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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Facing disciplinary action for being innocent


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Once again, I agree with 'mariefab' (slow thinker... writer... but to the point! :))

 

However, I would inform the head-office...

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

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Could it not be discriminatory based on the fact they carried out the searches over suspicion of theft and one of the reasons they gave for searching was he had been to the toilet a large number of times when he has a known medical problem ie the one kidney which they are aware of resulting in more frequent visits to the loo?

 

or am i spouting rubbish

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Are they suggesting that, because your son goes to the loo more frequently than normal, he had more opportunity than others to have taken the money?

 

A few questions about his kidney problem (absence!).

 

You say that he needs to use the loo more frequently than normal.

 

Would his doctor be likely to agree that this was due to only having the one kidney?

 

Would your son agree that this has a long term effect on his ability to do normal everyday things unless he takes reasonable steps to take his condition into account?

 

If so, then it could qualify as a disability.

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The doctor would agree to this. He had to go to the hosital every 12-18 months from birth until the middle of last year to make sure that everything was working correctly. Countless scans were attended to. The kidney is now the size of two of our normal ones joined together which means that it is doing the job of two kidneys, which is why he needs to go to the toilet more often. The reason he hs to go to the toilet more often is because if he holds it in, it could cause an infection and he doesn't have another kidney as back up

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Update on the search rules. This is what it says in the handbook verbatem:

 

To maintain security, random or specific staff searches may be carried out from time to time. Your property, or property believed to belong to you including bags, lockers and vehicles on Company premises or the vehicle in which you travelled to work, can also be searched. The employee should be notified of the following beforehand.

 

Who will carry out the search. This should be an authorized member of the management team who us the same gender as the employee.

 

When and where the search will take place. This should be in a private area where possible and you have a fellow employee there as a witness if they wish,

 

The reason/s for the search.

 

Employees are required to cooperate fully, refusal may be deemed as obstruction and refusal to comply with a reasonable management request, which may render you liable to disciplinary action. An individuals dignity and rights will be respected and upheld at all times.

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Who will carry out the search. This should be an authorized member of the management team who us the same gender as the employee

 

did someone say it was a female superviser who searched him and made reference to a "joke" of being stripped to his boxers??

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No, it was a female that searched him first, but it was the bloke who searched him last that made a "joke" of it. However, this bloke DID put his hands in my sons pockets, checked the waistband of his trousers and underwear, told him to take his shoes off, checked them and checked the soles of his feet because he had socks on and all of this was without asking permission first, but my son said he had nothing to hide which was why he allowed it to happen.

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Body searches

The same guidelines apply to body searches. Further, it's a fundamental principle of law that a person's body is inviolate. Everyone is protected against any form of physical molestation and any infringement of that right, which may include mere touching, constitutes the common law offence of battery.

 

The European Court of Human Rights recognises that a person's physical and bodily integrity is an important aspect of privacy, and any claim is likely to be received well in this regard.

 

Expert Advice

The circumstances in which employees may be stopped and searched should be detailed in contracts of employment. This will enable an employer to carry out searches so long as they are in line with the policy and the employee consents to the search. If an employee refuses to be searched, they may find themselves in breach of contract. Employees may potentially be disciplined or dismissed for such a refusal, as long as there's a clear disciplinary policy in place which stipulates the potential consequences of their refusal.

 

If an employee has refused to be stopped and searched and the employer still proceeds to carry out the search, there's a risk of the employer being charged with assault.

 

Check list

  • A clear policy on stop and search should be issued to all employees that identifies the reasons why a search may be made, who would carry it out, where it would take place, and what it would look for.
  • Employers should ensure that their contracts of employment provide that searches may be carried out, as well as the potential consequences of an employee refusing to be searched when requested.
  • Employers must ensure that those carrying out searches do not discriminate against those being searched on the grounds of race, gender, religion or sexual orientation.
  • No invasive methods of searching should be used where possible, and on body searches, someone of the same gender should carry this out in private.
  • Employers must ensure consent is given by the employee, even where the employer has a contractual right to search.

Beware!

Employers should always seek consent from the employee before conducting any search. Failure to do so could result in criminal prosecution and/or a claim of unfair dismissal. The maximum award for a claim of unfair dismissal recently increased to £58,400.

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He agreed to the search, but didn't agree to the searching of his pockets or removal of his shoes and the other stuff I said, but he said that he let the guy carry on (who is not management) because he felt he would look guilty otherwise

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thats because he had nothing to hide, i would seriously phone your local police station tomorow, if u cant speak to a police officer ask if a community police officer to maybe come to your home there often out and about so it shouldnt be a problem, they might say its a civil matter but tbh false and unfounded allegations have been made, an improper search has been made and falsifying evidence/reports/statements i would say was enough to go on for now never mind defamation of character

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well this thread has caused a bit of a stir hasnt it, im also wandering whether a whistleblowing type of tv programme would be very interested, your son has overcome adversity in his life through his health complications and u should be proud of how u have represented him, it doesnt matter of his age hel always be your baby and ul move heaven and earth to protect him, he sounds a thoroughly decent man,(i have 5 kids) to of whom are teenagers do they get any better lol :D

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