Shop in B&Q? if so, check your receipt carefully. And other overpricing issues

[HSBCrusher]

I bought some nails yesterday, £3.28 on the shelf, I got charged £3.88. I have been caught several times like this, and not just cheap items.

 

The lady at the counter told me that this has been happening a lot recently, and that prices generally are higher than shown on the shelf.

 

Buyer beware.

[Surfer01]

Once caught, twice shy. We always check our receipts beffroe leaving the store and I would say that over the past year, accummalated must add up to about £25 - £30.

Besides the one above which is for example marking goods up at £0.65 on the shelf but when it scans through is £0.75 as per your issue. This frequently happens in supermarkets.

The other trick is the two or three for one. Sometimes you pay the normal price for all three!

[buzby]

You can add Tesco, M&S, Somerfield and Waitrose to this. Fummy thugh, I've only ever found an item priced less than the shelf tag (thanks Asda!). One of the reasons why self-checkout is sooo useful!

[kiptower]

dare i ask what the nails were for, to hold you down and stop you spinning

 

seriously though, the times that has happened to the wife @ sainsbury's , she just goes to the CS desk and in her loud voice she asks "you stealing from me again" it does attract attention from other customers, but she always gets a refund

[HSBCrusher]

it just strikes me as an excellent way of putting up prices without actually putting up prices

[landy_alert]

I must admit the opposite has been my experience in B&Q - OH bought a set of mini screwdrivers recently which were marked up at £7.98 and he was only charged £5.98. Also years ago we bought 3 of those very sturdy wicker drawer type baskets to go in a kitchen unit which were £15 each, along with a whole trolley load of building materials etc. When we got home and checked the receipt we were not only charged for two baskets not three, but they had only charged £12 each - we hadn't noticed when we were checked out as the bill was for about £200 which seemed right

[Toleman]

We got 6 bottles of wine from asda for about £4.50 - God knows how she didn't click...

 

The offer was 3 for £10. We wanted 6 so the cost would be £20. We decided to buy 6 of the same so picked up a box (6) from the shelf for convenience.

 

Went to the checkout and obviously nobody had ever done this before as the box wouldn't scan. I said to the lady, "you may want to get a bottle out", thinking she would scan it and put it as 6.

 

Nope. "£4.50 please".

 

Chris

[Bookworm]

Actually, that's an interesting question:

 

You get overcharged, you do the legwork, if you don't spot the mistake, you're pence, maybe pounds out.

 

What if you get undercharged? Do you have a moral/legal duty to bring it up to their attention? I am talking of the big companies here, not your local newsagent.

 

Come on, you lot, what would/do you do? ;-)

[Bookworm]

Actually maybe I should answer first, lol.

 

I have to say that I have no moral streak whatsoever when it comes to the big guys. If they screw up in my favour, that's their problem as far a I am concerned, they have the resources, the technology so there is no excuse for them mucking up.

 

Argos/Homebase had the Lay-Z-Spa on offer at the last bank holiday, advertised at £300 1/2 price. Argos out of stock everywhere, Homebase too, except finally found one miles away, so we ask the local store to get them to keep it for us and we zoom down there.

 

We get there, no-one knows what we're on about, cut long story short, it took the, I kid you not, 45 mns to sort it out. I plonk a couple a dirt cheap DVDs, whip out ye ol' Argos card, do not check the amount ( a really bad habit of mine, I'm afraid to say), pack the lot and off on our merry way home, still grumbling at the incompetence of the staff, and we are talking McDonald' reject level here.

 

It's only home (miles away) that I checked the receipt, and the total bill is for less than £150!!! Why, I still don't know, but there it is.

 

Did I phone them to apprise them of their error and volunteer to return the goods at my time and expense so they could charge me the correct over double the price? Like f*** I did.

 

So there you have it, morally corrupt that's me. And I admit to not feeling a single twinge of guilt.

Edited June 14, 2010 by Bookworm
tha bloody keyboard is driving me arrggghhhhh. :-{

[pompeyfaith]

It all depends on the store if it was the local newsagent for which we have a very good one here who could not do enough for you so in that case I would own up.

 

As for the big companies well sod them they fleece us enough as it is with there offers that are not at all.

 

Yup the big companies are very deceiving with there pricing take asda for instance they had a so called bacon offer of 2 for £3 but the individual price was £1 a pack.

