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Distance Selling Regulations in regards to a service


perrina
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I am in dispute with an online dating agency whereby I wanted to exercise my right to cancel the service within 7 days as stated by the Distance Selling Regulations.

 

They have a clause in their terms stating that these regulations are not applicable as soon as I have used the Services. There definition being "Service(s) refers to the entirety of the Services accessible to Members, whether paid or unpaid"

 

My argument is that I have to use the service to know whether it is suitable for me etc. The purpose of the distance selling regulations is that I have the opportunity to examine the goods or services of something and respectably demand a refund because they're not good enough. In effect what they are saying is that once I pay for the service I cannot do anything on the site, in effect I cant use the service I have paid for to examine it. Basically, they are denying me my rights as afforded by the DSR.

 

Any views much welcomed.

 

Regards

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Unless you have agreed that they can, your consumers cannot cancel if the order is for:

 

 

services where you have had the consumer’s agreement to start the service before the end of the usual cancellation period and you have provided the consumer with the required written information before you start the service, including information that the cancellation rights will end as soon as you start the service

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