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    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
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Please help - Bailiff coming in 1 hr for car


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Yes it does. The agreement states very clearly how much we should of paid for all money to be returned should the car be repossesed without our consent. And we have paid the amount stated!

 

Lets hope you have ;)

 

 

JOgs

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Hi,

The car cant be moved out the driveway as the powersteering pump went and the car failed its MOT due to this. There for the car has been sat in the drive for months and the battery has gone dead.

 

I cant find the agreement anywhere grrrrrrrr! However I have checked my credit report online which states that I have made 14 payments and confirms that the HP is over 48 months.

 

The finance is with First Response and they sent a letter last week saying that as we have failed on our payments the agreement is now terminated and we must return the car. The letter then says that if we do not make the vehicle available for them from our home address then they will raise court proceedings against us.

 

My husband lost his job just before xmas and for the life of him he cant find work. We struggled but managed to pay for the car in the first month or 2 after he lost his job but have failed to keep up the repayments due to having no income (my husband hasnt even signed on the dole so we are living off tax credits and a tiny college bursary).

 

I dont know who the debt collectors are either. I told them I was a babysitter in the hope of getting rid of them so they didnt tell me much. However they did say that they have travelled over from Glasgow (about an hrs drive away from where we live). They came with a recovery truck but I didnt see any business name on it, but I wasnt really looking to much at the truck either.

 

Id recommend investigating 'signing on' and getting JSA, I would of thought your hubby could claim contribution based JSA, it is important nto do to make sure you can get your £65 a week and equally as important to help with other benefits, council tax, etc.

 

Andy

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I don't want to throw a spanner in the works, but a third of 48 is 16, so I don't think you've paid a third of the HP.

 

 

 

We have definatly paid over the third, we have it in black and white from the recovery company and our credit report shows how much we have paid which again clarify's that we have paid over the third.

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Fair enough.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The DVLA have got in touch with me today (by letter). I never handed over the V5 documents for the car when the bailiffs took it away and now the DVLA are giving me 14days to respond to a letter asking if the car has a new keeper? Obviously the bailiffs are trying to get the V5 documents directly from the DVLA.

 

Any advice on what I should do? If I ignore the letter then the new keeper gets the docs which I dont know if that will go against me when I make a claim for all money to be paid back. At the same time though I also dont want fines coming through my door for someone elses wreckless driving!

 

Thanks

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Hi,

 

Since the reposession I havent achieved much. Ive just been reading alot of threads on here trying to find a template letter that I could use.

 

My husband reckons that we did receive a default notice.

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Would it be okay to email First Response my letter instead of sending recorded delivery? Just trying to save a day here and there. Obviously I would retain proof that the email was sent.

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send a letter before action to the creditor citing S 90 of the Consumer Credit Act and explaining that they've repossessed the car illegally given that they've also trespassed onto you property and have removed the car without your permission or a court order since you have already paid more than one third. ..do this immediately send all data by registered post and keep a file of all copies for this,this way you can keep track of everything

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Hi Patrickq1, thankyou for your advice. I will get my husband to type the letter up for me and sent it recorded delivery.

 

Do I get to add interest onto the claim?

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Does anyone have s90 of the consumer credit act for me to quote in my letter? Am asking for compensation for trespassing, should I state an amount or leave it open to them to decide how much?

 

Also can I ask for all negative entries on my credit file to be removed? Would rather get the first letter I send with all my demands as apposed to adding more at later stages.

 

Thanks

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am looking over my agreement just now. I didnt take out any insurance on the cars HP however I have been charged for something called an "Option to Purchase Fee" at £40, dont know what that is? The only other fees are interest and document fee.

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Well I still dont know what the purchase fee is but it is to be added on to the final instalment so it doesnt concern me seens how I never made it that far.

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Ive written a prelim letter for First Response (car finance company). Could someone have a read of it and let me know if its okay to go?

 

 

 

Dear Sir/Ma’am,

I would like to bring it to your attention that you have unlawfully repossessed my car.

As set out in the agreement and I quote “If you do not keep your side of this agreement but you have paid at least one third of the total amount payable under this agreement, that is £2398.51 we may not take back the goods against your wishes unless we get a court order. If we do take the goods without your consent or a court order, you have the right to get back any money you have paid under this agreement.”

I have paid £2725.92 which covers the third needed to protect my investment. You never obtained a court order to repossess the car. I would also like to advise you that the vehicle was removed from my driveway at my home address without my permission. This is trespassing to which I expect reasonable compensation for.

I would like to receive a full refund of all monies paid by myself which amount to a total of £2725.92 and reasonable compensation for trespassing onto my private property.

If I have not had a satisfactory response from you within 12 working days from receipt of this letter then I will sent you a letter before action. If you do not respond to my letter before action then I will issue county court proceeding where you could be liable to court costs and interest.

PLEASE DO NOT IGNORE THIS LETTER THE PROBLEM WILL NOT GO AWAY

Yours Sincerely

120805

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try this adapt to suit yourself ok

patrickq1

Dear Sir/Ma’am,

I would like to bring it to your attention that S91. If goods are recovered by the creditor in contravention of section 90 (a) the

regulated agreement, if not previous terminated, shall terminate, and (b) the debtor

shall be released from all liability under the agreement, and shall be entitled to recover

from the creditor all sums paid by the debtor under the agreement.

92.—(1) Except under an order of the court, the creditor or owner shall not be entitled

to enter any premises to take possession of goods subject to a regulated hire-purchase

agreement, regulated conditional sale agreement or regulated consumer hire

agreement.

(2) At any time when the debtor is in breach of a regulated conditional sale

agreement relating to land, the creditor is entitled to recover possession of the land

from the debtor, or any person claiming under him, on an order of the court only.

(3) An entry in contravention of subsection (1) or (2) is actionable as a breach of

statutory duty.

93. The debtor under a regulated consumer credit agreement shall not be obliged to

pay interest on sums which, in breach of the agreement, are unpaid by him at a rate—

(a) where the total charge for credit includes an item in respect of interest,

exceeding the rate of that interest, or

(b) in any other case, exceeding what would be the rate of the total charge

for credit if any items included in the total charge for credit by virtue of

section 20(2) were disregarded.

As set out in the agreement that is we have paid to your company a sum over and above the required one third of the payments for this vehicle 1 third being £2398.51

I have paid £2725.92 which covers the third needed to protect our investment. You have not to our knowledge obtained a court order to repossess the car.

I would also like to advise you that the vehicle was removed from my driveway at my home address without my permission. This is trespassing to which is also an offence

A person who is not a duly authorised officer of an enforcement authority, but purports to act as such under this section, commits an offence..since the person used to recover the vehicle made us beleive he was duly authorised to recover this vehicle under the law we now remind you that

Consequences of breach of s. 90.If goods are recovered by the creditor in contravention of section 90—

(a)the regulated agreement, if not previous terminated, shall terminate, and

(b)the debtor shall be released from all liability under the agreement, and shall be entitled to recover from the creditor all sums paid by the debtor under the agreement.

we shall be seeking further instructions with regards to recovery of all monies paid

yours sincerly

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hi

 

i would like to wish you all the luck in getting your money back.

me and my partner are in similar position with hitachi who unlawfully took are vehicle with only couple of hundred quid oweing.

go get them :)

 

Craig & Annmarie

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