thanks for the advice. I appreciate new cars go wrong however this car has had two very major issues in five months. The dealership assured me it was fixed and safe when it hadn't even been looked at and are now insisting I have it back when I have advised them I consider it's not fit for purpose following the number of problems I have had with it. I was advised that the new engine fitted was a hybrid and then was advised it wasn't. It doesn't drive the same as when I bought it yet they are insisting I have it back. I have stated I am not prepared to accept it back now and have asked them to correspond with me in writing as they tell me a different story each time I speak to the dealership. The reason I still have the temp car is because I am still paying the HP and asked them to continue to supply it while my complaint is being looked at. However they have not made any attempt to resolve the situation apart from trying to bully me into taking back a car that I consider has had such issues it is unsafe. Driving a car when you have totally brake and steering failure does that to you. I will take the suggested advice and direct my complaint at the finance company as recommended, thank you.

Hi heliosuk, it's a 2013 plate Peugeot 208 1.2 Active, I got it on an HP agreement in March 13 through Peugeot Finance on a 3y 'All you pay is Fuel' basis. Since April 2014, I haven't had the car in it's original state/spec, since August 14, I've had a courtesy car advertising Perry's Portsmouth. I've now got the courtesy car outside my house but they told me it's not insured for me to drive from today yet I do not have a car and can't drive anyone else's 3rd party if I'm no longer insured...

Your thread made interesting reading, as a Manager in a large organisation myself I know that often there are things going on behind the scenes that staff will not be aware of - the manager that was moved to another premises may have been reprimanded and moved, however staff would of course not get to know those details. Under the DPA your friend is entitled to info about herself, I think you'll find that could include camera footage but she would have to be specific about dates /times. Her union rep has probably given her good advice and not pursuing that even if it may seem a bit unfair to her. As the previous person has said, there must be grievance procedures that she can consider, my advice would be to consider exactly where she has been mistreated and focus on that as the source of any grievance. It is often the case that people will make a grievance about something that cannot be substantiated and effectively it becomes one persons word against another and the likely outcome is your friend may indeed end up feeling even more alienated as a result. Grievances that are lodged that turn out to be unfounded can be looked as as malicious behaviour so your friend will want to be certain of her facts before going down that path. My advice would be to do a DPA request to Head Office and then consider what she wants to do based on what she gets back. A DPA request should be confidential however as it is supposed to be all records, depending on how the company store HR data, the Manager may be asked to supply some of the information in which case they would find out. The only way to get around that would be to say she only wanted info held on head Office records I suppose. Good luck.

Hi, I hope someone out there will be able to help me - I am currently having problems with a local car dealership who are insisting I return my temporary car and take my original car back. However I consider it is unsafe to drive, following three major issues in a 5mth period. The engine blew up in Apr 14, then the car had complete brake and steering failure in Aug 14 while I was driving it which was terrifying. I have tried speaking & writing to the dealership, HP finance company and manufacturer however they are all passing the buck and its difficult to work out who is accountable. Effectively I feel the product supplied is under parr - not of reasonable quality & I now feel unsafe in it. A day after the full brake failure, I received a call from the dealership saying the car was tested and ready. Later it turned out that none of the work had been done on the car and the car was still unsafe/unfixed when I was told that. I voiced serious concerns about this communication and said that following that and issues with the car, I no longer had faith in either the dealership or the vehicle make. On this basis, I advised all parties in August that I was unwilling to accept the vehicle back however they fixed it anyway and tried to make me take it back - to date no reasonable offer has been made. I have received a number of letters stating they want the temporary car returned and mentioning police action, lack of insurance, my car getting vandalised at their premises. The dealership have phoned me on my work number numerous times a day last week, despite me asking them not to phone that number they continued to do so. I have continued to make my mthly HP payments on time every mth and have not breached any of the terms of my agreement. I wrote to the dealership, finance company and manufacturer recently and pointed out I was still paying for a car and therefore it seemed reasonable I keep that until I was made a reasonable offer of an alternative or compensation. As I was paying it seemed reasonable whilst negotiations were made. Throughout this, the dealership have continued to make approaches to dump 'my' car back with me and take away the temporary car - I believe this is now verging on intimidation as they're hoping I'll give up and just walk away. However I cannot now go to another brand as they have my deposit and I also haven't had the car I've been paying for during most of this year. The last response was that an independent garage (of same manufacturer brand therefore not in effect an independent) had inspected it and said the brakes were fine. Due to issues encompassed, I feel no more reassured about the car, brand or dealership. Just to clarify I am 18mth into a 3y HP agreement Mar13-Mar16 but as a result of the lack of faith I now have in the vehicle and dealership, I have requested they release me from the finance agreement and repay a proportion of the money I have paid so that I am not left at a disadvantage as a result of poor product supplied. I paid £1000 up front & 19mths x £283 p.m. I have stumped up quite a phone bill, taken a number of hrs/ days off work, had an under parr product since engine replaced Apr 14 (noisy, extras missing, poorer acceleration, poorer fuel consumption, was also advised replacement was hybrid of two brands as they couldn't source one - this has now been denied by the manufacturer.) As I've not had 'my car' at all for 4mth of this year I'm thinking I would like to seek compensation along these lines- Goodwill return of deposit £1000 for all the issues I've had to put up with + 1/2 the mthly payments (Apr-Oct 14) £994 because I haven't had the car I contracted to. Do you consider this is a reasonable request and if so, who should I hold accountable? I am prepared to take this to small claims if necessary and was thinking I may write a letter of intended action if someone can point me to who that should be against. thank you for any advice you may be able to offer. They've told me I'm no longer insured in the temp car so it's now sitting outside my house and I'm without any car at all despite fact I'm paying them £283 p/mth....

#4317784 13.9.10 went into Fareham store to seek advice as my BB could not link with internet. Was advised that following VF calling me two weeks before( offering an upgrade), my account details had been changed to a bogus address in Harrow, a new phone ordered and a new contract in my name. Was assured would rec call from VF fraud dept within7-10 days. 22/23.9.10 tried to seek help from VF helpline, abroad CC advisers could not give me uk no. for help or complaints. Told to wait. 23.9.10 spoke to VF Belfast-not aware of complaint, told me to wait to be called (10 days past by then) Concerned about my bill going to bogus address as is a form of ID - advsd would be resolved before that. Following week spoke to female adviser (abroad CC) who began discussing my records without verifying me at all /I declined to continue. Last week tried VF chat, Cust care & web form - got no further - got cust care address from chat adviser, emailed cust care only to be told they could not help except to give a status update, tried online contact us form many many times but got error messages continuously. Then joined CAG and added a post in desperation as I have been getting nowhere with resolving this in a month.

#4317784

thanks:-)

postggj - thanks for your advice. As a new user I have just found I cant send a private message until I have 5 posts (only have 1 right now) Any suggestions?

Being driven crazy by VODAFONE at the moment - For a telecoms co they sure don't want to be contacted. I had a call from them at beg. Sept offering a renewal on my contract (which I declined) had two weeks with no internet on by BB and then when I went to the local store they advised me that they believe a phone has been 'lost' by someone changing my address to somewhere in Harrow. They promised to call me with 7-10 days to sort it out (it's now 3 1/2 weeks with no contact, my bills are going to a bogus address and me potentially incurring costs of a phone in my name. I have tried emailing, using their online chat option on their site, calling them and nobody will help. Has anyone else had this done to them? I think they are hoping I'll just go away....currently expecting a huge bill (that's not even mine) got no internet on my BB still, not received my Sept bill so worried who may use that for ID now. Can anyone help? Who should I contact?