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    • you IGNORE THEM. stop being had blind nothing anyone can do to you. dx  
    • Which Court have you received the claim from ? Name County Court   MCOL Northampton N1 ?yes Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? Yes If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS)     Name of the Claimant ? Give answer here Lowell How many defendant's  joint or self ? Give answer here Self 1 Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. Give answer here 08 may  ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM     Particulars of Claim   What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. state how many digits the account number has.. Give answer here  the claim is for sum of 1650£ due by the defendant under an agreement regulated by the consumer credit act 1974 for capital one account with an account reference of xxxx tge dependent failed to maintain contractual payments required by the agreement and a default notice was served under s87(1) of the consumer credit act 1973 which has not been complied with the debt was legally assigned to the claimant on 18/03-21 notice of which has been given to defendant  the claim incudes statutory interest under s69 of the county court act 184 at a rate of 8%per annum from the date of assignment to the date of issue of these proceedings in the sum of 132£ the claimant claims the sum of 1782£   What is the total value of the claim? Give answer here 1977£ Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Give answer here Not sure  received a letter on 24 march stating Letter of claim- you have 30 days to prevent legal action Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Give answer here No Did you inform the claimant of your change of address? Give answer here Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Give answer here Credit card When did you enter into the original agreement before or after April 2007 ? Give answer here After Do you recall how you entered into the agreement...On line /In branch/By post ? Give answer here Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Give answer here Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Give answer here Debt purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? Give answer here Unsure Did you receive a Default Notice from the original creditor? Give answer here Unsure Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Give answer here Not that he recalls Why did you cease payments? Give answer here Lost job What was the date of your last payment? Give answer here Feb 2023 Was there a dispute with the original creditor that remains unresolved? Give answer here No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Give answer here No What you need to do now.    Answer the questions above   If you have not already done so – send a CCA request to the claimant for a copy of your agreement (If Applicable) (except for Overdraft/ Mobile/Telephone accounts)   Send a CPR31.14 request to the solicitor named on the claim form for copies of documents mentioned/implied within the claim form. There are two different versions - one for Loans/Credit cards the other for Current accounts   Request 1 - Loans/Credit Cards     Request 2 - Current Accounts     You may use a CPR part 18 request for any other information (not request documents) that you might require in order to defend yourself. Please note that CPR 18 is specifically for Fast Track claims and although technically the claim has yet to be allocated to a track the claimant may refuse to comply for this reason.   If you require CPR Part 18 - this will need to be drafted specifically.   If you are not planning on defending for one reason or another – then you will need to complete an Income and Expenditure form and contact the Solicitor with your proposal. The N9a is already enclosed in the claim pack for Admittance which should be sent to the solicitor named on the claim form   If you are considering making a partial admittance N9b must be completed and returned to the court. Please note in most cases a partial admittance will result in an automatic CCJ for the amount admitted.   You have received a Claim - What you need to do.pdf1.33 MB · 241 downloads     Before Printing the PDF TIP   If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:   Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).   Note: This will save you Ink & Paper    
    • 3 threads merged for complete history of your debts. i suggest you re read from post 1 again. what are you doing still blindly paying a DCA on a historic debt?  
    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
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Advent Computer Training (Barclays Partner Finance)Info and discussion thread


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:lol: Bet you're right there, Turfs! And a reminder sticker on it saying 'give no straight answer'.

 

If anyone is interested, here's the letter I sent to MD Paul Noble back in April.....

 

"Re; Refund of my course fees from Barclays Partner Finance linked loan.

 

Dear Mr Noble

 

Following the collapse of Advent Computer Training, with which I was signed up to do a Master CIW Designer course, I have written several times to Barclays Partner Finance Customer Relations regarding a refund of my £4,950 course fees (paid for with a linked loan from Barclays PF).

 

This remains unresolved and I have only received mass-mail replies, the last of which was frankly insulting to my intelligence. I attach, for your information, the last response from your supposed ‘relations’ team and my last letter, dated 31 March, in response.

 

Computeach is NOT a suitable provider by any stretch of the imagination for all my listed reasons in the letter to Ms Thompson.

 

• They do not provide the course options I signed up for with Advent.

• They do not provide unlimited attempts at the exams with no extra charge.

• They do not allow extended ‘flexible & at your own pace’ study – if you don’t complete the course within 12 months you PAY more. This was not the deal with Advent which was one flat fee, regardless of how long it took to complete.

• Their exams are only taken in Dudley, not at any local exam centre as Advent promised, using a voucher system.

• There is no dedicated recruitment team, as Advent promised, sourcing work placements within a 10 mile radius of my home.

• They provide atrocious service and have been found wanting by Dudley Trading Standards, the Financial Ombudsman and their own students who are currently taking legal action against them!

 

I signed for a course with Advent and they no longer exist. I did not sign a contract with anyone else, nor does my loan agreement give Barclays permission to fob me off onto a course with any other provider against my better judgement.

