lowell refuse to remove default - Vodafone

[g-uk]

hello,

 

iv had the debt collectors after me again for an old debt, lowell have bought it from vodafone,

it was a disputed amount that i refused to pay and has left me with a default iv been trying to remove for 4 years, below is a reply to a recent letter i sent to lowell offering full and final payment up to 50% of the original debt on the condition that the default was removed,

 

.

 

thank you for your recent correspondence. we apologise for the delay in our response.

 

your comments have been noted and please be advised that we are unable to remove details of defaults as we are required to reflect true and accurate information on how your account has been conducted

 

please be advised that we are unable to remove the date of default.

 

as we are legally obliged to show this information for a maximum of six years from the date of default the information will not be removed from your credit file

 

upon receipt of your full payment and final payment all the relevant credit reference agencies were contacted to amend the outstanding default to show as satisfied with zero balance

 

we now require you to contact one of our adviser's on the above number to discuss your options for repayment

 

please be advised that collections activity will recommence should we not receive a response.

 

we trust this clarifies the situation and look forward to hearing from you

 

 

i emailed experian and they said it was soley up to the owner of the debt to remove or apply a default, the only thing i can think of now is maybe a subject access request, i am nearly ready to pay up and have writen out the letter but wanted to get a second opinion before i post it as i hate loosing.

 

any help or observations welcome.

 

thanks graham

[Pinky69]

They won't remove it so don't pay them a penny and let them stew.

[debt4get]

pinky i am afraid is quite correct even if you pay em they wont remove it

[g-uk]

what is the worst that they can do to me? they are threatning a ccj, i am at an english adress at the moment but am originaly from scotland and still have an address there, am i right in thinking you can only get a ccj in england? as we have sherrif court i believe in scotland. standing by to be corrected....

 

i just want this cleared up now, would love to get the default removed but dosent look like thats going to happen

[g-uk]

just having a look at a subject access request temp, is this applicable for a defaulted account with vodafone?, that has been bought by a dca?

 

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca

Edited May 14, 2010 by g-uk
add link

[cerberusalert]

We have a member of the vodaphone webteam that comes on this forum, go to http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html and contact them, you will receive a response which will include a reference number, post it back here and lee_vodaphone will look into it for you.

 

http://www.consumeractiongroup.co.uk/forum/telecoms-mobile-fixed-internet/213340-vodafone-webteam-customers-problems.html

[patrickq1]

let them prove the debt first and have you had sight of the origional default...if dsar vodaphone and send registered letter to voda with your 10 quid...dont pay anything and eplain the 10 quid is for your dsar only..

patrickq1

[cerberusalert]

let them prove the debt first and have you had sight of the origional default...if dsar vodaphone and send registered letter to voda with your 10 quid...dont pay anything and eplain the 10 quid is for your dsar only..

patrickq1

 

All that is a little premature just now, if the OP does as I suggest in my earlier post.

[patrickq1]

did nt see your post fore i poster cer

[Lee Vodafone Company Rep]

Hi Graham,

 

You mentioned here that you had a dispute on the account which remains unresolved. As I'd like to take a closer look at this could you email me the details by following the steps in our pinned thread which cerberusalert has kindly linked you too (see post 6).

 

As soon as you've sent it just update the thread with your email reference number so I can make sure it comes through to us and we'll come back to you as soon as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[g-uk]

thanks for all the replys,

 

hi lee, what should i put in the email, just the situation that led to the defaulted account? i dont have a vadafone account number i dont think, jst a ref number for lowell.

 

what kind of help can you offer?

 

i have tried three times now to send an email through the link but every time i do it gives an error report and i have to start from scratch again!

 

will try again soon thanks graham

[Lee Vodafone Company Rep]

Hi Graham,

 

Thanks for coming back to me.

 

If you're still experiencing difficulties with our Contact us form I'll send you a PM with some alternative details through which you can reach us by and you'll just need to mark it for my attention.

 

Although you don't have the Vodafone account number I should be able to get that from the Lowell reference.

 

As this stage it's not really possible to say exactly what can be done here until I know what's happened previously with your case. What I can say is that all cases which the Web Relations Team take on are dealt with on an individual basis and while we can't guarantee being able to resolve everything we will certainly do our best to be as helpful as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited May 16, 2010 by Lee_Vodafone

[g-uk]

hi lee,

i got the link in the pm thanks, have sent the info with the heading... f,a,o lee vodafone from c,a,g. included is my name, lowell ref number and email address, if there is anything else you need il do my best,

 

thanks again. graham

[Lee Vodafone Company Rep]

Hi Graham,

 

Thanks for coming back to the thread.

 

I can confirm that your email has been received and we'll be getting back to you as soon as we can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK