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Renzokuken

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Renzokuken last won the day on January 19 2009

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About Renzokuken

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  1. I've split it in to two sections, giving the reasons for my mistakes, the impact dismissal it will have on me. And the issues I've had within the business that have had an effect on this. So it's a bit of both. Is that a bad idea?
  2. Well I've been trying for the best part of a week to get in touch with the union but they don't seem to be answering any of my e-mails. HR have given me the number for two employee reps, neither of whom are answering. It seems I'm going to have to go in there alone. I've prepared a statement giving my explanation for the four failed calls, two of which are issues not covered by the companies DPA policy, and the other two are simple user error. I've apologised for the issues, explained that they won't happen again and given steps I'll take to ensure that. In terms of mitigation.
  3. Hi, I just thought I'd give you guys an update on this. I'm still suspended, I've received no communication from them until today when I received a letter inviting me to a disciplinary hearing along with the evidence they intend to use. The letter they've sent me indicates the circumstances are exactly the same as when they suspended me so they've essentially had me suspended pending an investigation that has yielded nothing aside from what they already had. All of the evidence provided is exactly the same evidence used in the original meeting, which makes me think they haven't investigat
  4. Thanks Bazza, that's extremely reassuring. I'd rather keep the job but should it come down to it, I'd assume once they finish "investigating" they'll either dismiss it with a warning or start the gross misconduct proceedings. Should they start those proceedings and I quit, do I still count as being fired for gross misconduct?
  5. It's not that I didn't read the forms, or understand them, it was simply that I forgot two extremely minor points in a frequently changing system. I asked for a customers ID information and didn't follow up by asking if they'd seen the ID (something everyone just says yes to anyway because they're salesmen and they'd lose the sale if they said no). And instead of asking an additional third security question during a failed password check I told the third party to have the customer change their password to something they knew and denied access. In the first instance even had the third party not
  6. Thanks for the feedback guys. Just a couple of points, while the evidence they have suggests I've failed DPA on 50% of calls this evidence was cherry picked. He has four calls with me failing DPA because four is all he can find. It's not like a random subsection of calls has been taken, he gets to listen through each call before writing it up as evidence. For the sections that I have failed DPA on, I've already admitted that I was at fault. The issues are that when a third party did not hold a password I asked them two additional questions rather than three. And that when a first pa
  7. I just took a look, the union for my employer specifically states in their FAQ that they won't provide resources or expertise to people who join only when they have a problem.
  8. Nope, I wouldn't even know where to begin getting one?
  9. Hi all I was just after a bit of advice as to what I should do. I work in a call centre for a large telecom company, I've been there for about two and a half years now. Over the last two weeks I've been made to listen to some of my own calls and fill out self assessment forms, no reason for this was given. Today I logged in as normal got over half way through my shift and I got an e-mail saying log out for a meeting, completely out of the blue with nothing scheduled in. I went with my manager to the meeting room expecting something minor, until I see a note taker sitting at the desk,
  10. Here's a link to the course: http://www.qeliz.ac.uk/courses-overview/access-to-he It doesn't actually say if it's full-time or part time, the student loan I've taken out is specifically designed for this access course and isn't available to typical students, as it gets written off should I continue on to university and get a degree. I only attend 10 hours per week one of those hours is for tutor time, which we only attend if required for ucas applications and the like. The only assignments I get are an assignment from each subject roughly once every other month (1000-2000 words) wh
  11. Just a quick update on this. To date I still haven't received a decision, so far I've given them my learning agreement, a signed letter from the college, my student loan information, and the exact hours I'm in college, and they also asked for a copy of my cv. Once again they told me they had everything they needed. As soon as I got home I received another call from them, asking for printouts proving I was applying for jobs that fit around my college hours. Most applications don't discuss hours until the interview stage, but I've managed to find two applications that I have filled out
  12. Hi guys, I've been signing on to JSA now for about four months. From the moment I signed on I informed them that I would be starting a part time "Access to HE" college course in September, lasting a year, for 10 hours per week. They accepted this, signed me up as requiring full time work until september, when I started college I had this changed to part time. A month ago they started requesting paperwork from my college, and asking me questions about how I was paying for it. I told them I had a student loan, and brought them all the paperwork I had including
  13. But surely this is a completely unreasonable request in the first place, they were asking for two people who could not be employers or family members who had exact knowledge of when I was out of work. I don't know about you, but my friends certainly don't keep a dated record of my previous work history. I had to provide bank statements to prove my employment gaps, so it's not as if I was leaving them with nothing.
  14. No I don't know why I didn't meet the referencing standard. 1: I asked them not to contact an employer due to the potential for malicious references and they rather than respecting that pressured me for access to them. I was made to give all employers from the past two years, rather than the employers I wanted to use as references, as is usually standard in the UK. 2: I've worked for this company before, directly after working for the employer I asked them not to contact, it wasn't an issue then, why is it an issue now? 3: Upon receiving the malicious reference, they didn't quer
  15. Hi ladies/Gents. I received a job offer from EE, (in a call center I've previously worked in when they were under the Orange brand) on the 12/04/13, they sent me through a contract, and gave me my start date for 3/06/13. Since then I've received myriad calls, and e-mails from security watchdog, who apparently vet all their applicants, and from EE themselves. They've taken the following from me: All previous jobs within the last two years. All employment gaps within the last two years Passport Details Address and payment details Two work references Two character references
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