I had a problem with computer last october ,I was told when I bought it that whatever happens was just that and there would be a no questions asked exchange whatever the problem, my pc was repaired 3 times and went beyond the 28 day deadline they said that I should have instigated a repair investigation which is clearly specified onpage 2 of terms and conditions .(There is no page 2) then told to claim off warranty , sent numerous letters requesting replacement to be told it was repaired within 28 days , then the person finally admitted that it was out of time but it was fixed ! they also continued to take payments from my bank after I cancelled the policy and told me when i asked for my money back"we don`t do refunds ! finally paid the money back but I think I will have to sue for breach of contract for the replacement. Avoid at all costs!