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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Lowell Doorstep Visit -old SD cat debt


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Having read these forums and found them to be very informative we today recieved a visit from a representative of Lowell Portfolio. He mentioned the debt passed on to them by Shop Direct showed a figure and asked for full payment or set up an arrangement.

We refused both saying i wanted to see the paperwork for the original debt from Shop Direct before agreeing anything. The man then asked my wife, it is her debt, to sign a form saying she refused to make arrangements.

We said we are not signing anything, he said ok, wished us luck etc then went on his way.

How do we now stand with this debt?..i am awaiting a credit report to see how old this debt is, we cannot afford to pay anything at the moment as like most people we are struggling to make ends meet.

The debt is not a massive amount, just over £1000 (i presume this includes any interest).

Thanks in advance for any advice you can give.

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If Lowell have never written to you with full details of this debt, then they have broken OFT rules by sending someone to your door. Companies are not allowed to just turn up and ask for money.

 

Report them to OFT/Trading Standards by contacting Consumer Direct.

 

Consumer Direct

We could do with some help from you.

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Report them via Consumer Direct.

 

Debt companies are not allowed to just send these demands. They really should have sent a Shop Direct statement of account showing the outstanding balance.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I find this surprising as, Lowell are not licensed to Canvas of trade premises!

 

Application / Licence Details

Licence Number:0528607Licence Status:Current

Current Applicant / Licensee:

Business Name Company Registration Number

Lowell Financial Ltd 4558936

 

Categories:

Consumer credit

Consumer hire

Credit brokerage

Credit reference agency

Debt adjusting/counselling

Debt collecting

 

Right To Canvass Off Trade Premises:No

Trading Name(s) (Current):

Hamptons Legal

iDebt Financial Solutions

Look4Ward Finance

Lowell Group

Red Debt Collection Services

 

Issued Date: 19-Dec-2002 Expiry Date: 18-Dec-2012

Legal Formation:

Body Corporate (incorporated inside UK)

 

Current Individuals that run the organisation:

Name Position

Andrew Bartle

Chris Saies

James Cornell

Joyce Newman

Phillip Screeton

 

Historic Individuals that run the organisation:

Name Position

Andrew Paul Bartle OFFICER

Christopher Saled OFFICER

James Colnell OFFICER

Tracey Helen Bartle OFFICER

 

Nature of Business:

Debt Collection

Other

 

Current Address(es):

Address Type Address

Correspondence Enterprise House, 1, Apex View, LEEDS, LS11 9BH, United Kingdom

Principal Place Of Business Enterprise House, 1, Apex View, LEEDS, LS11 9BH, United Kingdom

Registered Office Enterprise House, 1, Apex View, LEEDS, LS11 9BH, United Kingdom

 

Historic Address(es):

Address Type Address

Principal Place Of Business Enterprise House 1, Apex View, Leeds, LS11 9BH

Principal Place Of Business Protection House 83, Bradford Road, Stanningley, Leeds, West Yorkshire, LS28 6AT

Registered Office Enterprise House 1, Apex View, Leeds, LS11 9BH

Registered Office Suite 1, 5th Floor, Acre House, Sale, Manchester, M33 7WZ[End Quote]

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So Cat, does this mean that if anyone ever gets a letter or phone call from Lowell stating that they will arrange for a doorstep collection, then they can complain immeditely to any and all official bodies for breach of licence?

 

Or is there a certain wording that a DCA can use to get around this?

 

Thanks for the info.

 

 

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Lowell Portfolio, are licensed to canvas of trade premises. However, as the debt buyer it would be unusual for them to get involved. The collection on purchased toxic debt is normally passed on to Lowell Financial and other trading names within the Lowell Group e.g. Hamptons, Red etc.

 

Of course, they could use Muck Hall, Mertiforce or, other field agents.

 

Drees5761, I note that you have been a member since November 2009, but have not posted until now?

Edited by angry cat
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Yes, since last year i have been reading all the posts with regards debt collection agencies etc and trying to understand how i stood with the debts we have since being made redundant.

This forum has been great for finding information that not many people know about.

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Who was the party that was representing Lowell Portfolio1;

what was the name of the company?