 

There has been a clear Breach of Contract under S75 of the Consumer Credit Act, as I have been without any service provision since 27 January 2010. You are therefore obliged to refund me for a course which I have not, and am not, receiving.

 

As Computeach charge several thousands pounds less on average for their courses than Advent did, may I ask why Barclays expect all the ex students to now go along with a course that costs less to start with than the £4,950 average paid to Advent? Who is benefitting from this difference in fees and pocketing the money?

 

I am writing to you to alert you to this situation and hope you will now act on these complaints by myself and over 2,000 other ex-Advent students. We do NOT want to be palmed off onto Computeach in order for Barclays to be able to wash its hands of us and sanctimoniously say it has provided its customers with a training course that is claimed (laughably) to be ‘of equivalent if not better standard’ when it is clearly not!

 

As you will see, I asked Ms Thompson for a response within 14 days of my letter to her.

My complaint is lodged with the Financial Ombudsman and Bristol Trading Standards, who I understand are also writing to you regarding my complaint.

 

I hope this will be resolved before I am obliged to take further legal action."

 

Here's his reply to Bristol Trading Standards, who also wrote on my behalf.

 

 

All duly noted and copied to the Financial Ombudsman, thanks Mr Noble - you're lookin' good on paper, guy!:p

 

"Our aim is to resolve all complaints internally...."

Well, they're doing a good job there then!!!

 

 

 

Hi Fuzzbutt,

I read this today on my lunch break and then low and behold I received a letter from Barclays after work as I was reading it, I thought to myself gee this sounds very familiar. I have received the same letter and where they have referred to yourself by name they have just replaced it with 'you'.

I have signed up to the legal representation you are organising and thought it might be of note that I send this through as further evidence Barclays don't care, they don't read or investigate our complaints and couldn't even have the manners to refer to me in the first person

The thing that makes me even more concerned is they clearly haven't even investigated my case as it states ''you continue to have obligations under the terms of the loan, including making repayments'' thing is I obtained a third party loan via another lender to pay the loan before the interest kicked in, so I don't owe Barclays a penny but they are so up themselves, they must assume I owe them for something.

Let me know if you think a copy of my letter, with their reply, the letter I received today and the letter confirming my debt with them is clear

 

Also mine was signed by Customer Relations Department and not Mr Noble interesting???????

 

Rgds

Skinnypinz

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New petitions and signing petitions were closed because of the election, and now they have a message up saying "The new administration is currently assessing how best to proceed with the e-petitions service. We will update users as soon as practicable."

 

So there is a chance the e-petitions service may be closed. Just have to wait and see now.

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Another call from the bonus hunters today they must be calling from somewhere else now because their number was barred before. I give up i just say im not in :p or give the wrong date of birth.

 

This is probably a long shot, but aren't BPF breaking the Data Protection Act by passing your phone number on to other people?

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i'm also getting calls from 01514711776..these guys are leaving voice mails to call back BPF on 0844 number..i used to get calls from 0845..and they used to leave blank voice mails. seems to be they passed our details to some other party or might be they moved to a new place..

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I answered the call, told them i'm awating FOS decision and don't want to be bothered with chasing of payments and they;ve held the account for the 30 days while it's being investigated. I would suggest answering if you don't want them to keep calling.

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Hi Ever One

 

What do you think i sood do i havent payed any money (not a penny )to bfp .when i was with advent i only got 1 book be 4 they went under ..at the moe im telling bfp that i have cancelled the course ( im lieing 2 them )with advent be 4 they went under and i must send them a letter saying the course has been cancelled...sood i just make a cancelled letter 2 send 2 them Twits...or just go along with that CT is Crap ....what sood i do ..i havent payed any money so i havent lose out on any thing but at the same time they are still trying 2 get some thing out of me

 

please HELP :(

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i'm also getting calls from 01514711776..these guys are leaving voice mails to call back BPF on 0844 number..i used to get calls from 0845..and they used to leave blank voice mails. seems to be they passed our details to some other party or might be they moved to a new place..

 

 

I was gettimg this a few weeks ago.

I called BPF, and told them i was in dispute [ had sent letter]

and if the calls did not stop from the point of this phone call,

i would complain to FOS and trading standings about the calls, and this would be ON A PER CALL BASIS [ just set a template letter and just change the times and dates] until the dispute was settled. And pointed out this could amount to fines worth more than the loan is worth.

They stopped from that point to this.

This all happened while the stupid girl was trying to talk all over me...

Idiots just after their bonus and target.

 

I do believe the 0151 is Liverpool code.

So that will be a bunch of clowns called Mercers - BPF dept collection dept.

Not an outside dept collection agency...so dont worry.

This lot are verbally nasty who think they are a law unto themselves.

Just Google 'Mercers' and you will get the picture...

