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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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capQuest


akuma
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thanks citizenb

I received this from capquest.

We thank you for your correspondence and respond as follows:

- This account has been passed to the relevant department.

 

What does this mean?

Thank you to all who have responded.

 

That means they didnt have a template for the correct response so they punted the closest thing they had in your direction :)

 

Gez

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  • 1 month later...

I got this weird letter from CapQuest this morning.

I write in response to your recent correspondence...

 

CapQuest purchased the above referenced account from sainsburys bank with an outstanding amount of £3,000.

CapQuest were not made aware of any disputes or issues with your account and were acting in good faith based on the information from Sainsburys Bank plc.

 

CapQuest acknowledge your dispute regarding this payment and confirm that your queries were forwarded to Sainsburys Bank. I can further confirm that CapQuest have received a reply from Sainsburys Bank plc that they are not in receipt of any dispute details.

Please could you contact Sainsburys Bank to provide them with further details.

 

This account is on hold whilst we await your reponse.

 

Not sure what to do now.

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Hi Akuma

 

This would be Capquest finally waking up to the realisation that they've bought a pup :D

 

Have a read of Alanalana's thread http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/111159-rbs-ppi-claim-long.html

 

It is a long read but theres plenty of info and templates for letters within

 

Piece something together using the the above to suit your own circumstances, use the calculators in the PPI forum to work out how much you will be reclaiming..........

 

Payment Protection Insurance (PPI) - The Consumer Forums

 

Would suggest you post up on here what you have put together as you'll get loads of advice prior to sending.

 

If you get stuck just shout and I'll help you along

 

Gez

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Also, surely, if CapQuest had really purchased the debt from Sainsburys they should have sent a Notice of Assignment? Since I don't recall reading anything about akuma having received a NoA, then again they are being economical with the truth.

 

Aren't CapQuest in reality just trying to collect a debt on behalf of Sainsbury's?

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  • 9 months later...

Hi All,

Thank you for all of the advice. I had thought that this was over but after a year now I get this letter from CrapQuests solicitors.

 

Take notice that unless this account is paid in full or a satisfactory proposal for settlement is received by 24th jan court proceedings may be issued against you without further notice.

 

Information obtained to date suggests that if judgement is entered against you the current enforcement action we would be instructed to take is a WARRANT OF EXECUTION.

 

After this they have added more costs to the balance.

 

Could someone please advise me what would be the best course of action.

 

thanks.

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Hi All,

Thank you for all of the advice. I had thought that this was over but after a year now I get this letter from CrapQuests solicitors.

 

Take notice that unless this account is paid in full or a satisfactory proposal for settlement is received by 24th jan court proceedings may be issued against you without further notice.

 

Information obtained to date suggests that if judgement is entered against you the current enforcement action we would be instructed to take is a WARRANT OF EXECUTION.

 

After this they have added more costs to the balance.

 

Could someone please advise me what would be the best course of action.

 

thanks.

 

 

Hi akuma,

 

Just responding to your S.O.S. :)

 

This appears to be a typical knee jerk reaction letter from CaPQuest, via their solicitors.. Which firm are they using ? The idea is to scare you into taking a decision that you might not think through, thereby committing yourself to a course of action you may later regret but which they will be happy to lock you into.

 

Unless and until they have issued a claim, obtained a judgement.. IF they win, and then been given permission by the court.. their threats are just that.. threats :)

 

Have you received the information you requested via the SAR, yet ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I would simply say there is a dispute in respect of PPI that hasnt been addressed by either the Original Creditor or CapQuest.

 

If they are unable to resolve the issue, then please would they send you a Final Response letter so you can take your complaint to the FInancial Ombudsman. You ask for a response one way or another say within 14 days and if they dont respond then.. take your complaint to the FInancial Ombudsman, citing their lack of response to your complaint as the companies Final Response.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi there

Cr@pquest could only get a warrant of execution IF a CCJ wasn't paid and then that's not always possible either.

These firms have an over exaggerated opinion over the powers they have and operate by hoping to scare people into coughing up because they don't know their rights.

 

So for the moment treat the mail just like a typical Threatogram -- make CQ PROVE the debt is yours AND THEY HAVE THE RIGHT TO COLLECT IT as well.

 

Days of these Nasty businesses are nearly numbered now -- and who will be sorry to see the back of them.

 

Cheers

jimbo

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Jimbo and CitizenB

 

Thank you to you both for answering my query.

I have sent a letter to crapQuest solictor outlining that they should not be threathing me as I still have a dispute with original creditor and I have passed this to the FSA and Financial Ombudsman.

I hope this is enough to deter them but I doubt this.

 

Anyway one final question.

