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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • leighb3ta
      Problem with The Sims on Macbook

      By leighb3ta · Posted

      Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • Hamz909
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By Hamz909 · Posted

      OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • FTMDave
      PCM vanishing windscreen PCN - Royale Leisure Park - W3 (London)

      By FTMDave · Posted

      OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • purple_rain
      Faulty Laptop returned for free fix - advised DPD house no. of neighbour/my safe space - left parcel outside - it was stolen

      By purple_rain · Posted

      @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

ROSSENDALES (proud to be profesionals)

Mr Worried
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Mr Worried

Mr Worried

Posted
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Hi All

 

Last week I had a visit from Rossendales re poll tax..asking for £333.00.

 

I spoke with the Bailiff and he advised me that i could pay by instalments once he'd levied on my goods?? he said I had 2 weeks to decide.

 

I requested a bill from the council, and 5 days later I recieved it, it shows £233.00. so I called said bailiff and he advises me that the £100.00 are their charges, I asked for an explanation and he simply said ' our charges'.

 

Basically I can pay the £233.00 in full on Tuesday, so what nice letter can I send to both parties re my intentions.

 

And how do I find out if this bailiff is registered??

 

Thanks

 

Mr W

Regards..Mr Worried :)

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binded

binded

Posted
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If you search through/read the posts in this section you'll find alsorts of letters you can adapt for your own means. This amongst other sites is what I have done to write mine. Am sure someone may post something at some point, but the site is as I see it, free and those giving advice such as letters are not on here all day everyday so it maybes take a bit longer than you anticipate for a reply (I know I post to myself a lot of the time on my thread).

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ploddertom

ploddertom

Posted
Posted
Hi All

 

Last week I had a visit from Rossendales re poll tax..asking for £333.00.

 

I spoke with the Bailiff and he advised me that i could pay by instalments once he'd levied on my goods?? he said I had 2 weeks to decide.

 

I requested a bill from the council, and 5 days later I recieved it, it shows £233.00. so I called said bailiff and he advises me that the £100.00 are their charges, I asked for an explanation and he simply said ' our charges'.

 

Basically I can pay the £233.00 in full on Tuesday, so what nice letter can I send to both parties re my intentions.

 

And how do I find out if this bailiff is registered??

 

Thanks

 

Mr W

 

If you intend to pay it all off in one go then pay it direct to the Council - they will either have an automated telephone system or you can pay online. I assume this is the first visit by the Bailiff - providing he hasn't levied any goods iside or outside the all you are liable to pay is £24-50, add this to the Council Tax of £233 and make a payment of £257-50 direct to the Council. When you have done that ring the Bailiff direct and tell him it is paid - who to and how you did it. If he comes knocking after that tell him to go forth and multiply. As Jim Royal may have said "£100 charges my a**e"

 

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Mr Worried

Mr Worried

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If you search through/read the posts in this section you'll find alsorts of letters you can adapt for your own means. This amongst other sites is what I have done to write mine. Am sure someone may post something at some point, but the site is as I see it, free and those giving advice such as letters are not on here all day everyday so it maybes take a bit longer than you anticipate for a reply (I know I post to myself a lot of the time on my thread).

 

 

Hi Thanks for your reply, spose I want everything now..

Thanks in anyway

 

Mr W

Regards..Mr Worried :)

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BlurredFX

BlurredFX

Posted
Posted

IF he comes today, DO NOT LET HIM IN.

 

Pay him what you owe, plus £24.50 plus £18 for the visit fees.

 

BUT FOR GOODNESS SAKE, KEEP THE WINDOWS AND DOORS LOCKED.

 

NOT NOT LET HIM OBTAIN A LEVY - that changes the game big time, and it's a much harder battle at that point.

 

I will post a scan up in a min, it is the back of the CT 14 Day Baillif Notice I got through the post this week - and it is from my Council, but the fees are provided for in statute, but I do not have the reference to hand.:)

 

FX

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Mr Worried

Mr Worried

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If fact, the allowable fees may even be on the back of one of your letters! Have a quick rummage.

 

Hi

 

There are no fees anywhere, his fees that he has on the demand are £100.00 over the £233.00 the council want, I believe that he is owed two call charges which are what? I will call and pay the council within the next hour but what should I pay apart from the £233.00. as I dont want an irate bailiff at the door as I need to go out.

Regards..Mr Worried :)

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Mr Worried

Mr Worried

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WoW

 

Thanks for that effort, so question is do I contact the council and tell them to take the £233.00 over the phone + £24.00 for the first visit and £18.00 for the 2nd..Total £275.00.

 

Then do I need to advise the bailiff of my payment ?? will he be ****ed off that I/ We know our rights, what do I do if he gets shirty etc.

 

Or is there a letter I can send to Rossendales and let them know what I have done, I could send that first class today.

 

Cheers

 

Mr W

Regards..Mr Worried :)

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BlurredFX

BlurredFX

Posted
Posted
Then do I need to advise the bailiff of my payment ?? will he be ****ed off that I/ We know our rights, what do I do if he gets shirty etc.

 

Let him get shirty. Don't even open the door to him!

 

I'm not sure exactly what to do here - people do not have the means to pay straight away, normally.

 

If you can pay the Council, do it. The Liability Order has then been discharged and there is nothing the he can do about it.