 

Just remember that they are just hiding behind a telephone - they would never say it to your face.Dont be intimidated.

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BPF may not be breaching the Data Protection by using Mercer(nary) but surely they have breached it by giving our details to Computeach in the first place without asking for our permission? And obviously they have passed this information on to CT or CT wouldn't have been able to send us emails/letters.

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I think they probably did breech data protection in the sense that Barclays gave them details of everyone on an advent course. Although Compufail and Barclays will argue that they are not in breech as the assets what Computeach bought from PKF probably consisted of a singular server that contained details of advent's students.

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Hi Ever One

 

What do you think i sood do i havent payed any money (not a penny )to bfp .when i was with advent i only got 1 book be 4 they went under ..at the moe im telling bfp that i have cancelled the course ( im lieing 2 them )with advent be 4 they went under and i must send them a letter saying the course has been cancelled...sood i just make a cancelled letter 2 send 2 them Cu*t's...or just go along with that CT is Crap ....what sood i do ..i havent payed any money so i havent lose out on any thing but at the same time they are still trying 2 get some thing out of me

 

please HELP :(

 

I wouldn't make up the letter if I were you cos that could be fraud/forgery or something! You could keep trying to go along with the story but don't forge anything in writing, it could come back to bite you!!

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Hi,

I have till now ignored the phone calls and now I am receiving up to 4 calls a day sometimes a hang up when I answer one answer phone message was left at 7.30am, there is another place to report them to but I see they have been reported in the past. They don't seem to care about any regulatory body in any form. I thought if I let the calls increase and I keep a log then it'll be worse for them. ;)

 

http://www.ofcom.org.uk/bulletins/comp_bull_index/comp_bull_ocases/open_all/cw_905/BCs128090708.pdf

 

Section 1

1 Notification under section 128(1) of the

Communications Act 2003

1. This notification is issued to Barclays Bank plc, trading as Barclaycard (“Barclaycard”),

registered company number 1026167 and registered address 1 Churchill Place, London

E14 5HP.

2. This notification:

a. sets out Ofcom’s determination pursuant to section 128(1) of the Communications

Act 2003 (the “Act”);

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I sent the dispute letter long time back, still had no response to my letter..when they called me for payments, i mentioned about the letter and also refused to pay them..also told them not to call me again n again until i had response to my dispute letter. But still they are calling 4/5 times from different numbers and asking for payments. i'm so sick of the situation and just want to send a strong letter to them to stop calling me..does anyone have a letter format of this kind to send to BPF..thanx.

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This post is from another site...

 

The lastest posts are at the bottom, it shows what you are up against.

Its just laughable..

This one is interesting.

 

Posted by: Cardinal_Hildebrand on 25/03/10 at 12:02 PM

Hi,

 

Im an ex-employee of Mercers. boo! hisss! No seriously, I worked there briefly a while back, and I hated it, could not leave quick enough. Its a bit of a call centre set-up for one thing, timing you in and out of your seat which was not me. But I think most people get used to that. For me what did it was the aggression, of 'take payments, take payments' mantra drummed into us in training. We were told what we were doing was 'helping customers', 'getting their accounts out of arrears, and putting their finances on an even keel'. But in truth they did not really care about customers. They want money, and they will use all kinds of threats to get it. These threats, they euphemistically called, 'levers', with which to get money out of people. I've seen some borderline blackmail tactics used too. By all accounts they can get away with less than some tactics they were using 20 years ago. Ultimately, I totally agree with this post about 'not for profit' collections agencies. This is because all the permanent staff at Mercers are on bonuses for payment collection on the phone, especially if payment plans they set up hold. Some are very good at the job and have been there for years. Taking payments sometimes adds up personally (for that agent) to a third extra on their annual income. They even have daily bonuses of wines, chocolates, ipods, everything. Collection agencies are probably a necessary evil in a capitalist system, like brokers, lawyers etc, but I do not see why it should be in private hands, surely a publically owned system is much farer, taking true account of the individual's circumstances, removing all these bloodsucking debt managementlink3.gif companies and debt collections agencies out there.

 

Some quick advice, as a person in the know, as most of you know Mercers are Barclaycard. They are in-house. And, they have to accept, in the end - down the line - any settlement amount you say you can afford. Even if its only a pound a month. 'Door-step collectors' another 'lever' used, is a bluff, they can't come in to your house to start taking your property. They are just a hollow threat, tell them to go away if they come around. Personally, I wouldn't pay them, I would take the hit, go bankrupt/IVA, 6 yearslink3.gif bad credit rating. Start again after that.

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I answered the call, told them i'm awating FOS decision and don't want to be bothered with chasing of payments and they;ve held the account for the 30 days while it's being investigated. I would suggest answering if you don't want them to keep calling.

 

Maybe answer and state coldly you are taking legal advice and will contact them in due course - play their game! ;-)

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