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    • Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.
    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
    • stopping payments until a DN arrives does not equal automatic sale to a DCA...if you resume payments after the DN.  
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Robinson Way are calling my work


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Response to my e-mail from RW:

We acknowledge with thanks your recent email. Please provide us with your telephone number that we are calling you on, as we are unable to locate your account.

 

And here is my PIN number with my card also:p

 

That is the perfect mentality of the DCA, thinking that they can ask inane questions, in the misguided hope that you will somehow think they are going to help you by complying with the law!:lol:

 

What a joke, ignore them and when they continue with the harassment report them, and if your having a really bad day drag them through the courts:grin:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 2 weeks later...

Robinson Way appear to have my old address on file but my work & current home telephone number.

My mum rang me earlier to say there is a Royal Mail calling card at her house for me to collect a recorded delivery item from post office. I wonder if this is them sending a recorded delivery letter?

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No Chance!

 

All of their mail is second class or walk sort!

 

I'll eat this key board if it is anything to do with them:p

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Haven't picked up rec del letter yet, but 2 other letters at my mums from RW.

 

1: Catalogue Debt of £321.

 

Further to recent communication (what communication) regarding the debt, we write to advise you that we are unable to defer payment on your account, we are however prepared to accept nominal payments until your financial situation improves.

Please contact this office immediately upon receipt of this letter.

 

Letter no 2 : Further to your recent letter we have removed your number from our phone systems. Payments are over etc etc, please contact office by telephone or mail to arrange this or risk further action

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321= The great 80's show 'Dusty Bin!'

 

Which is exactly where all correspondence from 'RobbersWay' should go!

 

The fact that they have admitted they will accept nominal payments would suggest they know they are on a sticky wicket...

 

One pound per month IS the nominal token payment.

 

However if they are in default of a CCA, then they are legally entitled to ZERO pounds and pence per month.:D

 

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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They haven’t been ringing my parents house…for some reason!

 

Hi Ronnie

 

Sorry to hear that Robinson way have been giving you grief.

I had the same with there phone calling my mobile and home number.

I sent them an Harrassment letter, had a reply saying they would not be phoning anymore and also they would take my phone number off there computer records. The last bit of info i never even ask them to do but they did.

 

Gaz

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  • 2 weeks later...

Got a reply back from Robinson Way. Completely contradictory in their reply, they said:

"we cannot uphold your complaint as we believe we have followed procedures correctly, however we should not have contacted you had requested us not to. Steps are being taken to avoid an error of this nature re-occuring."

Eh?! Doesn't that in actual fact mean that yes, you were in the wrong RW!

 

This "error" in them persistently calling me after being repeatedly told not to arose due to them apparently gaining my contact details from Experian via a system called ECAPS, thus resetting their dialling system.

Either they are lying to me or Experian are, as Experian confirmed to me that they definetly did not give my work telephone number to RW.

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No, just looking into that at the minute, all I can find at the moment is Aupair's and stuff about European Compliance gumpf??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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