Abbey and the Data Protection Act

[Glenn UK]

Can someone help please? Barclaycard responded to my claim by saying that they will reply to my letter in 28 days.Can I ask them to reply earlier? They are probably taking their legal time allowance to answer.

Thanks

berytus

 

Berytus

 

You should have a good read through the step by step guide and follow them, this is the tried and tested method to reclaiming your unlawful charges.

 

With regards to time frames, its your claim and if you follow the step by step guides it sets out how long you allow them.

 

If they cannot be bothered to respond to a threat to sue in a reasonable time thats their problem.

 

Glenn

[Glenn UK]

Is there a specific paragraph/quote I should add to the letter relating to the Information Commissioner's finding? Any help is gratefully received. :o)

 

If you copy and post the letter above and inform them this is what the Information Commissioners Office is telling those who have complained about Abbey and that their system is also relevant that would be good i think.

 

HTH

 

Glenn

[MFaulkner]

Thanks for that. I am off to copy and paste it now!

[sutee50]

re Glenn's #63 post I received that letter concerning shAbbey today. Ooooh it does make me feel good - even though it isn't illegal, YET!

 

HEARTY THANKS FROM ME TO GLEN AND ALL THE HARD WORKERS BEHIND THE SCENES.

[hollyblue]

Hi

Im just about to send my first letter requesting

[hondamad21]

Hi,

 

I wanted to wish Good Luck to everyone!

 

Is there and date when the IC will release their finding for barclaycard?

 

As i have also been refused by them,

 

hondamad21

[mikeb1]

Hi All

 

Has anyone sent the seven day letter off to abbey and got thier staements within that period,and I take it the 7 day letter is just to be docterd by ourselfs to send?

 

Any one point me to a good thread on the credid card companies,whats the story with claiming back from them are all thier charges ilegal too???????????????

 

mikeb

[tamadus]

Hi All

 

Has anyone sent the seven day letter off to abbey and got thier staements within that period,and I take it the 7 day letter is just to be docterd by ourselfs to send?

 

Any one point me to a good thread on the credid card companies,whats the story with claiming back from them are all thier charges ilegal too???????????????

 

mikeb

 

Mike, credit cards was the main investigation that the oFT have already reported on so their charges are particularly reclaimable. Just use the same approach and modify the template letters as needed for the card your reclaiming from.

[isidore]

whats the story with claiming back from them are all thier charges ilegal too???????????????

 

Be careful with your wording too, charges are "unlawful" not "illegal".....

[hollyblue]

Hi

I have the first letter ready to post to abbey for my statements, but am now pooping myself when I see how abbey seem to be happy to go to court!!!

does anyone have any positive news about them?

[tamadus]

Hi

I have the first letter ready to post to abbey for my statements, but am now pooping myself when I see how abbey seem to be happy to go to court!!!

does anyone have any positive news about them?

 

Hi Hollyblue,

 

Send your SAR and try and understand Abbey along with every other bank are not happy to go to court. So far none of them have actually appeared at a court, bit they do like to push us and our claims as far as they can in the hope we will forget it.

 

I don't doubt that one of them will eventually try and argue the case in front of a judge but don't worry as the support on this site is superb. Besdies which and before Karnevil or Glenn get in I will be the one they pick on

[candles47]

letter from ICO re microfiche data dated 1 Nov in Candles47 posts

[Glenn UK]

Dear All

 

Just a small update, I spoke to the ICOs office today, they are expecting to write to those who complained (edit : about barclaycard that is) in the next week or so, yeah I know we have heard that before, if its any comfort my contact acknowledges that fact that she has told me this before.

 

Anyway I am sure that the letters will go out soon, I haven't heard anything to suggest that the Information Commissioners Office has changed its position since they sent the Abbey letter out.

 

One thing she said is that they haven't heard from Abbey customers who are still waiting for their statements past 40 days. So if thats you make sure you send the details on to them so they can make sure Abbey fulfil their duty under the Data Protection Act.

 

Glenn

[1TOPCAT]

HI All

 

about to start my quest with abbey so Information Commissioners Office;s stand is good news.

 

Good luck all.

[Morganna]

I am delighted to report that I phoned Abbey and informed them that I knew what the Commissioner had decided and lo and behold, the statements arrived yesterday. Hold out for things - that took them two weeks but theya re obviously beginning to fall into line.

[skyrocket123]

Morganna

Which number did you ring them on? Have you got the number for the Regulatory Compliance department?

