On my agreement it clearly states 21 days!

How about this for a corker! I went into Curry's to evoke the 21 day rule, i.e. that if they have not repaired it within 21 days you can ask for a replacement. Anyway it had been 25 days and so the assistant rang cover plan and they agreed to the rule, but said that they would ring me back to confirm it. So they ring back and say that it has been refused because the techguys are saying that it has been repaired and being packed for transportation. They went on to say that although it took 23 days to repair I didn't rquest a replacement until 25 days which was after the actual repair!!! well as I live an breath. Is this legal?:-?

thanx Labrat unfortunately I rang them tonight prior to reading your reply. However I was told by the operator that he has put my query to the 'chase up' team, and he assures me that they will ring me in the next 2 - 3 days! I shall not hold my breath ~ but here's hoping!

I was actually told by a guy when I rang (won't put his name here) that the technicians do not have a tel number at all and that the only way they could contact them was by an internal email address that was not accessible to the public. I know what the problem is with my TV but I cannot get to talk to the right people about it. Consequently it came back to me last Sunday with exactly the same fault ~ needless to say I sent it straight back again with the delivery men! this sucks! Sounds like one for Watchdog!!!

How can I cantact the Techguys' engineers who actually repair the products?

Currys Wolverhampton - but it's passed the manufacturers warranty and into whatever happens!

I Have been experiencing probs with my Samsung 37" LCD i.e. continually switching itself on and off. This so I am told, is a common prob with Samsung and usually occurs, so I am led to believe, a few weeks following the end of the manufacturers warranty ~ I have emailed watchdog re this prob! Anyway The Techguys collected the set and took it away for 2 weeks and on return I insisted that the delivery men waited whilst I switched it on, and low and behold it was switching itself on and off continually. The one delivery man tried to say that this happens sometimes when you are watching the set on the digital tuner! However the other guy was more understanding and said that he would let them know back at Newark! Anyway to cut a long story short I refused to accept it and sent it back to the workshops. What I really want is for a tel number or direct email address where I can speak to the techguys who undertake the repairs instead of some switchboard operator ~ any one know of how I can contact them? cheers MNB