 

So you see it works both ways if I was under charged by them its tough

 

PF

[kiptower]

well Mrs Kip does when we have been undercharged starts something like " this bill is wrong , you have charged me the wrong price"

 

of course they take it she is saying they overcharged her, so they go on the defence, with , things like, I never make mistakes, the prices are right the till never gets it wrong, and a few others, she is very polite and tells them again its WRONG,

 

so she will say "ok as long as your sure its correct and then pays them"

 

that way she has covered herself, plastic security guards or any one else that has the guts to challenge her when she leaves the store LOOKOUT, she would give them the option to examine the floor close up,

 

now when she is overcharged thats another matter

 

the times she has given the odd pence on something like £5.02 etc tendered a £10 + the odd pence and they give her £15 change or similar, she questions the change, and of course its another the does till not make mistakes

 

she dont do it on prupose , she just dos'nt like loads of small change in her purse

[HSBCrusher]

I always go back if I have been overcharged. I even went back to the bank last week when I paid in £400 and the woman mistyped £1400.

 

Its tempting to walk away, but I never can.

 

I do make one exception though, those shops who say "check your change, mistakes cannot be rectified after", thats fair game to me.

[pompeyfaith]

Are corner shop newsagent is very good he will go out of his way to get the stuff others do not stock.

 

Last week I asked him if those black jacks and fruit salads are still on the market.

 

Today I went in there and yup he had a box of each and those chocolate bananas lol

 

Only problem I've got a black tongue now hehe.

 

PF

[kiptower]

re chocolate bananas , most lidl's do them £2 a box, deadly for me the box goes in 2 days

 

also Mrs Kip gets blackjack's (or used to) have to ask her, but it might have been the old woolies pick'n'mix

[labrat]

next time you get over charged in tesco PAY IT

 

they have a notice on the self checkouts that if you pay higher than what it says on the shelf then they give you double the differance

 

quoted this term once to a product that was nearly a pound higher than on the shelf got told that seen as i hadnt already paid the higher price they would only reduce the cost on the till to the correct price... gits

[qa19]

next time you get over charged in tesco PAY IT

 

they have a notice on the self checkouts that if you pay higher than what it says on the shelf then they give you double the differance

 

quoted this term once to a product that was nearly a pound higher than on the shelf got told that seen as i hadnt already paid the higher price they would only reduce the cost on the till to the correct price... gits

 

 

Actually I'm not sure if still their policy but always check your Tesco recipts because they give you the item for FREE if they over charge you. This has happened on several occasions in Tesco. The first time I only went in for a s/wich but saw a microphone for cheap so I bought it. If I'd bought loads of stuff I wouldn't have realised but on the way out the door I noticed I was charged £2 more. Custoemr service refunded me the whole amount. Another time I bought a washing line and the price was well over what it should have been. The lady at the desk didn't even check and took our word for it and gave us the £25 line for free.

This was last year so they may have changed their policy due to econmic climate perhaps?

[MARTIN3030]

I think that the policy of Tesco giving the product free if they make a mistake,was outlawed under the CPUT-as were many others.

[Bookworm]

Nothing to do with CPUT, Martin, Tesco's themselves changed the policy a lot longer before that because it was costing them a fortune.

 

The old policy used to be: if they made a mistake, they'd refund you what you'd paid AND let you have the goods free. This cost them dear a couple of years back, when they screwed up on Xbox 360s if memory serves. I hink that's after that one they changed the policy actually.

 

Now, they refund you the difference of twice the difference, and often argue over it too, for the sake of pennies sometimes.

[MARTIN3030]

I havent personally experienced them arguing-I have had a few of these refunds.Theres deff somethings in CPUT on a similar vein-I remember reading it-it even gives a supermarket as an example.

 

I tried the free cream with the strawberries trick again a couple of weeks ago-with some reduced price strawberries-but when I went to try to get the cream-noticed they had took the offer off......ah well...cant win em all.

[HSBCrusher]

that brings up another one of my pet hates, multibuys on reduced items.

 

sometimes it is more expensive to buy two reduced out of date items than two full price items.

[Bookworm]

Yeah, Ginsters especially.

[HSBCrusher]

yeah, they arent worh buying at 10 for a quid.

[MARTIN3030]

Yes.

They also often put things that were previously buy one get one free at their full price-a few pence in reduced cabinet.

 

But be on the lookout for anything thats marked on the packaging as buy one get one free-thats been reduced.

They will still scan as a BOGOF.

 

Last week I saw some scottish kipper fillets in Tesco-price marked £1.50-noticed they said buy on get one free on packaging.

They had been reduced to 75p.

I bought all 10 packs -so equates to 37.5p a pack

They are now in freezer.

[HSBCrusher]

Yeah, Ginsters especially. :grin:

 

ol' roosty would have waded in on that wouldn't he?

[HSBCrusher]

But be on the lookout for anything thats marked on the packaging as buy one get one free-thats been reduced.

They will still scan as a BOGOF.

not in asda