[Jade-Simone]

Hi

 

I recently had the microfiche response from Abbey when I requested the information for the last six years. I paid my £10 but as yet I have not received anything even though my 40 days are up on Monday. I spoke to them this morning only to be told that the microfiche information can take anything up to six weeks to retrieve but I will receive it eventually. The chap I spoke to was very sympathetic to my situation, when I told him that I discovered in October that for one month I had paid over £550 in charges which had prompted me to ask for the information. As a result of of my first letter to them my overdraft limit had coincidentally been dropped. So now in the last week I have received 9 cancelled direct debit payments all of which have been charged £35. He went on to advise me to cancel all my direct debits and then to speak to their debt management department.

 

I have spoken to them about a debt management solution but am not happy with the overall attitude and simply says from them that the charges will be applied and that is the end of that...even though the level of charges are perpetuating a bad situation.

 

I am so furious with the attitude:mad: . I have usefully spent the last four hours this morning going through some of the posts, docs etc. and have found great information.

 

Any suggestions as to my next action?

 

Thanks!

[tamadus]

Hi

 

I recently had the microfiche response from Abbey when I requested the information for the last six years. I paid my £10 but as yet I have not received anything even though my 40 days are up on Monday. I spoke to them this morning only to be told that the microfiche information can take anything up to six weeks to retrieve but I will receive it eventually. The chap I spoke to was very sympathetic to my situation, when I told him that I discovered in October that for one month I had paid over £550 in charges which had prompted me to ask for the information. As a result of of my first letter to them my overdraft limit had coincidentally been dropped. So now in the last week I have received 9 cancelled direct debit payments all of which have been charged £35. He went on to advise me to cancel all my direct debits and then to speak to their debt management department.

 

I have spoken to them about a debt management solution but am not happy with the overall attitude and simply says from them that the charges will be applied and that is the end of that...even though the level of charges are perpetuating a bad situation.

 

I am so furious with the attitude:mad: . I have usefully spent the last four hours this morning going through some of the posts, docs etc. and have found great information.

 

Any suggestions as to my next action?

 

Thanks!

 

First Jade start a thread of your own to make it easier to keep track of your story. Then read all the FAQ's and as many threads as possible just so you get a clear picture in your mind of the process we follow.

 

I think you should get another bank account and move all your day to day banking into it as soon as possible. That will ease the pressure a little bit and give you time to start the process of getting those charges back.

[TANZARELLI]

Hi Glen Et Al,

 

Is there any more info regarding ICO Barclaycard discussions? I sent a Subject Access Request of to them back on 3rd Sept and got the Microfiche argument. They sent statements from after I settled to the present day which was not what I wanted. I then complained over the phone and they refunded the £10 cheque.

 

I have been waiting to finish the claim with Barclays to have funds to pay them £126 to get my statements but having read the above thread I am going to play this differently now. Just a couple of questinons though.

 

1) As they have refunded the £10 would it be advisable to start another SAR referring to the ICO findings with Abbey?

2) Should I acknowledge the previous letter from Barclaycard and say due to further information which has come to light I am requesting statements prior to June 2004 blah blah blah.......

3) Should I complain to th ICO (If so what is their website and postal address)

 

Any thoughts would be welcomed

[BankFodder]

It is likely that the Barclays will get the thumbs down from the IC in the next week or so.

Watch out for announcements.

 

We have always said that Barclays were in breach of their statutory obligations.

 

These people want to be left alone to self-regulate but they have all made it clear that they are not to be trusted.

[TANZARELLI]

Thanks Bankfodder,

 

Have you got the Information Commissioners web address or postal address so I can make a complaint about Barclaycard refusing to let me have statement information prior to June 2004?

 

Do you think I should wait until we hear about the findings and then start a new SAR as they have already refunded the £10 I sent them in Sept?

 

Tanz

[MARTIN3030]

Pm this for you.

[TANZARELLI]

Thanks MARTIN3030

[MFaulkner]

Hi

I have the first letter ready to post to abbey for my statements, but am now pooping myself when I see how abbey seem to be happy to go to court!!!

does anyone have any positive news about them?

Hi, just a word of warning, when sending letters to Abbey (and probably every other bank) send it Special Delivery. It is more expensive but it is guarenteed to get there the next day. I have recently restarted the process (although I am already asking myself why, as I clearly do not have a clue, can't even work my way round this site properly) and sent my letter recorded delivery. That was on 02 Nov, it has still not been signed for! The post office have told me that when they deliver post to large companies like banks, they give them the whole lot in a big crate and it is sent to some department where they work through it. As a result, 11 days on my letter has not been signed for which throws all the deadlines out of wack. Hope I am not repeating any previous advice. Thanks.

[Glenn UK]

As an alternative to using special delivery, use first class post and get a proof of posting and put a return address on the envelope.

 

If it doesn't come back its deemed served two days after posting.

 

Glenn