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    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Unsecured Loan - Default Charges


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Afternoon all!

I stupidly took out a Un-secured loan from Welcome Finance back in May 2007 for £1500. Basically, I fell behind with the payments and of course the defaults charges came flooding in. I recently received a statement dating backing to September 2008 and to my absolute horror they have now made the outstanding balance as of Sept 2008 of £4919! So I called them this morning and I spoke to someone in the local office who tells me the loan has been 're-written'. Then the dude tells me that I had signed my consent to have this rewritten which I replied that I didn't recall signing anything, then he drop himself in it by agreeing with me!

 

They claim the balance is £3400 and have offered me a settlement figure of £2400!

I have now asked how much I have paid to date, and also what original balance was when I took out the loan.

The DD is due to leave account tomorrow - Shall I cancel it and tell them that I believe the charges are un-reasonable and put it into dispute?

Please can someone give me some advice on where I need to go from here, as I can't believe I've been well and truly dropped in it by them!

Many thanks

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  • 8 months later...

Hi there,

 

I've just found a statement from last year and final to date I have paid back £4736.75 and the original agreement is for £3292.23! I can't believe I've let them have so much money. Any ideas where I go from here? I'm guessing I can tell them to take a run and jump?

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I would suggest reclaiming PPI and any fees they applied like telephone, letter and failed direct debits. I would also state that you are disputing the balance. As it is unsecured I personally would not pay them anymore because you will be in a better bargaining position.

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  • 2 weeks later...

Ok - had a phone call this morning from local branch telling me the DD had been cancelled. Which is correct. I told them that a letter has been sent to the Complaints department in Nottingham, and I wasn't willing to discuss the account on the phone, and I want everything in writing. They told me that I'm being stupid not discussing the situation on the phone and all the Complaints department do is send the letter to the local branch?! (Is this correct?). They also told me couldn't send me a letter as they are only allowed to send out a limited number of letters!

 

Can anyone advise me what I can do next?

 

Thanks

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The branch is talking rubbish. Call their bluff and say you are write to the complaints dept to verify their story. IF they phone again ask them for their full name in case the complaints dept require it. When a complaint is report they have 8 weeks to respond. If they fail to respond in that timescale you can take it to the financial ombudsman service.

 

Did you letter include refunding any charges and ppi?

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Just had another call from the local office yesterday. I told them that two letters have been sent to the Complaints Dept at Ruddington (special delivery). The geezer on the other end of the phone said that he hasn't been sent anything from them??!! Doesn't this mean the complaints dept is a myth? Do the head office just pass on the letters to the local offices? I told him that I want everything in writing and I wouldn't confirm my details over the phone. I also sent a hassement by phone letter to the local and complaints offices.

 

Is this correct?

Thanks

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  • 3 months later...

Just to give you an update on this. A muppet from Welcome racked up to my door last night, and left posted a letter through the letter box. (Must have not heard them knock) asking me to contact the office regarding the arrears. As they rejected my complaint, I passed this to the FOS about a month ago. What shall I do now? I'm guessing they might turn up again??? I'm going to send a door step letter today.

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Write to them telling them you are not impressed with the lack of compliance on their side and should their person turn up again you will have them arrested for fraudulent activity as well as trespass.

 

These doorstep collectors have no legal rights and can be quite safely dispatched with a 'get lost' comment.

 

You need to complain to Trading Standards and the OFT about this, and don't forget the Minstry of Justice.

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Thank you for the advice. Shall I send this to the local office and the Head Office?

 

Hi, I sent the letter this morning. Let's see what happens. In the meantime, I sent a CCA Request on 17th October. How long have they got before non compliance stage is here?

 

Thanks

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