 

Alternatively, speak to the Bailiff from an upstairs window, explain you know your rights, and ask him if he will take payment and give you written conf that that Liability Order has been discharged.

 

Might help to have a second opinion on this one - not quite used to people having the means to pay there and then!!!;)

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Mr Worried

Mr Worried

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Let him get shirty. Don't even open the door to him!

 

I'm not sure exactly what to do here - people do not have the means to pay straight away, normally.

 

If you can pay the Council, do it. The Liability Order has then been discharged and there is nothing the he can do about it.

 

Alternatively, speak to the Bailiff from an upstairs window, explain you know your rights, and ask him if he will take payment and give you written conf that that Liability Order has been discharged.

 

Might help to have a second opinion on this one - not quite used to people having the means to pay there and then!!!;)

 

Thanks for your honesty..

 

Normally I wouldnt have the money to pay but on this occasion I have, I am considering telling the councill that I wish to be means tested through the courts or can this be done since they have the liability order?, or should I just pay it and get it over with.

 

Mr W

Regards..Mr Worried :)

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BlurredFX

BlurredFX

Posted
Posted

Bite the bullet lad. Pay them.

 

It's a long, hard battle dealing with these types, and you will still have the worry of "the knock at the door". The Council will play awkward, the Bailiffs will behave like bullies. If, per chance they get a levy, they WILL cause you a lot more pain and hearache than a couple of hundred quid that you could blow in a day, and have nothing to show for it.

 

Save yourself the ongoing worry, get this dealt with and put to bed (I love cliches), and put your efforts into something that will get you on in life.

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Mr Worried

Mr Worried

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Bite the bullet lad. Pay them.

 

It's a long, hard battle dealing with these types, and you will still have the worry of "the knock at the door". The Council will play awkward, the Bailiffs will behave like bullies. If, per chance they get a levy, they WILL cause you a lot more pain and hearache than a couple of hundred quid that you could blow in a day, and have nothing to show for it.

 

Save yourself the ongoing worry, get this dealt with and put to bed (I love cliches), and put your efforts into something that will get you on in life.

 

OK Mam

 

I shall get it sorted today...lol... you are dead right with your comments.

 

Cheers

 

Mr W

Regards..Mr Worried :)

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Mr Worried

Mr Worried

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I did not mean that to sound patronising!!!! :eek: Sorry

 

No Prob I understand, thanks for pushing me in the right direction, it will hurt tho cos ave got mates fiddling system and dont have the crap we / I do, and they get there bills paid etc, but that's another story.

 

Cheers

 

Mr W

Regards..Mr Worried :)

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andie_303

andie_303

Posted
Posted

But you could still write a nice letter to your council (and it would be rude not to copy in Rossendales too) informing them of your wish to pursue a complaint against Rossendales and their bailiff for illegally claiming fees they know they are not entitled to.

 

And there is an online search to check the bailiff is registered

 

Certificated Bailiff

 

and if not a nice form 4 complaint go heads their way as well.

 

Just cos you pay up doesn't mean you should just accept their behaviour - but then I've never been one to let something go! My partner hates that :)

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Mr Worried

Mr Worried

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But you could still write a nice letter to your council (and it would be rude not to copy in Rossendales too) informing them of your wish to pursue a complaint against Rossendales and their bailiff for illegally claiming fees they know they are not entitled to.

 

And there is an online search to check the bailiff is registered

 

Certificated Bailiff

 

and if not a nice form 4 complaint go heads their way as well.

 

Just cos you pay up doesn't mean you should just accept their behaviour - but then I've never been one to let something go! My partner hates that :)

 

Thanks for your input, my partner does not like my attitude toward these bailiffs and even tho we have no money she says pay what he asks and stop trying to 'get out of things'.

 

What if when I check he is not registered do I need to pay him?

Regards..Mr Worried :)

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BlurredFX

BlurredFX

Posted
Posted
But you could still write a nice letter to your council (and it would be rude not to copy in Rossendales too) informing them of your wish to pursue a complaint against Rossendales and their bailiff for illegally claiming fees they know they are not entitled to.

 

And there is an online search to check the bailiff is registered

 

Certificated Bailiff

 

and if not a nice form 4 complaint go heads their way as well.

 

Just cos you pay up doesn't mean you should just accept their behaviour - but then I've never been one to let something go! My partner hates that :-)

I would agree, always good to have someone fighting back.

 

IMO they are committing a crime by attempting to defraud you of fees they are not entitled to. I think it might come under s2 and s4 of the Fraud Act 2006, so if you pursue that avenue, once you have paid them, get a new thread going and be sure to let me know! There are plenty of people with more knowledge than I when it comes to such things... and plenty of people who seem to enjoy it as well!!!:D

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Mr Worried

Mr Worried

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I would agree, always good to have someone fighting back.

 

IMO they are committing a crime by attempting to defraud you of fees they are not entitled to. I think it might come under s2 and s4 of the Fraud Act 2006, so if you pursue that avenue, once you have paid them, get a new thread going and be sure to let me know! There are plenty of people with more knowledge than I when it comes to such things... and plenty of people who seem to enjoy it as well!!!:D

 

Hi Just checked him out..he is reg with Rossies but it runs out/expires on 24th this month??

Regards..Mr Worried :)

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