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    • whitelist - the same with mine....the battery had a mind of its own. i bought it for my Son...he'd shut it down and it would be completely off but the power light would either stay on or flash...also it wouldnt start properly, had cmos errors on boot and other stuff.   i bought it through HP store on ebay ..brand new. after 6 days of receipt i recieced an email from HP asking if i was happy...i returned an email saying no and that i want to send it back as it was faulty (basically the email served as a reminder for me to leave them good feedback lol...not as a geniune enquiry to actually make sure i was happy with as they didnt reolve the issue when i was not) after trying to sort it for a couple of months with HP not replying, not offering a solution etc i finally got passed tech support who confirmed it was faulty. i then had to return it to their factory. this is where its gets beyond worse...waited 3 times for parcelforce to collect - they didnt. in the end HP sent me a label which i had to take to the post office - not good as im disabled with a mobility disability. then they asked for my bank account number to issue the refund. they hardly ever replied to my emails and it took over a month and a half to refund me once they had received the laptop back. no explanation, no progress emails, no updates. i kept emailing them on a daily basis as no one would reply to my emails through the website, forum, internal email addresses and even phoned 3 different departments who basically had no idea what to do or what was going on and did not help...they couldnt even tell me when the refund would be issued, let alone why it hadnt been done already. on the forums theres other customers who've had to wait 6 weeks , 2 months , over 2 months etc...it seems as though HP like to with hold peoples money to earn interest on the money in their account. i spents days phoning and emailing them - even sent a recorded letter. at the begining i phoned citizens advice and they said i am entitled to put back into the same financial position as before i lost the out of pocket expenses ie: compensation for my time and recorded letter sent etc. ive started a martin lewis 'resolver' case with them and basically in a snotty reply they told me im not entitled to compensation which is contradictory to what citizens advice told me. i was just wondering if theres any .gov website or law/legislation that i could reply with and say "no your wrong - please compensate me"
    • LBC is here. Complete with a note showing a phantom payment. What to do next?
    • I suppose it doesn't make a massive amount of difference as Kev has never had the guts to do court - well at least not yet - but to me the number of cards played still needs to be reduced.  Given the OP has already referred to the "very busy and overflowing car park" in the appeal I'd refer to that and tell Kev to go and look up case no.3JD08399.
    • thanks ftmdave again for the help with letter. thanks lookinforinfo for the info, im glad i found this forum as its a great comfort and relief to know ive dont the right thing as i wasnt too sure at first. and good to know what excel are really like.   thanks guys.
    • Hello!  First timer on here, discovered this amazing site and threads on debt issues only yesterday. After never having a bad debt in my life, almost 2.5 years ago I was scammed by my now-ex partner who calculatingly manipulated me into taking out a bounceback loan, 2 personal loans and a credit card.  He took all the money via ruthless deception, every penny, as well as the car (bought with unsecured personal loan) and all my furniture, personal belongings and even most of my clothes as well.  I'd packed up my life to move to another part of the country with him, only to discover he'd scammed me and been clever about it, so he directed the removal truck to a location unknown to me (never saw my stuff again!), and car is registered into someone else's name.  All this happened abroad.  I have won a criminal case against him abroad and he has been given a custodial sentence (which he is appealing while on bail), but it is difficult to get financial reparation so I am left with over £40k of debt to my name in the UK.    I am in my mid-50s, and have no assets whatsoever, I still live abroad (renting) and cannot afford to return to live in the UK due to the debts and decreasing income. It's been devastating and I've been struggling enormously since it happened (Jan 2022).  I have been suicidal at times. I was making combined loan/cc payments of £1300 monthly for over two years, but I'm self-employed (sole trader) and my UK-based small business has suffered 70% loss of income since Oct 2023 due to changes affecting government funding for the market I provide services to.  My income is commission-based, and has reduced to an average of £1200 per month. As I currently live abroad (outside EEU), I am not resident in the UK for tax purposes and haven't been for more than 3 years (my work is done remotely outside the UK, even though my clients are in the UK and payment is received into my UK bank account).  That means I am not entitled to an IVA or bankruptcy options.  My only option in terms of a debt repayment solution is a DMP. I maintain a UK correspondence address (my mother's home) and use this for my bank account, loans, credit cards etc.  I have only informed HSBC (bank acc) and one loan company that I moved abroad and that the UK address is only a correspondence address (been scared of potential consequences of informing them, even though I don't know what they could be or if there would be any). My worst fear is being taken to court, bankruptcy, etc, and my bank account and income being controlled and all surplus income above basic needs being taken etc, when I literally have almost nothing in life at this stage and desperately want to try to rebuild my life somehow and have some normality again.  Perhaps even move back to the UK if I can afford to. I've contacted all my creditors except cc (it's an HSBC card so am concerned it would affect my bank account with them.  I also bank abroad with HSBC and have global-linked accounts with them).  All interest has been stopped on my loans since April (period of 4 months on two loans, 6 months on bounceback loan with Pay As You Grow option agreed).  Continued so far to pay at least minimum payment on HSBC credit card.  I spoke to PayPlan yesterday and they've worked out a DMP paying £289.50 per month for 11 yrs 7 months, with annual reviews - not signed up to it yet, and concerned about customer reviews I've read about them demanding double payments a year or so down the line and not making payments to the creditors for long periods, etc.  Frightens the life out of me trusting them with the limited money I have - I don't want to go out of the frying pan into the fire in terms of stress that could last years, going by some of the horror story reviews. Considering the DIY DMP option, dealing directly with my creditors myself.  But not even sure going down the DMP route is the best option.  What do I gain from doing that? Sounds like I will still end up with an arrears or even a default record on my credit file even with a DMP, and I will be paying money I really need to help me get my life back on track, especially as I don't even have a full state pension entitlement - would be better used to pay missing years into that, surely, if I do have some surplus?  Either way, with or without a DMP, I won't be able to borrow so how would a bad credit score affect me anyway?  Seems like it could be best to allow them to go to default in the hope that it can all be SB-ed after 6 years. At this early stage, I know I will benefit from advice here about what route to go down and pros & cons/risks etc of: a) DMP with PayPlan b) DIY DMP c) Going down the default route in hope of debts being sold to DCA and not paying anything further with result that it is all SB-ed after 6 years. Struggling to pay off the loans for the next 11 years @ £289.50 seems daunting and such a long time, when I really need every penny to restart my life, regain some dignity, restore my mental health etc... I hope someone here help me make the right decision at this point, before I've committed to anything or have paid lots of money for years with little dent into the loans.... Details : HSBC Bounceback Loan (unsecured):  taken Dec 2021, original amount £9000, 2.5%.  Currently owe £4950.  Monthly payment:  £159.  Not missed any payments, but agreed PAYG option in April - full holiday for 6 mths, restart payments at £73.00 in October, term extended to 2030. TSB personal Loan (unsecured) - taken Aug 2021, original amount £23,000, 9.2%.  Monthly payment £475.  Currently owe £14,550.  Missed 2 payments. Interest stopped since April, no payments offered or made.  Situation to be reviewed prior to default - which will be after 4 missed payments). Sainsburys personal Loan (unsecured) - taken Jan 2022, original amount £25,000, 8.6%.  Monthly payment £514.  Currently owe £14000.  Missed 2 payments.  Interest stopped since April, made 1 payment of £50.00 on 7 May (offered to pay £50/month until situation reviewed prior to default - which will be after 4 missed payments). HSBC credit card APR 18.9% - £6900 currently owing, continuing to pay at least minimum payment (£180/month), not contacted them so far. Applied for Starling bank account, as advised by PayPlan to have a separate a/c from my HSBC one as they would have the right to take money from my account to pay off my HSBC cc debt if I stopped paying that. Sorry this is so long and a big thank you for reading down to the end!  I hope the detail helps with advising me on best course of action and possible/likely consequences.      
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DCA advice please - HSBC


