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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
    • Not that TOR will see this now he's thrown in the hand grenade. Rayner has plenty of female supporters on X, for a start. As for the council and HMRC, fair enough and I thought Rayner was already in touch with them. That's where it should be dealt with, not the police force. @tobyjugg2 Daniel Finkelstein thinks the same as you about tax. The Fiver theory. How the Fiver Theory explains this election campaign ARCHIVE.PH archived 28 May 2024 17:36:51 UTC  
    • Often with the Likes of Lowells/ Overdales that 'proof' doesn't stand up to scrutiny.   Think about it like a game of poker, they want to intimidate you into folding and giving up as soon as possible, and just get you to pay up and roll over, that is their business model, make you think your cards are rubbish. What they don't expect, and their business isn't set up for it, is for a defendant to find this place and to learn that they have an amazing set of cards to play. Overdales don't have an infinite number of lawyers, paralegals etc, and the time / money to spend on expensive court cases, that they are highly likely to lose, hence how hard they will try to get you to roll over.  Even to the extent of faking documents, which they need to do because the debts that they purchased were so cheap, in the first place. Nevertheless it works in most cases, most people chicken out, when they are so close to winning, and a holding defence is like slowly showing Overdales your first card, and a marker of intention that this could get tricky for them. In fact it may be,  although by no means guaranteed that it won't even go any further than that.  Even if it does, what they send you back will almost certainly have more holes than Swiss Cheese, and if with the help you receive here, you can identify those weaknesses and get the whole thing tossed in the bin.
    • So Rayner who is don’t forget still being investigated by the local council and HMRC  is now begging to save her seat Not a WOMAN in sight in this video other than Rayner  Farage is utterly correct this country’s values are non existent in her seat   Rayner Pleads With Muslim Voters as Pressure From Galloway Grows – Guido Fawkes ORDER-ORDER.COM Guido has obtained a leaked tape from inside a meeting between Angela Rayner and Muslim voters in Ashton-under-Lyne...  
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Vodafone staff and missing phones after renewing customers' contracts


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Being driven crazy by VODAFONE at the moment - For a telecoms co they sure don't want to be contacted. I had a call from them at beg. Sept offering a renewal on my contract (which I declined) had two weeks with no internet on by BB and then when I went to the local store they advised me that they believe a phone has been 'lost' by someone changing my address to somewhere in Harrow. They promised to call me with 7-10 days to sort it out (it's now 3 1/2 weeks with no contact, my bills are going to a bogus address and me potentially incurring costs of a phone in my name. I have tried emailing, using their online chat option on their site, calling them and nobody will help. Has anyone else had this done to them? I think they are hoping I'll just go away....currently expecting a huge bill (that's not even mine) got no internet on my BB still, not received my Sept bill so worried who may use that for ID now. Can anyone help? Who should I contact?

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postggj - thanks for your advice. As a new user I have just found I cant send a private message until I have 5 posts (only have 1 right now) Any suggestions?

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Hi sud,

 

It's nice to see that help was on hand yesterday evening - thanks postggj.

 

From your post this does seem to have become quite a complicated series of events but I'm confident of being able to get to the bottom of things for you.

 

To allow me to access your account and get this investigated could you email me your details by following the information in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once you've sent it you'll receive an automated reply with a reference number. So I can make it reaches us could you update the thread with this and I'll get back to you as soon as I can?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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#4317784 13.9.10 went into Fareham store to seek advice as my BB could not link with internet. Was advised that following VF calling me two weeks before( offering an upgrade), my account details had been changed to a bogus address in Harrow, a new phone ordered and a new contract in my name. Was assured would rec call from VF fraud dept within7-10 days.

22/23.9.10 tried to seek help from VF helpline, abroad CC advisers could not give me uk no. for help or complaints. Told to wait.

23.9.10 spoke to VF Belfast-not aware of complaint, told me to wait to be called (10 days past by then)

Concerned about my bill going to bogus address as is a form of ID - advsd would be resolved before that.

Following week spoke to female adviser (abroad CC) who began discussing my records without verifying me at all /I declined to continue.

Last week tried VF chat, Cust care & web form - got no further - got cust care address from chat adviser, emailed cust care only to be told they could not help except to give a status update, tried online contact us form many many times but got error messages continuously. Then joined CAG and added a post in desperation as I have been getting nowhere with resolving this in a month.

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Hi sud,

 

Thanks for coming back to me.

 

Having checked our emails I can confirm that I've now got yours and will get this looked into.

 

You can rest assured that this will get sorted out and as soon as I have more news I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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