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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Moorcroft chasing Vodafone bill-am happy to pay Vodafone.


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Hi, ive just had a card come through the post, no stamp, asking me to call the moorcroft debt representative. After calling moorcroft ive been told i cant set up a payment plan over the phone but that i have to meet with the said rep in person. Infact he has to come to my house?Could someone please advise me if this is correct practise or if they are doing this just to push me into making larger payments. Please Help!Thanks

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There is no reason why Moorcroft cannot set up a payment plan directly.

 

Their "agent" obviously doesn't want you to do that as it will cut him out of the loop and he won't get commission. So it's in his interest to tell you such nonsense.

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Guest Cartaphilus
Hi, ive just had a card come through the post, no stamp, asking me to call the moorcroft debt representative.

 

After calling moorcroft ive been told i cant set up a payment plan over the phone but that i have to meet with the said rep in person. Infact he has to come to my house? Rubbish, ignore what they have told you. They cannot invite themselves to your home without your permission.

 

Could someone please advise me if this is correct practise or if they are doing this just to push me into making larger payments.

 

Please Help!Thanks

First things first, no more contact with Moorcroft by phone. Ignore what they have told you on the phone ... yes, it is all designed to scare you ... they have no powers to visit you at home, none at all ... I will be back in a moment with what to send them. Edited by Cartaphilus
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Guest Cartaphilus

Forget what the Moorape said to you, send them this letter (DO NOT SIGN IT print your name) by recorded delivery.

 

Dear xxxx

Account Ref xxxx

Please be advised that I will only communicate with you in writing. I have noted your repeated attempts to contact me by telephone over the past few weeks/months and these have been duly logged by time and date.

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you.

 

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.).

 

 

 

Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

 

 

Yours faithfully,

Now, if we can have some details about this debt, what it is eg loan/credit card/overdraft?

 

BTW, you can also report them for using that hand delivered card (as you said no stamp was on it) to your local Trading Standards via Consumer Direct; they get a lot of complaints about this kind of debt collection practice. ;)

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I really am quite willing to pay it back but when they posted that note and after the guy on the phone wanting to visit me "for a few minutes and needing a signature" i wasnt too keen on going down that road

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Just been beaten to it. Exact letter I was going to post.

 

They should not have pushed a card through the door telling you to ring a debt collector anyone could have got hold of it. In fact your partner may hae got hold of it and may not have known you owed any money.

 

Get them reported the more people that report things like this the more chance there is of getting it stopped.

 

DG

I have no legal training my knowledge comes from my personal life experiences

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Guest Cartaphilus
I really am quite willing to pay it back but when they posted that note and after the guy on the phone wanting to visit me "for a few minutes and needing a signature" i wasnt too keen on going down that road
Like I said, they have no rights to visit you at home. If you are more than willing to pay it back as you say, then you will have to negotiate with them in writing and offer them an affordable amount - NOT what they think or you think is reasonable but what you can actually afford per month. However, I would still report that card to Trading Standards, they are usually very interested in knowing what cold callers are potentially operating in their patches.

 

"for a few minutes and needing a signature"
And for what pray tell, there is no credit agreement attached to a mobile phone contract so I can't quite see why they are asking for a signature of you. However, it is a DCA ... so who knows what they will tell people on the phone and make them believe it.
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Guest Cartaphilus
f he doesn't leave just call the police. They sometimes ignore letters because they are stupid.:grin:
No, they just need diagrams that go along with the letters to ensure they understand the wording 'naff off'. :D Maybe, ones with flashing blue lights to indicate what will happen if they don't leave when requested to. ;)
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Yes i did :) thank you for your extrememly helpful words. Ive just printed out the letter and hopefully they will recieve it before they turn up again and really push my father over the edge

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Guest Cartaphilus

The letters are threats. It's highly unlikely anyone would turn up. If anyone does so, then keep the door closed on them. Don't answer. Treat like any other cold caller or door to door sales person you don't want a bar of when they come knocking or ringing. Or hand them that letter if you want if they do (in the unlikely event) send what they eloquently call 'local representatives'.

 

To put it another way, 'sling yer hook'.

they will recieve it before they turn up again and really push my father over the edge

So, are you saying they've already been to your house and done this previously?

 

*waves to guests viewing*

Edited by Cartaphilus
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yes they must have done to push the note through the door into the hands of my dad . It was in an envelope marked "private for tanya "

Edited by TanyaS
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Guest Cartaphilus
yes they must have done to push the note through the door into the hands of my dad . It was in an envelope marked "private for tanya speck"
Just checking. It could have come through the post also via the postman. Hope that's not your real name you posted there ...

 

Anyway, there isn't much else that can be suggested, asides from reporting them for using a card in this way.

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no its a nickname :)

There was no adress there. Well im going to be away for the weekend so if they do turn up the nicely formed letter is in the hands of a relative to hand over. Ive researched a few things- if you welcome them into your home they visit frequently as they please, is this true? i mean i by no means am going to invite them into the living room for tea but do they have the rights?

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If you do decide to pay it just bear this in mind. The chances are they've botched your credit file. If you check your CRA and find it's botched I'd be insisting they remove ALL data re that debt before you agree to pay. They'll tell you they can't but they really can. Why have a dodgey CRA file for 6 years. Everything in writing.

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I had Halifax tell me that they were sending a representative to my house to discuss my situation with me and after reading various posts on the forum it became clearly obvious that they cannot do this, they have absolutely no right to step one foot on your property and if they do without your permission then they are trespassing.

 

I telephoned Halifax and told them that their representative was not welcome and should in no uncertain terms visit my premisses.

 

I never did get the visit;)

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Guest Cartaphilus

Yes, they are purely threats. However, as you will also have read in some posts ... very often they do chance their luck/arms or whatever appendages they use and have shown up. Hence the letter, as it leaves a papertrail for use later on if necessary. ;)

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Yes, they are purely threats. However, as you will also have read in some posts ... very often they do chance their luck/arms or whatever appendages they use and have shown up. Hence the letter, as it leaves a papertrail for use later on if necessary. ;)

 

Agreed, do everything by letter. Unfortunately I wasn't in the best of moods at the time and had not seen the letter immediately.

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The letters are threats. It's highly unlikely anyone would turn up. If anyone does so, then keep the door closed on them. Don't answer. Treat like any other cold caller or door to door sales person you don't want a bar of when they come knocking or ringing. Or hand them that letter if you want if they do (in the unlikely event) send what they eloquently call 'local representatives'.

 

To put it another way, 'sling yer hook'.

So, are you saying they've already been to your house and done this previously?

 

*waves to guests viewing*

 

Moorcroft are one of the debt collectors that DO make house calls

 

 

if they are at the door then not answering is more likely to alert/worry others in the house (and neighbours) than not answering the door.

 

further- if you do not answer the door then they will simply assume you are not in and then they will call again

 

i would suggest that if they DO call- either before or after being told not to- that you should have no fear of answering the door and that by "dealing with them" head on first time you will prevent repeat calls

 

these are not bailiffs- will not push their way into your house - and will not make threats.

 

simply politely tell them that you will not at any time discuss the matter in person and that all communication should be in writing only.

 

In 99% of cases that will do the trick- and it will also serve to show you that there is really nothing to fear from "debt collectors" calling at the house and this experience will empower you.

 

of course if you are ultra nervous then dont!- get someone else to do it for you

Edited by diddydicky
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