Whateverhappens Coverplan - Techguys severe problems

[labrat]

you cant easly infact i doubt its possible at all.

 

the call center has the numbers to the workshop however these lead to the admin office, and also the call center has always been told never to give this number out.

[Renzokuken]

you cant easly infact i doubt its possible at all.

 

the call center has the numbers to the workshop however these lead to the admin office, and also the call center has always been told never to give this number out.

 

True, we're always told never to give that number out in the branch too. If you did get through to it, they aren't paid to handle customer calls and could well just tell you to ring the call center.

[MNB]

I was actually told by a guy when I rang (won't put his name here) that the technicians do not have a tel number at all and that the only way they could contact them was by an internal email address that was not accessible to the public. I know what the problem is with my TV but I cannot get to talk to the right people about it. Consequently it came back to me last Sunday with exactly the same fault ~ needless to say I sent it straight back again with the delivery men! this sucks! Sounds like one for Watchdog!!!

[labrat]

the technicians dont have a number no - but there is ways to get through to them other than the "mythical email" which is actually an electronic form

 

if you have to ring the call center again, ask them to change the symptoms in jrs to "see eform" (this drives the engineers nuts but ussually works) ask them to put an eform in and write the symptoms in on that.

 

the call centers symptom box on booking is limited to about 20 - 30 characters so about enough to say "customer says screen"

 

on an eform they can write as much as they like

[MNB]

thanx Labrat

unfortunately I rang them tonight prior to reading your reply. However I was told by the operator that he has put my query to the 'chase up' team, and he assures me that they will ring me in the next 2 - 3 days! I shall not hold my breath ~ but here's hoping!

[DaBoss]

hi

im having problems with them too. on the 28th of feb i called up and due to me having problems with my computer. so they arranged for a visit on the Thursday 4th March. (4 days later, even though it says on there receipt they will be there in 2 days of you calling)

Techguy comes to my house and asks me what problems am i having with my computer? i asked him if he was not told and he said no! i told him it needs a new hard-drive and the recovering with the Packard Bell recovery discs. He change the hard drive and said he hasn't go the recovery discs with him and he has ordered me some and they will be with me in 5 days time. how can they arrange a repair and not tell the technician what need to be done? so i was not happy with them.

 

7 days later March 11th, still no discs! I called them back up explain i am waiting for discs that have been ordered, the guy said to me nothing has been ordered. he then said they just came back in stock that day and he has now ordered them and they will be with me in the next 5days. so i them asked him if i didnt call you today i would be sitting here waiting for them and they would never of came? he said im afraid so sorry, an that they have been ordered now.

 

6 days later March 17th, guess what, no discs!! Called again and said they were sent on 15th. i complained about it explain how they have taken the **** and i have been lied too etc and they was not interested.

 

Its now been 20 days since the original call making the appointment for the visits, an my computer is still no fully repaired. todays post has come and still no discs.

 

What is the best action to take now?

 

thanks,

Leon

[dx100uk]

they are still with their time limit which is 28days.

you also need to start your own thread

dx

[MNB]

How about this for a corker!

I went into Curry's to evoke the 21 day rule, i.e. that if they have not repaired it within 21 days you can ask for a replacement. Anyway it had been 25 days and so the assistant rang cover plan and they agreed to the rule, but said that they would ring me back to confirm it. So they ring back and say that it has been refused because the techguys are saying that it has been repaired and being packed for transportation. They went on to say that although it took 23 days to repair I didn't rquest a replacement until 25 days which was after the actual repair!!! well as I live an breath. Is this legal?:-?

[DaBoss]

they are still with their time limit which is 28days.

you also need to start your own thread

dx

 

done. it says 21 day on my receipt, unless ive read it wrong, i havent got it to hand atm

[MNB]

they are still with their time limit which is 28days.

you also need to start your own thread

dx

On my agreement it clearly states 21 days!

[ForestChav]

Not sure if recovery discs count. You can make your own, in fact, the machine itself asks you to when you log in.

