I hope someone out there will be able to help me
- I am currently having problems with a local car dealership who are insisting I return my temporary car and take my original car back.
However I consider it is unsafe to drive, following three major issues in a 5mth period.
The engine blew up in Apr 14,
then the car had complete brake and steering failure in Aug 14 while I was driving it which was terrifying.
I have tried speaking & writing to the dealership, HP finance company and manufacturer
however they are all passing the buck and its difficult to work out who is accountable.
Effectively I feel the product supplied is under parr - not of reasonable quality & I now feel unsafe in it.
A day after the full brake failure, I received a call from the dealership saying the car was tested and ready.
Later it turned out that none of the work had been done on the car and the car was still unsafe/unfixed when I was told that.
I voiced serious concerns about this communication and said that following that and issues with the car,
I no longer had faith in either the dealership or the vehicle make.
On this basis, I advised all parties in August that I was unwilling to accept the vehicle back
however they fixed it anyway and tried to make me take it back
- to date no reasonable offer has been made.
I have received a number of letters stating they want the temporary car returned
and mentioning police action, lack of insurance, my car getting vandalised at their premises.
The dealership have phoned me on my work number numerous times a day last week,
despite me asking them not to phone that number they continued to do so.
I have continued to make my mthly HP payments on time every mth and have not breached any of the terms of my agreement.
I wrote to the dealership, finance company and manufacturer recently and pointed out I was still paying for a car
and therefore it seemed reasonable I keep that until I was made a reasonable offer of an alternative or compensation.
As I was paying it seemed reasonable whilst negotiations were made.
Throughout this, the dealership have continued to make approaches to dump 'my' car back with me and take away the temporary car
- I believe this is now verging on intimidation as they're hoping I'll give up and just walk away.
However I cannot now go to another brand as they have my deposit and I also haven't had the car I've been paying for during most of this year.
The last response was that an independent garage (of same manufacturer brand therefore not in effect an independent)
had inspected it and said the brakes were fine.
Due to issues encompassed, I feel no more reassured about the car, brand or dealership.
Just to clarify I am 18mth into a 3y HP agreement Mar13-Mar16 but as a result of the lack of faith
I now have in the vehicle and dealership, I have requested they release me from the finance agreement
and repay a proportion of the money I have paid so that I am not left at a disadvantage as a result of poor product supplied.
I paid £1000 up front & 19mths x £283 p.m.
I have stumped up quite a phone bill, taken a number of hrs/ days off work,
had an under parr product since engine replaced Apr 14
(noisy, extras missing, poorer acceleration, poorer fuel consumption,
was also advised replacement was hybrid of two brands as they couldn't source one
- this has now been denied by the manufacturer.)
As I've not had 'my car' at all for 4mth of this year I'm thinking I would like to seek compensation along these lines-
Goodwill return of deposit £1000 for all the issues I've had to put up with + 1/2 the mthly payments (Apr-Oct 14)
£994 because I haven't had the car I contracted to.
Do you consider this is a reasonable request and if so, who should I hold accountable?
I am prepared to take this to small claims if necessary and was thinking
I may write a letter of intended action if someone can point me to who that should be against.
thank you for any advice you may be able to offer.
They've told me I'm no longer insured in the temp car so it's now sitting outside my house
and I'm without any car at all despite fact I'm paying them £283 p/mth....