Whilst replying to crapquest and other creditors is there a way I could learn what the legal procedure should be and what my rights are? Basically I want to give back to this forum advise to other members but not having sufficient experience or knowledge I could be wrong and dont want to give anyone any bad advise.

 

Cheers

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Anyway one final question.

Whilst replying to crapquest and other creditors is there a way I could learn what the legal procedure should be and what my rights are? Basically I want to give back to this forum advise to other members but not having sufficient experience or knowledge I could be wrong and dont want to give anyone any bad advise.

 

Cheers

 

I think the only way you can really learn is to keep reading. Perhaps select a couple of threads where advice is being given by some of the more knowledgeable caggers and make sure you understand what is being advised.

 

New posters are usually quite stressed, so a few words of welcome are usually well received :)

 

If you remember seeing something that might help a particular poster, then point them in that direction. You will soon pick up on things.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Received letter thanking me for my correspondence which has been passed onto their Compliance department.

Confirms that my account will be on hold whilst its being investigated.

 

What would be the next step in this process?

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I think you will just need to wait and see what their "investigation" unearths.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 5 weeks later...

Hi Firstly I would like to thank everyone for the reponse and advice.

I received the following letters from crapQuest.

Please could someone advice me on what the reply should say. They have also attached Credit Agreement as attached before in this thread so looks like that they have something to go with. Thanks.

 

See attached files;1P2250007.jpg

1P2250006.jpg

1P2250008.jpg

1P2250010.jpg

1P2250009.jpg

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Just to summaries;

 

Letter 1;

CrapQuest purchased the above referenced account on 01 dec 2009 from Sainsburys Bank with an outstanding balance of £3,269.00. CrapQuest were not made aware of any disputes or issues.

crapQuest aknowledge your dispute regarding PPI and I can confirm that your queries were forwarded to Sainsburys Bank plc for their reponse. I can further confirm that CapQuest have received a reply from Sainsburys to advise that they are not aware of any dispute details.

However they have informed CrapQuest to advise you to write to their customer relations department and they will be happy to assist.

 

Letter 2.

I wrote to you on 22nd March 2010 and received no reply.

You had stated in previous correspondence that you had raised a dispute with Sainsburys Bank with regards to PPI, however you are now stating that you have a CCA request with them directly. I would therefore request that you clarify what your dispute relates to and forward to me any relevant correspondence between yourself and sainsburys Bank and I will be happy to investiogate further this matter on your behalf.

In the interim period please find enclosed a signed copy of your agreement and statements of your account for your review. If a response is not forthcoming within the next 14 days your account will be returned to our collections department in order to resume contact with you.

 

If anyone has any ideas what my course fo action should be please let me know.

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akuma, sorry, I cant see the information on any of those. Are you scanning or photographing your documents ?

 

Are they saying that Sainsbury's have no knowledge of your PPI complaint ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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try using this method:

 

scan the required letters/agreements/sheets

remove all pers info inc barcodes etc but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

  • Haha 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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as advised in the guide

scan it as a picture

then use paint to block stuff out

then pdf it

 

those that you have posted are postage stamps

 

follow the guide!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Righto, I can see that there is a PPI called Sainsbury Silvercare front loaded to the loan.

 

Do you have your original letters sent to Sainsbury in respect of reclaiming this back ? Do you also have any proof of postage that you sent the letter and confirmed off Royal Mail track n Trace that it was received ? Perhaps Sainsbury even acknowledged your letter.

 

If so, then I suggest you photocopy it all, send it to Sainsbury along with a covering letter along the lines of..

 

Dear Sir or Madam

 

Ref Account No:

 

You have informed CapQuest that you are unawares of any complaint respect of PPI mis sold to the above account.

 

Please find enclosed copies of my complaint and proof of postage and receipt.

 

I must now request that you investigate my complaint as per the Financial Ombudsman's guidelines and/or let me have your decision within 8 weeks.

 

Yours etc.

 

If you dont have copies of letters/proof of posting then, you are going to have to restart your complaint. Keep copies of your letters and always send via Recorded delivery mail - Special Delivery if you can afford it. Keep the receipt from the post office safely attached to the letters you send. Always check at least 3 or 4 days after sending on Royal Mail Track n Trace website that the letter has been delivered and print off the page with the signature. Attach that to your letters.

 

You should get your complaint in as soon as possible.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks citizenB but what response should I give to CrapQuest?

 

I just checked on Post Office Track N Trace and even though the letter was sent last year it still says 'Information on your item is not yet available online'!!

 

Looks like I would have to restart my complaint.In this sense what whould you advise me to write to for CapQuest and Sainsburys.

Edited by akuma
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