 

If, Lowell Portfolio purchased a debt from Shop Direct, then Lowell Portfolio 1, should have advised you of such. Prior, to sending a Doorstep collector.

 

Report them to the OFT!

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OFT:

 

Debt collection visits

2.11 Those visiting debtors must not act in an unclear or threatening manner.

2.12 Examples of unfair practices are:

a. not making the purpose of any proposed visit clear, for example, merely

stating that collectors or field agents will call is not sufficient

b. visiting a debtor when it is known they are vulnerable, for example, when

a doctor's certificate has been provided stating that the debtor is ill

c. continuing with a visit when it becomes apparent that the debtor is

distressed or otherwise vulnerable, for example, it becomes apparent that

the debtor has mental health problems

d. entering a property uninvited

e. not leaving a property when asked to

f. visiting or threatening to visit debtors without prior agreement when the

debt is deadlocked or disputed

g. not giving adequate notice of the time and date of a visit

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calling at a debtors house in respect of an unpaid debt either to them or someone they represent is not classed as "canvassing off trade premises"

 

Quote from the OFT Public Register:

 

"Right to canvass of trade premises: NO"

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Who was the party that was representing Lowell Portfolio1;

what was the name of the company?

 

If, Lowell Portfolio purchased a debt from Shop Direct, then Lowell Portfolio 1, should have advised you of such. Prior, to sending a Doorstep collector.

 

Report them to the OFT!

 

 

And it was ??????????

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Strangely enough, I know of one DCA who visited a neighbour of mine. This neighbour didn't owe anything to anyone; they'd got the wrong address. The doorstep caller was really rude. This, as he was to find out was a mistake. My neighbour indulges in quite a lot of boxing, which shall we say, is the kind without gloves. The doorstep caller has now found a different occupation after his stay in hospital, and the local police put it down to my neighbour using reasonable force to protect his property and family (after all, he only hit him once)

I am a lawyer, but I am an academic lawyer. I do not practice as a barrister or solicitor. You should consult a practising Solicitor BEFORE taking any Court or other action

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He only said he was from Lowell that was it, i asked my wife what id he showed and she cannot remember.

 

In any case, unless a company ID can be confirmed by some other recognised form of ID such as a passport, it's meaningless. False ID cards are regularly used in the commission of the crime of burglary artifice.

 

The Met Police say:

 

Some people are victims of bogus callers who obtain entry to premises in order to steal - this crime is called burglary artifice or distraction burglary. If you have any doubts about a caller, refuse entry and call 999, even if a caller has shown an Identity Card.

 

 

Bogus callers will:

  • Call unannounced
  • They will not generally have any type of uniform or arrive in any official van
  • They will not be willing for you to study their identity (if they have any)
  • Will try and make you feel under pressure

What you should do:

As soon as there is a knock on the door STOP and THINK. Who is it? Am I expecting them?

 

Do not let them in unless you are 100% sure they are who they say they are. IF IN DOUBT, KEEP THEM OUT!!!

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In reply to the above, I would say DON'T LET THEM IN AT ALL!! Even if they show you proof of who they are.

 

I am currently wondering if a certain DCA is going to be turning up on my doorstep. They might, they might not, and as it isn't me they are looking for they can go away again. However, even with proof of who they are, there is no way I am letting them into my home, especially with children about.

 

If anyone owns a nice, big dog that I can borrow, please let me know :D

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I had the letter prepared and the speech, but on the one occasion when one of these slime balls actually appeared at my front door I just looked him in the eye and said 'If you don't leave right now I'm calling the police.'

 

 

:D:D:D I hope that I can do something similar if they come round here. I keep going over things in my head about what I should say, but maybe the short and simple approach is the best. I certainly don't think it's worth engaging them in a converstation.

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Thing is they try and catch you out..eg you're just as likely to get a smiley young woman saying "Hi is that Elsa?"

as a gorilla grunting "are you Ms Elsa Undercover?"

 

So, anyone you dont know, standard reply: "Let me stop you right there! You are on my property - I ask the questions...who are you?"

Then, if its a DCA, you can tell them to leave in your chosen manner ;)

 

I did this a few months ago, turned out it was the Conservative MP canvassing! :D

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