perrina
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I am in dispute with an online dating agency whereby I wanted to exercise my right to cancel the service within 7 days as stated by the Distance Selling Regulations. They have a clause in their terms stating that these regulations are not applicable as soon as I have used the Services. There definition being "Service(s) refers to the entirety of the Services accessible to Members, whether paid or unpaid" My argument is that I have to use the service to know whether it is suitable for me etc. The purpose of the distance selling regulations is that I have the opportunity to examine the goods or services of something and respectably demand a refund because they're not good enough. In effect what they are saying is that once I pay for the service I cannot do anything on the site, in effect I cant use the service I have paid for to examine it. Basically, they are denying me my rights as afforded by the DSR. Any views much welcomed. Regards
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Reclaim the right Ltd
reg.05783665
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262 Uxbridge Road, Hatch End
England
HA5 4HS
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