favour because they ended agreement within the date on D/N thanks maxedout

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What you need to do, is IF they have terminated the account regarding the faulty DN, either by issuing you with a letter stating that they have done so due to your failure to bring the account back up to date, OR, they have since demanded from you full payment for the entire balance, then this can be deemed as terminating the account, and on the back of what you have said, this will be unlawful repudiation of said agreement, you will need to write to them and say that you accept their unlawful resciscion of the account, and you will only then be liable for the arrears, not the full balance.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Bazooka Boo .on the credit card statement it gives an amount to be paid by the 16th of november .This is a lower amount than what it says has to be paid on the default notice ,this was also to be paid by the 16th of november il try post up the documents for you to have a look at please.also should i state why its unlawful resciscion thanks maxedout

Edited by maxedout
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scan the required letters/agreements/sheets

remove all pers info inc barcodes etc but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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thats a crappy scan or is it the org doc is rubbish.

 

can i see ppi ticked there too!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

You can now accept their unlawfull resciscion, I am amazed that they are still making the same basic mistakes!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Does the wording give them a get out of jail card? we have ended your credit agreement not closed your account.Also does the extra 100 quid they want on the D/N compared to the statement make any differance.when i accept their unlawfull resciscion should i point out why its unlawful Thanks maxedout.

Edited by maxedout
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No need to point out why they have failed again, just keep it simple,

Dear Sir/madam,

With regard to your letter dated dd/mm/yyyy in which you state my agreement has been ended by yourselves, I now accept your unlawful resciscion and look forward to your prompt reply.

 

The extra 100 quid on the DN as opposed to the statement is again indicative of their lousy competence, I wouldn't worry too much about it. See what they come back with.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I would say that it can be put on the back burner, they have unlawfully repudiated the agreement so you are only liable for the arrears..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks B.B and DX for the help I Will send letter asap giving them the bad news have read that a judge ruled on one case that because the debtor did not suffer any predjudace the defective DN he had was valid.would you think as they terminated mine within the 14 days and not giving me 14 days I did suffer because I was not given chance to rectify.

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If I remember that case it only went in their favour as they had failed to enforce any action on the account when they said they would, or I could be getting mixed up with something else. But in your defence, you were never given enough time to rectify the account, they have since terminated it and now saying you are liable for the full amount, so IF they had allowed you the full time limit in which to rectify the account you would have dones so, now you cant, so you are a t a disadvantage, it just matters now how quick they are to enforce this in the courts, but you MUST accept their UR.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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do you post mean rankine case

if so you need to be a wee bit careful as you will need to convince the judge that you could have paid the sums anyhow

 

http://www.mypag.co.uk/forum/viewtopic.php?f=309&t=2264

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I think that's the one DX. Would 2 statements off family members saying I had asked for their help but they were unable to help and one off a friend plus a savings account entry of there's showing they had the funds and would have paid the default but owing to such a short time scale were unable too. Would this suffice .thanks maxedout.

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After getting a letter following a cca request that said the recon was fully enforcable i wrote and said no way. Have now recived a letter saying saying they are unable to supply a recon and as they cant provide the original T/C they will not try to enforce but will continue with the normal collection and C/R reporting.I thought that the OFT had said if there was no recon then they should not try to imply they had one and threaten to enforce.One other thing i will have to check date tomorrow but i think the 40 days have elapsed for my SAR to be returned.

Edited by maxedout
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Very interesting!

A recon version can be sent to you, to comply with a CCA request, however they still must have an original copy to show the DJ should they decide to enforce it through the courts, in this case it seems your persistence has paid off!!?? In that you called their bluff and they fell for it, and have shown their hand! Top banana, and yes your right, DX pointed out to me the other day about the no CCA and still processing your data malarky. I was of the strong opinion that they do need to have the relevant documents in which to be processing your data and marking your CRF adveresley, but as DX pointed out they simply move the goal posts each time they are caught out.

 

However I would still be sending them a S10 notice under the DPA to stop processing your data, and when they fail to do so, rope in the CRA's also and inform them that they are also liable for allowing a company to mark your CRF and process your data without your permission or correct documents.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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yea the cra stuff is a sticky one.

sadly both the ICO & the FOS are both down on record as seeing it as acceptable.

 

its not right, but, they must act on what is seen as fair and resonable.

 

if you can be 'tied-in' with whatever a/c , then sadly its 50/50.

 

well done maxy, good result there.

 

time to fire off the dispute letter [if not already done in this long thread?]

and stop payments.

 

next port of call reclaiming anything?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks B.B and DX again for the help and input.I stopped the payments thats why they sent default notice. Iv not sent dispute letter i sent the i accept the unlawf recission. Im waiting for my sar to start the ppi route.Is there need for dispute letter now ?thanks maxedout. Is it a long thread then?

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its taken a while to get focused for sure

 

no i just didn't have the time to scan back over 2 pages

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I sent off for my SAR on the 11/10/2010 and they signed for it on the 12/10/2010 i have not heard any thing at all about it thats about 42 days ago. I belive they should have come back with it 40 daxs max .I have not had any confirmation off them that they recived it only the track and trace from the post office web site.I would be greatful with some help on this one.Thanks maxedout.

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