suedes
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  • 2 months later...
  • 4 weeks later...

Hi again everyone!

 

Im now being pursued by a "credit resource solutions" they have been phoning me and have written to me.

 

Is there anyway I can complain about this constant diffrent dca's getting in touch? surely somebody is breaking the rules here?

 

Do I need to go down the cca or sar route again?

 

thanks

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I'm sure someone will be along shortly with a better answer, but you write to the new DCA letting them know the old one has broken the law in passing a disputed debt on without resolution.

 

Then ignor them unless they get shirty, then send a 31.14/16(?) request for what they would present in court, as you know they have nothing!

 

As always, double check that information is correct!

Andrew

 

Escaped the DCA nightmare, now helping others start businesses

www.ukleakdetection.co.uk

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  • 3 weeks later...

Hi everyone me again!

 

I sent the DCA the letter telling them that the account was in dispute with another DCA and they seem to have chose to ignore it as today I have recived a letter stating that they intend to take legal action, and they are providing me with the required 7 days of notice before obtaining a CCJ against me

 

Should I now be sending off the 31.14/16 request?

 

Im also a little bit peeved that they are basically ignoring what I am saying so I feel this needs to be taken further how do I do that?

 

Should I send a cca request to this DCA so they know where im coming from?

 

How does it look if it goes to court and they don't have a cca?

 

Sorry there is so many questions!

Thanks

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Hi can anyone help me with the above points please?

 

Also how far are they likely to get in court without a CCA? would it be possible to have it thrown out before it went to court?

 

Thanks

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Hi suedes,

have you got copies of all the letters you have sent? And did you send everything Recorded Delivery and did you print off copies of the signatures from the Royal Mail site?

If so, then this should be all you need to get it thrown out of court.

The only thing you should be careful of is what kind of judge you get. If he/she is pro-consumer then you will be fine. But if he/she is pro-finance industry, then you have to be careful of any questions like "Did you have this Money" etc.

Dont answer "Yes" because then its game over for you. You simply say that you do not know ( because usually you dont recognise the amount as its probably loaded with charges etc).