[DaBoss]

there is a recovery procedure on start up and even that is corrupt, so i doubt if i made one that it would work.

[dx100uk]

there is a recovery procedure on start up and even that is corrupt, so i doubt if i made one that it would work.

 

you need to start you own thread...........

 

sounds like the HDD is screwed.

 

easy fix with an external usb adaptor to put the disc in.

 

a set of recovery discs will just wipe everything and p'haps not fix the bad sectors.

 

dx

[xc59]

Hi every one, I have the same problem with them, I was moving home and by accident foul the TV on the floor, on 21th of feb they took the tv to repair it and 2 days after i had a sms say we have all the parts for ur tv and in 2 weeks time we will bring it back to u. on 12th of march they brought the tv back unrepaired!!! same condition, even the driver was surprised. he took it back again, i phoned the tech guys support on monday the 15th and they told me within 72 hours some one will call me, friday the 19th i called again and they said someone will call me monday or Tuesday, and today morning 8:00 someone brought the TV back again same condition AGAIN!!!!!!

I called them and they said my claim is gone to claim department, I went to currys store same thing happened, they called them from currys and told me that they are investigating my claim! i am so angry because it is over 28 days and the tv is been 2 times delivered back to me, and now investigating my ass!!!

I paid £200 extra in 2007 for a tv worth £850 to insure it and now after 4 weeks have to wait to see if they will accept my claim or not!

Can you tell me what I should do!

Thanks

[dx100uk]

Hi every one, I have the same problem with them, I was moving home and by accident foul the TV on the floor, on 21th of feb they took the tv to repair it and 2 days after i had a sms say we have all the parts for ur tv and in 2 weeks time we will bring it back to u. on 12th of march they brought the tv back unrepaired!!! same condition, even the driver was surprised. he took it back again, i phoned the tech guys support on monday the 15th and they told me within 72 hours some one will call me, friday the 19th i called again and they said someone will call me monday or Tuesday, and today morning 8:00 someone brought the TV back again same condition AGAIN!!!!!!

I called them and they said my claim is gone to claim department, I went to currys store same thing happened, they called them from currys and told me that they are investigating my claim! i am so angry because it is over 28 days and the tv is been 2 times delivered back to me, and now investigating my ass!!!

I paid £200 extra in 2007 for a tv worth £850 to insure it and now after 4 weeks have to wait to see if they will accept my claim or not!

Can you tell me what I should do!

Thanks

 

start your own thread..........

 

scroll up

 

hit the blue underlined currys and dixons

 

scroll down a bit and hit the NEW THREAD button on the left

 

dx

[labrat]

 

or click this button here

[sacredart]

Brief so as not to be boring - Called DSGI for TV repair, had day off work, they called at 18:30 day lost! - `Engineer` came he not interested in repairing he just a driver come to collect! - Did not leave spare TV, policy not cover it. 15 days later they call with a time to deliver, I say can be tomorrow no one in, they ignore that and txt me to say it will be delivered the day I rejected and try to deliver it anyway. I ring complain line 0844 561 3040 they tell me to ring normal support (as original) they not interest so ring complain number again. They gave me another number which does not exist, have now tried various numbers to arrange return to no avail, the gave me an address to write to to complain at Correspondence and Complaints Correspondence team PO BOX 1686 Sheffield S2 5YB. Unbelievable treatment all round, anyone else had this trouble? is there anything we can do?

 

I had a problem with computer last october ,I was told when I bought it that whatever happens was just that and there would be a no questions asked exchange whatever the problem, my pc was repaired 3 times and went beyond the 28 day deadline they said that I should have instigated a repair investigation which is clearly specified onpage 2 of terms and conditions .(There is no page 2) then told to claim off warranty , sent numerous letters requesting replacement to be told it was repaired within 28 days , then the person finally admitted that it was out of time but it was fixed ! they also continued to take payments from my bank after I cancelled the policy and told me when i asked for my money back"we don`t do refunds ! finally paid the money back but I think I will have to sue for breach of contract for the replacement. Avoid at all costs!