Fredrickson International & Bryan Carter Solicitors - Vodafone ***RESOLVED***

[Lee Vodafone Company Rep]

Hi Rob,

 

It's just come through so I'll take a closer look at things for you here and get back to you as soon as I can.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Robw757]

Hi Lee

 

Just emailed you again, as there was an error in the postcode I gave you.

 

Thanks

Rob

[Robw757]

Lee is looking into this, and I am hoping to hear from him soon. In the meantime I am concerned about Fredrickson and Bryan Carter starting legal action.

[locutus]

Fear and intimidation are a DCA's greatest tool. Write to them saying you are disputing this with Vodafone who are looking into this. Remind them that it is against the office of fair trading guidelines for them to try to collect on a disputed debt. IF (and thats a big if) they do take it to court you would win hands down, as you have no contract with them and you are dealing with Vodafone. Also, it will be sorted long before it gets to court. Lee does not hang around, and I'm sure if you have to pay anything, it will be to Vodafone. (not that Fredrickson can stop you paying Vodafone!)

[Lee Vodafone Company Rep]

Hi Rob,

 

I can assure you that things are in hand and I'm just awaiting an update from the department I needed to refer your account to.

 

As soon as I have this I'll be sure to get back to you.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Robw757]

Hi everyone, just to let you all know, Lee has now been back in touch with me and informed me that Fredrickson are now happy to accept the reduced payment amount of £1 per month that I offered them. I would like to thank Lee for his assistance in sorting this matter out.

 

Interestingly enough, Fredrickson claim to have never received the letter and paperwork I sent them (by recorded delivery) making this offer, even though they acknowleged receipt of my letter in writing! They just chose to ignore the contents of it, and instructed Bryan Carter to write to me instead...

 

Anyway, things seem to have been resolved now that Lee and his team have got involved, and I am very grateful for his help

 

Thanks

Rob

[Lee Vodafone Company Rep]

Hi Rob,

 

You're welcome and thanks for updating the thread.

 

While I'm not sure why your initial request wasn't dealt with I'm pleased that we were able to get this sorted out and I'll reply to your most recent email as aoon as I can.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[Robw757]

Despite Lee's assistance I have today received a letter from Fredrickson International dated 16th June 2010, in which the inform me..

 

"Despite a letter from Bryan Carter Solicitors you have failed to discharge your debt with our client Vodafone RF. We are prepared to offer you one final opportunity to pay before reccomending to our client that they instruct solicitors to issue a claim.

 

At this stage and as a gesture of goodwill we are prepared to accept a full and final settlement on this account provided you contact us within 48 hours of this letter..."

 

 

I have to say I am fuming. Lee had told me they had accepted my offer of £1.00 per month, and I tried to use a payment card that Fredrickson had sent me to make the payment in the post office. I was told the minimum payment I could make was £5.00, so now I have to either phone Fredrickson up and try and pay by debit card, and they will tell me exactly the same thing and then start presurizing me again to increase payments..

 

I started the day in a very positive mood, now I just feel angry and frustrated.

[sillygirl1]

Get back to Lee and say that you are now only going to,pay £5.00 as a Full and Final... seeing as they won't play nicely you can now use it against them.

[Robw757]

I have e-mailed Lee and told him what has happened. I am tempted to phone Fredrickson and vent my anger on them, although I doubt it will do any good.

 

I was expecting a letter from them accepting my offer, not another final demand and threat of litigation!!

[Robw757]

Get back to Lee and say that you are now only going to,pay £5.00 as a Full and Final... seeing as they won't play nicely you can now use it against them.

 

 

How can I offer them £5.00 in full and final settlement?

[Robw757]

Right I have contacted Fredrickson and asked for bank details to set up a standing order, they wanted to set up direct debit....I dont think so. Anyway they have confirmed the £1.00 per month is acceptable, so I am going to go ahead and set up a standing order for this.

[locutus]

Lee has worked wonders on this site, however being able to give Fredrickson an extra brain cell is probably not within his power

[Lee Vodafone Company Rep]

Right I have contacted Fredrickson and asked for bank details to set up a standing order, they wanted to set up direct debit....I dont think so. Anyway they have confirmed the £1.00 per month is acceptable, so I am going to go ahead and set up a standing order for this.

 

Hi Rob,

 

I think there may've been a cross over here but I'm pleased to see that you've managed to get the instalment plan set up.

 

Naturally, should you need any further help here in the future just let me know.

 

Many thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[king123]

Right I have contacted Fredrickson and asked for bank details to set up a standing order, they wanted to set up direct debit....I dont think so. Anyway they have confirmed the £1.00 per month is acceptable, so I am going to go ahead and set up a standing order for this.

 

Good luck with that. I've been trying to get standing order details out of them for months. They just don't read the letters I send!

[Lee Vodafone Company Rep]

Hi king123,

 

Does your query relate to a Vodafone account at all?

 

If so, you're welcome to contact me via the steps in our pinned thread http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html.

 

Just update the thread with the email reference number you'll get when you received our automated reply and I'll do what I can to help you further.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[king123]

Hi Lee,

 

Thanks for your kind offer, much appreciated, but no my issue is not Vodafone related.

[Lee Vodafone Company Rep]

You're welcome king123 and thanks for coming back to me to clear things up.

 

All the best and I hope you get your query resolved soon.

 

Lee

 

Web Relations Team

 

Vodafone UK

[cliffc]

Hi

 

I am having problems with these jokers as well again not on as vodaphone issue thay are trying to get me to pay a debit that I am allready paying on a CCJ i have had no letters from the company i am paying to say the CCJ has been moved from them and i have sent fredrickson now on 3 occasions via mail, fax and e-mail copys of the CCJ and now i have had the 14 days letter from them now i am no legal expert here but I would think you cannot be taken to court twice for the same debit and have another CCJ on it i will be defending it if thay do i would think that the bulk center may read the mail that i send them

 

Cliff C

[locutus]

Hmm... my advice if not telecoms related, the best place to start a thread is in the debt collection forum. People with more knowledge specific to DCA's and any so called "code of conduct" that they *should* abide by will visit that section.

 

here is a link :- Debt Collection Industry

[cliffc]

Hmm... my advice if not telecoms related, the best place to start a thread is in the debt collection forum. People with more knowledge specific to DCA's and any so called "code of conduct" that they *should* abide by will visit that section.

 

here is a link :- Debt Collection Industry

 

Hi Locutus

 

Thanks for the advice I will start a thread via your link

 

Regards

 

Cliff C

[Robw757]

Fredrickson have recently written to me asking for an increase in payments, my financial situation has not changed, in fact it has become worse. This was sorted with Lee Vodafone, but now Fredrickson are back to there usual tricks, "the time has come to increase payments".. well I would if I could!

[Lee Vodafone Company Rep]

Hi Rob,

 

Thanks for making me aware of this.

 

Rest assured that I'll get this looked into and will come back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[locutus]

Start your own thread (Just click here ) and then follow this advice

Hi

CAG

members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on

CAG

is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK

.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

 

update your new thread with the automatic reference number you get from vodafone and I'm sure the team will assist you as best they can

[Robw757]

Hello all, Locutus this is my thread It had been resolved, but then Fredrickson recently wrote to me again. However Lee has been in touch with them and it has now been sorted out once again.

 

Thanks

Rob