Say as little as possible. This is to keep the onus constantly on the Claimant and make them prove your liability.

Dont help anyone.

This worked for me. There were a few scowls in court ( especially from the judge as I think it was tea-break, but I insisted that the Claimant prove their claim on the basis that I didnt ever remember owing anyone £2500+ - and then I shut up!)

So just be careful of any questioning and you will get it thrown out

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if they phone dont answer any security question, then hang up

 

if someone turns up at your door you only need 2 words foof off , and if the wont leave tell them you are calling the police and shut the door

 

they have no legal rights whatsoever

 

there is plenty of info on the forum of letters you can send about no phone calls , visits and everything writting etc

 

"foof off"? My God, Ive been using the wrong words for years!!!:-)

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Despite me asking them to contact me only in writing my wife informed me that I recived a text message saying they were now going down the legal route .

 

Merlin, I have copys of all the recent correspondance and everything from the latest sharks.

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  • 4 weeks later...

Hi

Today I have recived a letter from HL Legal & Collections solicitors in association with sampson & Co giving me 7 days to pay the outstanding balance or they will commence legal action

 

they say that they are acting on behalf of Credit Resource Solutions that are acting on behalf of hsbc

 

can anybody point me to the right section for the CPR procedure and do I do this now or when I recive court papers?

 

Also is there any way to find out who actually owns this debt? I have no knowledge of ever reciveing a notice of assingment.

 

And lastly can anyone tell me what should be on there letters eg licence numbers etc as there doesnt appear to be any only a reference to the solicitors regulation authority

 

Thanks

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Oh dear.... some really silly going on here....

 

Send the following letter to the solicitors along with a new CCA request (also to the solicitors) in a seperate envelope. Both need to go off by rec. delivery. Sending a new CCA request is not strictly necessary but as it's now reached the stage of solicitors, you need to cover your bases against any dodgy arguments/moves. The letter below should make your actions perfectly clear....

 

Dear Sir/Madam,

 

I do not acknowledge any debt to your company or to any company you claim to represent.

 

A legal request for a true copy of my Consumer Credit Agreement was sent to your client's clients on xx/xx/xx. To date however, the only document supplied has been a blank copy of a document that pertains to nobody at all; no signature, terms and conditions, APR/credit limit. As I'm sure you must be aware, the Consumer Credit Act 1974 is quite clear about what constitutes an legally enforceable document and what does not but for the avoidance of doubt, I respectfully suggest that you take a look at sec. 127(3) before starting to harrass me for payments against an unsubstantiated debt.

 

As an aside, I am quite confused over the number of clients alleged to be involved in this matter since my initial request was received, as it would seem that my details have been passed from your client's client's clients to yourselves without any written authority at all.

 

In all of this confusion and for the avoidance of any additional doubt, I thave therefore now arranged for a separate request for a true copy of any alleged Consumer Credit Agreement (Consumer Credit Act 1974) to reach your offices by recorded delivery over the next few days and would be grateful for your written confirmation as to whether you, your clients, or your client's client's clients currently hold, or have ever held, a legally enforceable and properly executed true copy of a Consumer Credit Agreement pertaining to myself. If not, I require you to confirm this in your response under the Consumer Protection from Unfair Trading Regulations (CPUTR, 2008).

 

Yours faithfully,

 

:-)

Edited by PriorityOne
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  • 1 month later...

the above letter seemed to have had some impact as the solicitors never acknowledged it and was promptly taken up by CRS again I wrote them a long complaint letter and sent a seperate cca request, a few days ago they rang up and spoke to my wife again (DPA anyone?) saying that they had closed there account with me.

 

Today I recived a letter from Lewis Debt Recovery dated 5th Jan giving me until the 12th to pay in full so it seems its been passed on again to the next lot I will write another letter stating this account is in dispute and send another cca request.

 

I feel its also time to complain to hsbc as they still own the debt and know its in dispute.

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There's actually no need to sent a fresh CCA request, despite the mucking about that's gone on so far..... write and inform Lewis that the account remains in dispute since your CCA request to XXXX on xx/xx/xx and until such times as your request is actioned, no payments will be forthcoming. You can enclose a copy of the letter in post #42 and refer them to it's content as well....... just so that they get the full picture. Send by rec. delivery....

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I think there is one point that has been missed out on this thread .All the bufoons who have written to you know quite well that they wouldnt stand a snowballs chance in hell of gaining anything by taking you to court , I personally would ignore their threats , as that is exactly what they are. I had 17,000 grands worth of debt with 7 companies some for 3 and 4 grand only one went down the court route, and they made a hash of that by getting a ccj in a court that had no jurisdiction over me, result an opology ccj removed and debt marked as satasfied. Read and file any more letters just dont respond..

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Not responding a not a good idea, in my opinion; ignoring letters that come from solicitors is being plain naive.... sorry.

 

Many companies will issue proceedings in the hope that they'll go undefended. If you want to do as much as possible to avoid that scenario, then a response/paper trail is vital unless it becomes absolutely obvious that the letters being churned out are generic. Only experience teaches you that one....

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